A COUPLE OF DAYS AGO I POSTED THIS REVIEW HERE. IT HAS SINCE DISAPPEARED. SO HERE IT IS AGAIN.
I have been preparing my income tax myself, yearly, using a program but was never sure I did it all correctly. I did my 2024 report but wanted to hire an accountant to review and file yearly for me. I searched on ND and as usual, Neighbors, quite generously, recommended several. I decided to go with Irene Mack, CPA. I called her office for an appointment and she answered the phone, explained regulations, helped me with questions and so on, went above and beyond. I was impressed and hired her. That was in March. She told me to file an extension as she was unable to take on another client before the deadlines. She walked me through the process with both Federal and State and paid what I believed I owed. Did not hear from her so contacted her in May. She gave me an appointment at her office. Went over the report in details and she said she had all she needed and would invoice me and file it. That was the last I saw or heard from her. Calls are no longer answered, and her assistant asked me to not call anymore as "she would call when things change." Again total silence. I'm now in the process of hiring someone else. Just a heads up should someone be looking for an accountant.
Update:
To update, and allow the benefit of the doubt.
Irene Mack called me the day after this post. According to Ms Mack, "they dropped the ball" and for that she apologized profusely. She also said there had been problems with her staff, including miscommunication but it has been now corrected. She asked about my tax return. I told her I called IRS and a representative answered my questions and notated what happened so for this year, I have no need for additional help. I explained I would like to give her another chance, as this past conduct appears to be truly an oddity especially that I have paid a hefty retainer, but can't allow a repetition of this problem. So maybe next year.
I'm adding this update, for fairness sake. read more