"Well Alright, alright, alright!" In my Matthew McConaughey voice. This dealer almost got the…read morebusiness. Started out shaky, drove through traffic to see a car and test drive. To only find out it was sold. Yep, I was a bit heated because I had my credit ran. Read that over again, I actually came into the dealer without a check this time. They searched for another car located in PA. They told me they would follow up in the morning, since it's possible it may have been sold as well. I went home a little salty. I felt like again a game had been played to get me in the door and collect my info. However, 2 wks later Mike called and promised he had a car available. I came in the door brought my attitude with me as I still felt played. Yet, Mike was still calm. He knew I wasn't playing and assured me in every way he could that the car was fully available and ready to go out the door with my name on it. We did. I appreciate Mikes follow up and consistency in the "made up crazy" car market. They did of course offer other packages as all dealers do for security system, ding, and maintenance. The young lady was patient still explained and answered questions. She even went over it again when my family returned to the table just to be sure. The finance guy was cool and answered questions we had. He worked his sales game too. The manager was great, understood the reasoning behind my challenges and met me where he could. I left with a smile, tude thrown out the window. Got the car, they made a sale. I will return here again. Check out my other car experience a few months ago. This was 1001 times better then the first. I appreciate the patience and explanation for every question I had to work through whatever may have been a challenge in understanding. Thank you. This notes I don't only post bad reviews Mike thank you, I was about to call your parents if that car was not available. Somebody was going to get headlocked! This review is strictly pertaining to sales.

I purchased a used 2023 Tesla Model 3 in May 2025. The salesman was great (I found out he left soon…read morethereafter) but the back-office kept me cooling my heels for almost two hours as they processed the sale. I was unaware at the time that they were required by law to submit a time-of-sale report to the IRS Energy Credits Online system, and give me a copy of the accepted report to file with my tax return to get the $4000 rebate. When the IRS rejected my claim due (they had no record of the sale), I immediately reached out to the dealership - and that's when the run-around began. I have received assurance after assurance that they are "looking into it," but they are just stalling. I'm convinced at this point that they signed the rebate over to themselves. I have the email thread with the endless promises to look into it. DO NOT TRUST THESE PEOPLE!!!!!!

I'm not even sure where to begin, but I'll start with this: I've been going through something…read moreincredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the first person who didn't rush me, pressure me, or dismiss me when I was nervous and overshared for 2 days prior. He listened. He slowed things down. He made space for me to breathe. LJ was calm, steady, and kind -- even when I tried to haggle (not my strength!). He never made me feel silly or out of place. He just guided me through it. And Zach in finance... he worked magic. He showed me my real credit score, walked me through every detail, and somehow got me the best VW package and LoJack. He made sure my kids and I were protected and set up for success. These three didn't just make a sale. They made a difference. To LJ, DeMarco, and Zach -- thank you. Truly. The time you spent with me before the purchase and today meant more than you realize. My kids and I are safe, stable, and back on our feet because of the way you showed up. Blessed and grateful.

Wonderful Professional…read more Attentive. John Pinkney my salesman was phenomenal. Timely Honest Fair

The ability to be serviced without an appointment always makes this a preferred location for me…read more The staff is welcoming and does not pressure you into anything. I would have given a 5 star but we there was a mixup with my paperwork and I waited a little longer than expected but my service provider was very apologetic and professional about the issue.

My most recent experience at the service department at Pohanka Hyundai was pleasing and…read moresatisfying. I left my car off the night before. i received a call the following morning to tell me of additional services that was suggested. I knew it was time for this, so I gave authorization. The car was ready when promised and Mr. William Bishop, our service adviser, was very helpful and professional. Great management leads to good servic. Thank so much Team. Bob & Linda Gaines

I cannot believe I have not reviewed this business yet…read more We've been taking all of our vehicles here for at least 5 years. It's always a honest, quick, quality experience w this business. Customer service and communication has been top tier w Mrs. Chambers from day 1. She's very welcoming, professional, and pleasant. Oral, the best mechanic we've had to date and we've had some great ones. We're always clear on the status of our vehicles during the process and when we pick our vehicles up. I highly highly recommend this business to anyone looking for great automotive needs.

I was having issues with my AC: it would only blow cold air when I accelerated and if I sat idle…read morefor too long, my engine would overheat. Another shop told me that I needed a new fan assembly, compressor and condenser and it would cost $3300. I'm not fool so I looked for estimates from other shops. Parkway was recommended by a family friend who goes there for all of their card repairs. They were pretty busy and it shows just how trusted they are by the customers who bring their vehicles back for all services. I was given an appointment for the following Tuesday. They allowed me to drop off my car the night before because I had to work early the next morning. While at work on Tuesday, they called me around noon and told me I only needed a fan an it ended up only costing $600 instead. They had my car fixed by the time I got off work, I paid over the phone and was able to get a ride to pick it up before they closed. Mr. Oral and his wife saved me a lot of money and were kind and honest. I definitely planning to come back for my regular oil changes.