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    Wires Computing - Wires Computing Burlington

    Wires Computing

    (56 reviews)

    A year later and the battery they replaced in my iPhone is still not recognized. I was told it…read morewould be, just took time. Never use them again. Paid iPhone price for not iPhone battery.

    I'm a photographer. I had a SeaGate HDD with nearly all of my RAW files from the past few years (my…read morefault for not practicing best backup practices. 3-2-1. Etc.). Unfortunately, I dropped this HDD about 2.5ft onto the carpet while it was transferring. Locked up, wouldn't show up on PC when I tried pluggin' it back in. Stuck R/W arm, I believe. Brought it to Wires, inquired about data recovery. Was told it was a $65 deposit/$200 fee (so $65 now, $135 upon completion). They had it for a couple of days, then called and said "Sorry. We can't get it to work. But we could possibly send it out of state for a more comprehensive approach; at your (great) expense." (Not like, "we tried XTZ and failed", or "Looks like the platen was damaged; sorry your files are gone for good"... No explaination of what they even tried aside from plugging it into their own computer. Which, I already told them it was unresponsive to normal use.) When I opted to pick it back up; it was still in the packaging I had dropped it off in. No notes or anything on what approach/methods they even tried, if any. They only charged me the deposit. But... All in all I kind of get the impression they didn't really do anything, and were more inclined to suggest sending it offsite for a much larger fee. (This is just a hunch I have; there's no way to know for certain.) They were nice. But ultimately; they were completely unhelpful.

    MacIT - itservices - Updated June 2026

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