Charles Dailey
Just now
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I never write reviews--not for books, food, or other products. So this is an exceptional case, and should be recognized as such. Macho's Mexican Restaurant in Winnie--I've eaten there for many years. The food used to be consistently good for many years. It stopped being so several years ago, however. Sometime around 2020, they started adding way too much spice to several of the dishes, which I asked about. But, they never really told me why they made the change. Still, I often ordered food to-go there, the same three or four dishes that weren't over seasoned--for years. I tolerated their decline because there aren't many restaurants in Winnie, as we all know. Today, however, I placed a to-go order and then went to pick it up. I spend quite a bit of money there, you must understand--on the three or four still-edible dishes. I paid and the woman behind the counter didn't have the correct change. I'm not always a stickler about this, but she also didn't have the correct change just a couple of days ago--in both cases to Macho's benefit. Today, she told me they didn't have any pennies (which they didn't have last time, she said). Then she said that the government is going to stop making pennies, anyway. I said, okay, but that doesn't mean that a business doesn't have to provide correct change. It's their obligation. Then I said, okay, just give me a nickel. Then, she said that they didn't have any nickels, either. I told her that this is the second time in a row that Macho's didn't have the correct change, and that, in any case, it is the business (restaurant or otherwise), not the customer, that is obligated to makes up the difference. Every good business owner knows this. It's common sense and just basic manners. It's standard practice for over a hundred years. She told me that if I didn't like it, I could leave. Just like that. She would rather I leave than give me a dime or whatever other denomination she still had in the register. There was another employee nearby, so I asked her if she agreed with her coworker's rudeness. She said yes, and that my family "always causes problems" there. She simply made that up on the spot, I guess, since 99% of the time I am the only one who goes there, and only for a few minutes to pick up the food I order. And I hardly speak. Everyone knows that I'm a fairly quiet person. Then the first employee, the really rude one that tried to short-change me, started talking in Spanish to the ladies making the food right in front of me. I told her that that, also, was rude. It's obviously rude to start speaking in a foreign language in front of someone, and usually for a not good reason. I told her she should have been taught as a child about how to give change and about the language use. (And, by the way, this is United States. If you can't speak English, you shouldn't be here.) In any case, I told the one who tried to short-change me and got upset that I didn't just submit to her unfair action, to keep their food and give me a refund. They did and I left. I will not return. And, again, I NEVER write reviews. But this is beyond the pale. I thought I should share it, because if a business can tolerate rude and angry employees who bristle at simply having to do what all normal businesses have always done forever, what other issues might that business have? read more
