Guy treated me as less than and gave unsolicited advice. Reeked of smoke/ashtray. Didn't explain…read morewhat he was going to do and or why prior to coming, so the appt. was pointless & waste of time. I knew there was no active leak in bath ceiling, but realtor told me to have him cut ceiling open for no reason to only then have to pay another guy idk maybe $90 for paint I bought and then maybe $2-300 to fix hole in ceiling (and he had to come back about 4-5x to fix this.). Plus, this guy who was unrelated to this business ended up showing up like 2 hours late or always changed the arrival times. Cool dude tho. Let's just say I didn't write a review on that realtor, but we agreed to cut the cord lol. The admin. lady was extremely helpful, informative, funny & precise.

Very professional and knowledgeable team. I got same day service within a couple of hours on a…read morewater heater failure and replacement. Dan and Brian serviced the unit and I was impressed on the efficient manner in which they worked. They were well educated and very forthcoming with information on how both my water heater and furnace system worked. There are other plumbers closer to my location but these guys are the gold standard when it comes to service and professionalism.

Had our water pressure tank replaced today. Derek did an amazing job - clean and all related…read morecomponents were replaced at once. Pricing was fair, and job was done exacly as quoted and faster than expected. Will use Epsom Plumbing & Heating for all future plumbing work in our home.

I was told by the plumber I wasn't gonna be charged for that visit but I was by the owner for 99.00read more

CUSTOMER SERVICE is number one here with SAM MECHANICAL SERVICE ! We had to replace our boiler in…read moreour home. We got 4 different bids and went with Sam Mechancanical. I cannot say enough about the customer service they provided from the service techs and the office people. The new system was installed in a timely manner as they stated. The new system looks like a piece of art, where it hangs on the wall now. They made the process, a stressless one for us. Thank you

Should be called SCAM mechanical. Do not use this company. When your heating/cooling system…read moredoesn't work they will blame you, and makeup stories as to why they didn't size it right. This company has gone downhill.

Mike just left after replacing the plumbing in my master bath tub/shower. He arrived right on…read moretime, called ahead as I had requested, got the work done in the time I had expected it to take, and cleaned up after himself. He's a really nice guy and I'm delighted with the work he did on a tough install (including cramming himself into a small closet behind the shower to get to the pipes.) Mike is my new go-to plumber for sure.

I needed a plumber when I returned to a house without hot water. My plumber of many years was now…read moreretired, so I looked on YELP for suggestions. I chose Mike Reid and what a find! Very helpful and kind, making time in his schedule to come to my home and fix the situation. A gentleman and knowledgeable, he is a wonderful find! Thank you Mike.

Zander arrived on time for the scheduled appointment. He greeted me with a smile and got right to…read morework. He performed an annual furnace cleaning and tuneup. He worked quickly and professionally. Zander completed the tuneup and did the final testing with the meter. All was in great shape. He was very neat and orderly as he worked. Very professional service. The charges were in line with the service provided which I consider a great value. Thank you for a great job!

Jerry and Zander installed a new boiler for us in 2024. Our previous boiler was over 25 years old…read moreand on its last leg. They did a fantastic job. The quality and thoughtfulness of their work is very clear. I was thankful as I never had to worry about the boiler all winter. Zander just came to service the unit one year later. Extremely professional, courteous and does a great job. I told my wife, of all the service folks we have do work in/on our house, Zander is top of the list with his quality of work. I work from home with endless Teams meetings. Zander was quiet as a church mouse and clean as a whistle. You wouldn't even know he was here. Great job. Top recommendation.

Would HIGHLY recommend these guys for ANY home project. We've used them now twice in the past year…read more- new shower and new kitchen - and beyond how easy it was to work with them they are also extremely reasonable. Extremely. Tom and Mike are the best. Call them for any home project you're considering. Important to add - their employees are GREAT. Trustworthy and reliable. Honest and personable. A huge testament to their work.

We recently bought a house that was built in 1986; it still had the original oil tank and burner…read more The tank started to leak a bit so we took the opportunity to convert to propane. After soliciting 3 bids we chose Trolley Crossing Heating and Cooling. This turned out to be one of the best decisions we've made in all our home improvement and renovations. Their pricing was by far the best, which was not the only consideration. Mike's indepth knowledge of heating systems was impressive. He came in, knew what needed to be done and just got it done. The work is meticulous; the inspector from our town was impressed with the work done. The new propane burner looks like a piece of art work compared to the oil burner beast we had. Another rarity, Mike communicates very well and responds promptly to texts and emails. I would not hesitate to recommend Trolley Crossing Heating and Cooling for any job they bid on. They are amazing!

Paid for a routine cleaning service. A couple months prior I installed a new oil burner along with…read morea few other components. It ran a little rough for a couple months with no real issue but decided to get a professional to adjust the air and etc. So to start the tech who did the service over tightened the thread on the drawer assembly cross threading it and causing it to leak an insane amount two days after service. An emergency tech comes to tell me that it probably was like that from the manufacturer (even though it was running fine before the service and I personally installed and inspected the drawer assembly two months prior.) He proceeded to tell me that it would cost $500 or more to have it fixed... gave them the benefit of the doubt just to be ignored and blocked by them. After installing another drawer assembly, I thought all would be good. But the tech did not tighten the set screws enough and the oil burner had fallen out of place causing a bunch more combustion issues. Also had to buy a stand for the burner to prevent it happening again. The oil pressure was also jacked all the way up( I assume by the emergency tech because it was leaking) instead of telling me any of this I had to fix it on my own. I was going to let it go until I was ignored and blocked. I get companies have to make money but it's the bare minimum being honest. And if you were an honest company you would have helped fix the problem you caused instead of gaslighting me and saying it will cost 500-700$. Especially when the part is less than 80$ and takes less than 10 minutes to swap.

These guys are the best contractors in any trade I have ever had the pleasure of working with. I…read morecannot praise them enough. Our house had hydronic heat on the first floor, but electric baseboards on the second. We wanted to get rid of the electric heat, and solicited several quotes. Jay was great, discussed multiple options, but was honest and up front that the tech guys would have to come out to really evaluate the feasibility and design of the project. Good indication of integrity up front. Tyler, the co-owner and lead installer, came out several days later to do a more thorough evaluation. Extremely courteous, professional, polite, and accommodating. Highly knowledgeable as well. Explained all the options and designs, and their pros and cons. No sales pitches etc. Just the facts. Really made the effort to preserve the character of our older style home. When his team started working, all very courteous, professional, knowledgeable. Showed up with masks and booties to protect our floors. Worked quickly and efficiently. Tyler was there the whole time, welcomed any questions, described exactly what they were doing and why. The finished product is superb, and blends perfectly into the house. All the work was done with the outmost attention to detail. When we ran the heat last night there was a problem, it would not shut off. I called Tyler, he called me back within 15 minutes, and was at our house within a half hour. The problem turned out to be an old defective valve in the pre-existing pump (which he could not have known about at the time). He worked to diagnose the problem and fixed it on the spot. Really cannot ask for anything more. Tyler and his team are superb. They should be teaching seminars on customer relationship building. Lastly, about the price. Are they the cheapest HVAC contractor out there? No. But their quote was very competitive. You may pay a little bit more than the cheapest bid, but you will not find his level of perfectionism anywhere else.

Great experience! They came next day to replace our well pump and provided an honest and…read morecompetitive quote. Would recommend

Good experience, Scott is great. Got my pump replaced 36 hours after I called. Would been faster if…read moremy pump wasn't intermittent the first time he came. He got it up and running Monday around 1pm hung around for 30 min making sure it was working again (after a control board replacement) and it was working as it should multiples cycles on and off. Later that night no water, came back at 9am and had the pump done around noon.