Not a single shortcut on food or service even though we got there with 25 people 45 minutes before they closed. We tried to give them warning, but we basically took over the bar area tables to get us all sat. The divide and conquer was fine and pretty easy. The quality of food was as expected, and came out as soon as it was ready versus waiting till everything was ready at once read more

Entirely meh from start to finish. Waitress asked if I wanted a drink while I was waiting on my dinner companion. Said I'd wait. She didn't mention happy hour so we missed that by 5-10 minutes - and acted like we should have known (3 pm to 6 pm, c'mon!). Ordered pizza with 3 toppings that took 25 minutes to arrive and had barely anything on it at all. Person who delivered it insisted the spinach was under the cheese (it wasn't). Asked for our waitress. Took her another 15 to wander over. Ended up getting 25 percent off. That was also the last time we saw her except when she dropped a box on the table (forget about water refills). Food wasn't bad. Also wasn't good - and with no way to keep the pizza warm that cheese congealed fast. The service was as described. read more

I've tried so hard to give this local spot love and today was the straw that broke the camels back. I understand that off season staffing is an issue - but lord have mercy. We stood at the host stand for TEN minutes being walked past by all the servers. Only one said "our host will be right with you". Meanwhile the hostess was sweeping up after a messy kid table for 84 years that did NOT have anyone waiting for it! Management needs to work on articulating priorities. Server was very nice and we know we always have to wait eons for food here and had that expectation. Expectation met. (Also pro tip - at the beginning of your shift jot down the current beers on tap makes life so much easier !) Ordered one of the simplest things- burger. It comes out like a burnt hockey puck. Inedible. I'm so done. And also really hangry. read more

Huckleberry breeze - yumm! Really flavorful. Huck mojito - very minty which was fantastic!! Prefer this one. Hot Hawaiian pizza - 5 stars! Original crust has excellent flavor and texture (chewy) and pizza is superb. Sauce is reminiscent of BBQ pizza sauce but the jalapeños add some depth with heat and the pineapple adds a touch of sweet. Perfectly balanced. Smokehouse burger - heard it was very good! Fries are great - crunchy and flavorful. Beet salad was also good re wifey. Pro tip - ranch is extra good here so great to dip food items in! Place is clean, staff is friendly and attentive. Can't ask for more, and food is top notch! read more

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Updating from a 2020 review. We've had nothing but good experiences at MacKenzie over the years. The Good - We had been eating lots of steak during the week, so we opted for salads. Both were excellent and the plating was well done. Lots of parking. It's a good place to grab a bite and then throw the bikes out of the truck and hit the bike path. We asked staff and they confirmed that we wouldn't bother customers, so we moved down the parking lot a ways and parked. The Meh - Nothing to report on this visit. The Bad - Nothing to report on this visit. read more

MacKenzie River Pizza, Grill & Pub - A couple of different salads. Both were excellent! - Pizza Near Me - Polson, Montana

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Food was fantastic had a Hawaiian pizza and it was delicious. Place was clean and comfortable. Service was great. Would definitely go back.

Currently the most "restaurant" like eatery in Polson. You feel like you are walking into a well established place where the food will be consistent and what is expected. I like that MacKenzies sometimes has fun seasonal cocktails. My husband loves the Good ol Boy pizza and I'm a fan of the fish n' chips ,salmon bowl, soups and shrimp appetizer . The servers are friendly and the service is good. read more

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Arrived at the restaurant at about 3:30 on a Tuesday afternoon. There were two other tables occupied and three people scattered at the bar . Stood waiting to be seated for five minutes until a waitress finally ask us whether we wanted a table or booth. We said booth and she said it will be a couple of minutes because we have a mess to clean up and walked away. I said to my wife, "I wonder what's wrong with the five or six other empty booths?" We were finally seated, immediately given water and menus and that was the last time we had any interaction with the waitstaff. A group of five came in, sat at the bar and had their drinks and food order taken within the first five minutes and another couple came in and sat two booths away and they were taken care of almost immediately. The waitresses walked by us at least five times without saying a word or asking for our order. After waiting almost THIRTY MINUTES just to have our order taken, we got up and left. Can't judge their food because we were never given the opportunity to order any but their service is absolutely horrible. read more

My salad had multiple bugs in it. I called to let them know and they didn't seem to care which was alarming. I followed up with an email including these photos and never got a response. Sad because we used to eat here every week but will no longer! read more

MacKenzie River Pizza, Grill & Pub - Pizza Near Me - Polson, Montana

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only two stars because the food was decent. Nasya was a terrible waitress. took 15 minutes to fill up our waters. didn't ask once how our food was and seemed bothered when we asked for absolutely anything. she checked on the table next to us with 8 people several times and dropped stuff and left without saying anything to us. when we asked for the check she didn't bother to even ask for boxes when we still had half a pizza. the food was quite overpriced especially for not having any sides but tasted pretty alright. she was way nicer to them as well, might've been because we were only a party of two. seemed like she was only paying more attention to bigger parties. read more

Overpriced and overrated! The food was average but the pizza was below average. We should have went to Pizza Cafe in Ronan!

They make great hamburgers here I had a smokehouse and my sister had the Californian. I get my french fries with no seasoning on them and they're perfect with tartar sauce or ranch great service and I love the atmosphere in this place. Very homey feeling. read more

Went in several more times since I was staying at the hotel next door. I was able to try a lot of items on the menu. The flatbreads were fantastic! And, as a pizza snob from New Jersey, their thick crust pizzas were quite good. Salads were fresh and ample size. I was disappointed with the fish and chips since the menu said it was fresh cod which it wasn't. Mine was soggy which tells me that it's frozen. I dined here about five times and even during slow nights, the food took a while to come out. Overall, the staff is very friendly and the meals are very good. read more

It was yummy. Good drinks. Wish they serve breakfast too. Pizza is my favorite. My grandson loves it.

The food is mediocre at best. Very generic. The service is friendly but slow and unattentive. Ambiance is great! You guys can do better

The service is horrible. Can stand at the counter and the heavy set blon waitressbwith big hair will walk past you amd start cleaning. The short brown haired waitress does the same. I had to tell them I had been waiting for almost 10 minutes to get help. Their food isn't even good either. read more

I've been to MacKenzie River more times than I can count, and every single time Katrina is managing, the experience is elevated to another level. She doesn't just do her job--she owns it with grace, grit, and an incredible attention to detail that makes you feel like more than just a customer. You feel seen. Katrina has a rare blend of professionalism and warmth. She leads her team with confidence and compassion, and it shows. Even on the busiest nights, she's calm, present, and fully engaged. I've seen her jump in to serve food, help out in the kitchen, talk through problems with her staff, and still make the rounds to check in on guests--all with a genuine smile and energy that's contagious. What stands out most about Katrina is that she cares. She cares about the food, the service, the environment, and most importantly, the people. She remembers faces, makes thoughtful recommendations, and handles every situation with tact and heart. That kind of leadership is rare--and it's exactly why MacKenzie River is lucky to have her. If every restaurant had a Katrina, the industry would be transformed. Her presence is the reason I keep coming back, and why I confidently recommend this place to anyone looking for not just a meal--but an exceptional experience. read more

I've had to wait until I calmed down to post this. I don't think I've ever had a good experience here. Usually the service is an issue. The last time was hands down the worst experience I've ever had at a restaurant in a long time. Three of us arrived prior to our party, which would be 5 adults & 2 children, for my sister's birthday. It was her first one since surviving open heart surgery. I went to the bar to order drinks. There were maybe 2-3 other people at the bar. It wasn't super busy because I was able to walk in and get a booth immediately. I ordered our drinks and requested the tab be left open because I would be taking care of drinks for the table. The bartender offered to bring the drinks over to the table. This was my first mistake. If I had known what was to come, I would have gladly waited for the drinks. I went back & sat down. I believe it was maybe 30 minutes before our waitress came to the table. We still had no drinks and I was able to sit and watch drinks be served to many people who came in after us. There was also maybe 10 different staff running around. I advised our waitress we hadn't received our drinks and advised I had a separate tab for the drinks. By now, the rest of our group had arrived and they ordered drinks. Waitress said she would check on drinks. We did not see her again until our order came. Saw her running around helping other tables. Drinks came finally after 45 minutes, but they brought everybody's except 1 person. The person who would be paying for the meal. We couldn't seem to get anyone's attention. I finally got up to go to the bar and a waitress named Jenna intercepted me. I'm sure she could see I was upset, however, the next few words did nothing to alleviate that. She started by raising her voice and repeating "Ma'am" at me every time I tried to open my mouth to speak. She also raised her hand in a halting motion at me. When I was finally able to explain about the missing drink and lack of waitress, Jenna blamed it on the fact that I insisted on a separate bar tab. FYI, just because you call someone ma'am does not mean you are being polite. I've worked in customer service for over 30 years and I would never treat anyone the way we were treated. Even after this the one person who hadn't received his drink still had to get up about 10 minutes later and find someone to get him a drink. I then watched the person who got it for him wandering around a few minutes later trying to locate where the drink went. She thought it was for the food delivery guy. Poor management, horrendous customer service, and over priced corporate restaurant food. We definitely won't be back. read more

Great food! Good vibes! We like the variety of menu options! Appetizers are always original, packed with flavor and plentiful to share with friends. The burger menu offerings are equally delicious and original. Pizza is where it's at! We love the crispy thin crust loaded up with all the stuff! Where MacKenzies really shines is the atmosphere and friendly staff. A great place for a date night, family meals and get-togethers with groups. read more

Great food. Great staff. Great price. Great overall family dining experience. Well worth the visit.

Nice setting and welcoming environment. Great service and staff were very friendly. Food was good with a lot of options. Pizzas ordered were a bit over cooked. Side salads were delicious. Service was prompt even with busy hours. read more

Great Food, Bring Friends And Family & Anyone Visiting, Will Love It... Go To Place When I'm In Town... read more

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First time at the hotel and ordering from McKenzie's. Hotel is great but the testy needs work. Ordered to go to our room upstairs. We ordered an Italian Grinder And a Stockman Pizza, pretzels with beer cheese sauce, and Kentucky toast. The grinder was so undercooked and wet that it stuck to the cardboard. Worst pizza we've ever had. Stockman is mediocre at best. Pretzel came straight out of freezer and no beer flavor at all in the cheese sauce. The fried pound cake was cooked in old oil with bourbon flavor at in the Carmel sauce. Coast $50 for trash. Both pizzas went in the trash after less than half being eaten. With this I spoke to the manager and the meal was refunded. read more

MacKenzie River Pizza, Grill & Pub - Pretzels - Pizza Near Me - Polson, Montana

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Good costumer service And great food. I love the pizza and the drinks Great parking read more

Stumbled on this place, it is amazing! Definitely a top 5 Pizza Pl. I've ever eaten at. There is no place around flathead like it! Do yourself a favor and get over there and try their flatbread pizza. read more

Came in at 8:25pm, for 2 plus a dog. Patio was busy but plenty of open tables, although they are dog friendly, host refused to seat us as she is closing her patio, but offered to seat us inside and keep the dog outside. No thank you! read more

I am offering a 4 Star review for this restaurant. I feel it's trendy and has a wide selection of food for a pizza joint/ it's location. What they do well: It's clean, great servers, and is nice inside and out. They also have some outdoor seating that looks nice. I think portions on starters are more than generous. Parking is also plenteous. What they can work on: would like to give them a heads up that their toilets spray you unkindly on the way out. I think sides on fries and what could also be more generous portions. read more

It's ok. A little skimpy Also they don't like to do alterations like adding or putting things on the side read more

MacKenzie River Pizza, Grill & Pub has a separate and plentiful gluten-free menu. It is not printed on a piece of white typing paper as we've seen elsewhere, but it is professionally printed as a separate menu. My wife had a gluten-free Fresh Tomato Basil small pizza, and I had a regular small Flathead Pizza. Both were excellent! We also enjoyed two tasty huckleberry specialty cocktails. Our server was Lisa, and she was warm, friendly, and attentive. read more

We thought we'd spend our last night in Polson going out for a nice dinner. We were so disappointed with the service and quality of food. We were seated fairly quickly, but then waited for water for 10 minutes, were prompted to order right after that, without even asking if we wanted drinks. We planned on having a starter, but decided against it since we didn't have much time. Please note the restaurant wasn't busy at this time, either. We ordered food, and waited 45 minutes. During that time, our server didn't check on us ONE time. Our food was cold, and my spicy chicken sandwich was served without the top of the bun, then our server brought a chilled bun top on a separate plate. Between the long wait times, mediocre service and not-so-great food, we won't be returning. They get 2 stars from us. read more

Loved the service, environment, and food! Definitely recommend the Buffalo Mac n cheese! My husband got the salad and pepperoni pizza which he loved as well. Great place to chill, drink, eat, and watch some games read more

Still love this place however as they have expanded the quality has slightly decreased with the larger franchise model. It is always reliable as good food however not as great as it once was. read more

Service was very poor. We have to let the waitress know we are sitting on the table to get our menu and water. It took about near half an hour before somebody came to the table. Food and drinks took long and we have to keep asking what we requested such as mayo, food container. My food was decent but others : the fish was overcooked. We ate here before but it's not the same anymore. read more

I'm updating my review because of the grotesque amount of health code violations I witnessed today at lunch. Our waitress was Paris, her customer service skills lack and she is pushy. I ordered the soup, salad and breadsticks. I got my soup and salad 25 minutes later and my breadstick about a minute or two later. I was seated in the booth near the side exit door where I could see into the kitchen. Paris was working the bar and serving our table and one other. She finally went back to the kitchen after my food had been sitting out for 5 or more minutes. She garnished my soup with her barehand and then proceeded to pick up and poke my breadstick... She had the check ready before we finished our food and did not ask if I wanted another salad, soup or breadstick... I've had some bad experiences here and I've had some really good experiences. This incident just made my stomach turn.... There is a dire need of management that knows serv-safe and Montana state health codes. Structure and training is a necessity. read more

MacKenzie River Pizza, Grill & Pub - Pizza Near Me - Polson, Montana

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Our waitress Kara was efficient, friendly and attentive. She spoke highly of working for the company for 5 years great food every time we go. We had the Doc Holiday huckleberry dessert and were surprised they actually put a lot of huckleberries on it. Super service from Kara! read more

The food is amazing. I highly recommend getting the Black bean burger. It's really awesome. Their burgers and pizzas are great to try. The service is really friendly, they are really cool to talk to anytime of the day. Fridays are the best days to go because of the happy hour that they have from 4 to 6:30. Thank you, MacKenzie River, for being a great restaurant in Polsen. read more

Went to eat yesterday. When we arrived, there was no staff visible in the restaurant. After waiting a couple minutes, we decided to seat ourselves. We still hadn't seen any staff. Another group of people came in as we sat at a table. A waitress then came from the kitchen area and immediately sat the other group. The waitresses then got them menus and water. We tried to get the waitresses' attention and were told to wait. Food started being delivered to tables, and we again was told to wait. Another waitress showed up and we tried to get her attention, and she told us that's what we get for seating ourselves. So we left. read more

This place is one of a kind! I really loved the restaurants unique decor it is full of Adventure! I had the Beet Salad (no goat cheese) with Orange Balsamic Dressing, it was AMAZING! Thanks to my sweet waitress Tyanna who had personally prepared my salad (due to a minor kitchen mix-up). I have no complaints, Great Staff and Exceptional Service! read more

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Horrible management, very mediocre food, pizza is average at best, and it has horrible service. It's the perfect combination of disappointment even when desperate. The only thing it has going for it is that it's one of the few places in the town to eat. Make sure you check your credit card receipt too. Waitress and manager like to add to your tip. read more

The most absolute horrible service in Polson. I've grown up here my entire life, every time I have gone the staff take 20+ minutes to come up to you and ask for drink orders. I Went in here today with my mom who is visiting and not only did we not even get approached by anyone to give our drink orders, my mom told me to leave because a worker was eyeing me down in a very uncomfortable way. Wish I got her name, she had long brown hair and is working behind the bar as of 4pm on July 31st. Hire new staff, I will never return after this experience because of the rude workers and long waits. If you want amazing service, food, and experience, go to the bowling alley!! read more