My son is in the high performance team for 2 days a week. Last week, he was not able to play on Wednesday. So I called and wanted to switch him to another day we were not previously scheduled. The owner would NOT accommodate him! She said: " no cancellation, no switch. If you want a different date, you need to pay $20 dollars for switch." She was also very, very rude. So I ended up losing $25. ( if you don't sign up for the whole team training which is $1000, you pay $25 per time. And you have to give the dates ahead of the time and pay the full amount at the beginning. If your child is sick, you lose $25 every time.)
What is unfair is, these rules are not written on any forms nor on their website. Plus, there are times the Center had to cancel the class due to them hosting games. So the "no change" rule only applies to customers, not themselves! Another example is that I signed up my son for winter camp and paid money. Then they cancelled the camp because they could not get anybody else.
These incidents show how inflexible and inconsiderate the owners of Machi Badminton Training Centrer are. They reflect really badly about this new center. So I suggest people please be very careful when joining this centre. Make sure you know the cancellation/refund policy before joining in. read more