After visiting what felt like every dealership in Michigan, with very long waits and terrible…read morecustomer service--I was ready to give up. Then my boyfriend found Heidebreicht Chevrolet and introduced me to Mr. Steven Wilks. Steven greeted us right away, and his mix of professionalism, friendliness, politeness, and real mechanical knowledge made him stand out from all the other salesmen I had met on my journey. No pressure, no fluff--just honest guidance and a clear understanding of what I needed. (And with a smile!) :) Even when I backed out of my first choice, Steven didn't flinch. He showed NO signs of disappointment. He understood how I felt, so he encouraged me to find something I truly loved, (which mattered to me, once again I knew I was at the right place, with the right salesman), I felt respected, and that my business mattered..like he actually WANTED my business..and then.... I did....I found one. I truly fell in love with this car. He walked me through each and every detail--from financing to paying cash--with full patience and clarity. While other dealerships turned me away for having a modest budget, Steven made it work, and he made it easy. Now I'm driving a car I LOVE, a car that I NEVER thought I'd be able to afford, a car other dealerships turned my away from with my budget. I'll absolutely be back, just not anytime soon..I'm enjoying this car & think I will be for a long time. I am SO over the moon happy with my new ride. 10/10 Customer Service !!!! 10/10 No-Very Little Waiting Time 10/10 Trust !!! 10/10 Selection of Vehicles Thank you Heidebreicht Chevrolet, and thank you Steven Wilks!!! :) You've got a lifelong customer now!

Worst Service Experience Imaginable - Beware the Service Department!…read more​I purchased a used 2016 Silverado from Heidenbreicht Chevrolet and had a great experience with the sales team. However, the service department has been a complete nightmare, and I urge anyone considering buying a vehicle here, especially a used one, to proceed with extreme caution. ​Within one month of purchase, while the truck was under full warranty, I brought it in for issues with hard shifting and transmission hesitation. ​Initial Refusal: Over the course of three separate visits, the service department insisted there was "nothing wrong" with the truck, despite my clear and repeated concerns. The staff was rude, dismissive, and demeaning, making me feel like my concerns were invalid. ​Management Intervention: I had to escalate the issue to management before they finally agreed to investigate. They eventually replaced the transmission wiring harness, assuring me the problem was solved. I immediately informed them that the issue was not fixed, but they swore it was fine and sent me on my way. ​Now, shortly after the warranty has expired, my truck has major transmission failure. I am left with a large repair bill and several years of payments remaining on a defective vehicle. ​Had the Heidebreicht Chevrolet service department simply done their job and properly diagnosed and fixed the transmission when I first brought it in--repeatedly--the repair would have been 100% covered under warranty. ​Instead, the only "solution" offered by Marissa was a measly $1,000 off a repair that is now going to cost thousands out of my own pocket. This offer is insulting and shows a complete lack of accountability for their negligence. ​In summary: The sales process was fine, but the service department is dishonest, incompetent, and unprofessional. They actively ignored a major problem while the truck was under warranty, resulting in significant financial damage to me. Do not trust their service department.

Wow! What a great experience!…read more I recently leased a vehicle from here and I've never been so educated on the process. This is my 6th leased vehicle and I learned so much from my salesman, Dave Crowder. He was patient, informative and made sure he found the right buyer for my trade-in. I test drove 3 vehicles and he walked me through each one. With Dave's persistence I got the exact vehicle I was looking for with additional options, color, interior, etc. I never felt rushed and doing business at the end of the month is always tricky. It also doesn't hurt when your salesman has a sense of humor too! I highly recommend if you're in the area and looking for a GMC or Buick walk in and ask for Dave Crowder.

Someone hit me in my apartment complex. Mind you, this DID not happen until was hit…read more Took car to golling and I won't say specifics-they know who they are. I told this specific person, along with every other problem, I stated in that report that the car was overheating and leaking something. They checked it and they said, nope no leaks..? They knew this, but did not fix it. I went there three separate times because my service engine light came on. This all happened in seven days. Instead, I took it to Oreillys to get a second option on the scan. There it was- Lost Communication With Engine Coolant Pump Control Module and my emission status now says yellow, whereas before this accident, it was green. Of course they said it was my fault. No emission light came while they were running the codes. I find that extremely hard to believe. Take it or leave it as far the service center goes, I am just stating my own experience.

The service tech was very nice and took care of my car need. The customer lobby is comfortable and…read morethere's a snack table that my kid loved. I decided to start coming here because I had a bad experience at the Ford dealership near my home.

Warning on Service Department Pricing Transparency…read more I typically handle my own vehicle maintenance and repairs, but I chose to bring my car to Dean Sellers Ford because they were the only local dealership I trusted and I had reward points from my last vehicle purchase. Unfortunately, my visit today was highly disappointing due to an unacceptable breakdown in pricing integrity. The Written Agreement: I was quoted $140 for a full synthetic Works package. Before authorizing the work, I texted my advisor, Toby, a math breakdown expecting a $90-$100 range after my S-Plan discount. He texted back "Ok!" to confirm. The Final Bill: Despite our written exchange, my final invoice unexpectedly ballooned to $217.94 ($51 labor and $149 parts). The Justification: When I questioned the increase, it was blamed on a comment I made earlier about not holding them accountable for minor estimate variations (like shop supplies and taxes). Applying that disclaimer to a massive, unauthorized price hike on a standard oil change is completely wrong. The Response: A token $12 credit was offered to settle the issue, but I declined it because the math still did not match our written agreement. Toby acknowledged his fault and then entirely retracted the gesture via text. I paid the balance under protest just to get my vehicle back and have escalated this to Ford Customer Relations. Please protect yourself: get a binding, final estimate in writing before handing over your keys to this service department or better to avoid them altogether. See photos for texts and final receipt.

I bought a 2010 F-150 from John Bird at B&B Car Co. and had a great experience. After taking it…read morehome, I noticed a small issue with the A/C--brought it back, and they fixed it the very next day at no charge. Super solid place to buy a used vehicle--highly recommend.

I collected my truck today and I am thoroughly delighted as it operates and drives exceptionally…read morewell. This is the third vehicle we have purchased from B&B Car Company, and it meets all my expectations. I will certainly be acquiring all future vehicles from them. Thanks to Chris carrier and John bird and and big thank you to Bob Stickel for the great deal

Had a very nice interaction with a young lady named Morgan Smith. Very informed, pleasant and she…read moreunderstands her job quite well. We were "just looking", but when I'm ready to buy a car I'll definitely be back to see her. Absolutely delightful young lady

Serra Kia is an exceptional dealership. I had an unfortunate experience of no fault to Serra, but…read morethey took ownership of my concerns and stayed in my corner throughout the process. Sales and Service are top of the line!!

This place is how car buying is supposed to be!! Every car was in a huge indoor showroom! Free…read moredrinks and snacks, people were friendly, and the prices are good! I was in and out quick, I would highly recommend!

I knew the type of vehicle that I wanted and had been searching for two weeks. Direct Cars was my…read morelast stop. I emailed Guido on a Sunday; received a call back on Monday, and purchased the car Tuesday morning. The car is in excellent condition and was exactly what I was looking for. I was impressed the inventory is kept in a climate controlled warehouse and out of Michigan's harsh elements. The transaction was very smooth, and Guido is a pleasure to work with. If you have an appointment, make sure to say hello to Blue! :)

As long as Sean Silvas works here, I would trust this service center…read more The dealership looks fresh and new! If you are into Fords, especially trucks, check this place out.

Salesman Dan My husband and I arrived at the dealership on a…read moreSaturday around 10am with the dealership closing at 2 to look at a car we seen on their website. Upon arrival we were informed that a dealer had driven the car home and was not able to bring it back for a sale (our fault for not calling in advance). We were asked to return on the following Monday. My husband and I explained how difficult that would be for us with having to find a babysitting plus us both working full time jobs Monday-Fridays. We were willing to come back as long as we could get our trade in appraised and talk numbers before driving the half hour to come back. They offered us a great trade in value so we decided to leave that day and return another day. When walking out, I browsed the lot a little more and found a different car I really liked. We test drove it and I fell in love. So we got right to the paperwork. Paperwork was finished at 2:10pm (they closed at 2). By the time we had even sat down in the car every employee was driving off the lot. My husband realized his prescription Oakley sunglasses were missing so we got out and started to look around thinking they fell out of his hoodie pocket when cleaning out our old car. Our dealer ended up pulling back in to see what happened. We explained the situation and said "oh it will be ok, I don't have keys to get back in to the building and your trade in is locked". The situation was far from "ok" as those were prescription sunglasses that had cost over $300 just a few months prior. On the following Monday my husband called at 9am when they opened to remind our salesman about the missing glasses and to keep an eye out for them and that we would be in later that day to search the trade in car. Our salesman NEVER even told anyone else they were missing. So we get there and my husband asks to take a look in the trade in and the man that cleaned out our car says "oh yeah, I found them, I threw them away". Why would someone find a pair of name brand sunglasses in a newly traded in vehicle and just decide to throw them away?!?!?! Well this is where it gets better. My husband was then informed that the trash bag they were in was right on the top in the dumpster and that he could go find them. And so he did. Upon finding them they were completed gouged and beat up. We also remembered at that time that our young daughter happened to leave her prescription ADHD meds in the pocket on the sliding door. Guess what was never found. I called to speak with a manager who wanted us to yet again drive the glasses out to him so he could walk across the street to SVS vision to see if they could be buffed out. Clearly they cannot since the buffing would take away the prescription. They offered us a check for $100. Due to them sending us $100 towards the glasses I will give this dealership a 1 star rating. Otherwise, the customer service, the telling a customer to go look in the dumpster, and the missing ADHD meds were a ZERO!!!! Do not waste your time at this dealership. We do NOT recommend.

I just want to thank Derek my Amazing salesman who goes the extra mile for his clients... Derek is…read moreabsolutely the very best part of Jaguar Land Rover Lakeside... My family and I have been working with Derek since 2010, I can honestly say Derek has always done an excellent job for our family... Walking us through the buying process with ease, Thank You Derek your part of our family now...

William is top notch! William was personable, pleasant, knowledgeable, an effective listener and…read morecommunicator; and, most importantly to me he would say endearing words like, "God bless" or "Drive safe". William called me on my three-year anniversay as a follow up to my inquiry year two. He had the perfect vehicle for me and showed it to me via FaceTime. In 24 hours, I was driving my new vehicle off of the lot. William's customer service was exceptional. "I am here for my customer, just call me you have my cell phone number". I appreciate his dedication to his craft and to the people he serves.