Let me start by saying that I am a very easy-going restaurant patron. I typically only get on here to leave praise for places. However, I am leaving this review to warn others about one of the worst restaurant experiences I have ever had in my life. We were a party of 9 and arrived shortly after 6pm on a Saturday in February. The restaurant was half empty. Despite this, they told us they could not seat our party at any of the large empty tables that could have accommodated us because, "the waiters were fighting." Instead, they split us into two groups, at separate tables on separate checks. They then cleared the large tables and seated another party several minutes later. After making our orders, including an order of mac and cheese for our 3 year old, we waited close to TWO hours before ANY food was brought out. We did not make any special requests or orders, but every order that made it to the table was wrong. We saw other tables get seated and get their food before any was brought to us. We left after 2 and half hours, and in that time, we still never got one of our entrees. An order of buffalo wings. When we asked about it two hours in, we were told they were "taking a minute." We asked to speak to a manager, something I have only done one other time in my life. We were told he was busy. Someone finally came out, and said that they were busy because the restaurant was full. I pointed out that about 9 of the booths in our area were complete empty. He wanted to argue with me that there was a whole other half of the restaurant (which was also half empty by the way). He said he would discount the bill. When he brought the bill, it included several drinks we never ordered, and food we ordered but never got. He said that he would take off the charges for the food we never received, as if he was doing us a favor. At the end, he took $16 off our bill. I asked several times for the name of the "manager" we spoke with but was literally ignored when I asked. I will never be coming back here and do not see how this place even stays in business. I have been to the one in Vinton and it is the complete opposite. This place is a dump full of rude and incompetent staff. Please avoid. read more

Macados bringing that burnt sandwich with the raw mushroom and cold middle. I asked to talk to the supervisor and he walked up, apologized, and left without taking our plates or asking if i wanted anything else. Thankfully he took it off my bill. Our server was kind and learning the job well. But if it wasnt clear: i do not recommend. Took almost 2 hours for us to finally get out of there. Worst experience ive had at a restaurant in a long time. Can i add, BATHROOM IS ABSOLUTELY REVOLTING! read more

Macado's - Sandwiches Near Me - Lynchburg, Virginia

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This place is known for being slow and usually terrible service. I used to work there and that experience isnt much better except for the friends you make,which were great. So, I ordered door dash tonight at 9 50p.m. the poor girl headed to the restaurant maybe 20mins later. She was handed my food at 10:40. It was APPITIZER, yall!!!!! So she headed my way and I was eating at 11:00. I got the beer cheese and soft pretzels. When they got here they were barely warm and the beer cheese is just like regular ol' nacho cheese. The sandwiches were really good when I worked there so I cant knock those. But an hour for some heated up pretzels and cheese is ridiculous. I will not eat there in the future. Too many better options. read more

Terrible service on a slow Thursday, 1 water refill after I finished my food, $11 for a cold and poor quality burger, should've just gone to Buffalo Wild Wings. read more

Just went to Macado's yesterday and had a great experience! Our waiter was very nice and made sure we had everything we needed. He kept our waters were filled and gave us a huge amount of napkins when our food came out.. The food took some time because they suddenly had a wave of people enter and the kitchen was doing its best. (I am not sure how long because we were having a great time talking, but it was not long enough for us to to be wondering where our food was) My sister had the KC's Chicken Mac n Cheese. It was not in our opinion the best mac n cheese ever, but it was good. Her friend had the chicken fingers which were excellent and came with four tenders. I had the Brooklyn Bridge at the recommendation of our waiter. It was so satisfying and delicious. The Macado's sauce on the sandwich is horseradish according to the waiter. I asked for it on the side but I think they forgot it. However, I don't really like horseradish to begin with and I was already throughly enjoying the sandwich. The star of the show was our dessert, the Cinnamon Sensation! It is a perfectly cinnamony roll topped with frosting, vanilla ice cream, and whipped cream. We split it three ways and were in heaven! Overall, we had 5 star service from our waiter and good food. read more

At long last we can sit IN Macado's and eat!!! Macado's. Is a nice friendly place to eat. The Blues Brothers Burger is a great choice. Prepared perfectly. The fries are fresh and crispy. Greg has the Ruben and was very satisfied with the taste and size of the sandwich. read more

Took 30 minutes for them to take our order, another 30 for the food to come. Mac and cheese was cold and burger was mediocre asf. Fries were straight out the Kringle cut bag from Kroger. Overall not good experience. read more

Service was way too slow. Arrived at 8:30 on a Tuesday night. Very few people were in the restaurant. Took forever to get a table. 45 minutes to get our food. Waitress told us they didn't have any onions because they were having a salmonella issue. I can't get beyond the poor experience to even begin to rate the food. No food would be worth this experience. read more

I'm sure the food is fine. We were told it would be a 45m wait. After 35 min, we started walking around. The restaurant was empty!! One large party was finishing up. Tables open everywhere. They said the kitchen was backed up, but with what?! Apparently take-out and DoorDash. Oh, only 1 take out order was picked up in the 45m we stood there. At 45m we asked when we would be seated and were told "not soon". We couldn't figure out what exactly the staff was doing?! Certainly not serving customers. This Macados needs to be shut down. It does not reflect well on the other restaurants. Apparently this is a common issue here, per three people we've spoken to. read more

Waited almost an hour and a half for our food. Didn't get any refills on drinks even though we asked. We ordered nachos for an appetizer they came back cold and soggy. Service was just terrible there. read more

Tried to go here at around 2:30pm. Stood at the front and no one was around to seat us. Waited a few minutes. Didn't look like anyone was even working. We walked out. read more

I've been to Macado's multiple times and i've never had a problem up until tonight. My boyfriend, two of my friends and I came around 9pm and waited for our drinks for about 20 minutes and when we got our drinks, we were then informed that we wouldn't be receiving any food for 30-45 minutes because the kitchen was so backed up. We had no issue with that and we agreed to wait and we placed our order. Our food came out one by one and the issues started piling up. The chicken fingers tasted like fish, my friend asked for no bacon on her salad and got it anyway, we asked for ranch multiple times and my burger was no where near medium well like I asked for. We were stared at by the woman who sat us and it wasn't anything minor, it was a hard stare that made us uncomfortable but we disregarded it. We were then approached by the woman who sat us and she told us and I quote, "I'm gonna have to ask you guys to leave. We don't have a server willing to serve you anymore." My boyfriend kindly asked why we were being asked to leave and she said, "I'm not sure, that's just what the manager asked me to say." We respectfully got up, went to the front and waited for the manager. He told us that he did not say that, he said he told her to ask us what the problem was because we were obviously upset. The manager was very nice and respectful but the rest of the service was terrible and I will not be returning. ‍ read more

Macado's - a 'medium well' Mushroom Burger.. - Sandwiches Near Me - Lynchburg, Virginia

I actually loved my sandwich (The Ragtime) but the service knocks down my rating significantly. -Ordered fruit as a side, received chips -Napkins no where to be found... Asked for a refill on water that never came. -Very very slow. Took food quite a while to come out (our order was a sandwich, chicken tenders, and a hot dog). Waiter forgot about us sometimes. The prices are nice and cheap, though sometimes you get what you pay for. read more

First visit to Macado's in Lynchburg & it will be the last. Had the Pastrami Reuben. I love pastrami, however, the pastrami was chewy & tough. Very disappointing. read more

Awful!!! We walked in and the hostess barely acknowledged us. She nodded and started walking as if we were to follow her. She seats us in the back where almost all the tables were dirty. To top it off as we were waiting, the waiter walked passed us several time in 20 minutes without acknowledging us. Needless to say we didn't stay to find out how our dinner would turn out. I'd give it zero stars if I could. read more

I'm biased but the wings are great. Burgers are fantastic. Can't wait until the bar itself is open again

Extremely disappointed!! Wings were not fresh and overbattered. Celery does NOT come with the wings (WHO DOES THAT?!). Food was cold. And that was after we waited 1 hour for our food. read more

Our waitress was very nice and accommodating. The food was not great! This Macado's gives the chain a bad name. My sweet potato fries were over-cooked and the bun on my sandwich was charred. The waitress asked that another sandwich be made and they sent me back a raw sandwich. I would not recommend this Macado's. If you want a good one, go to Salem. read more

I am SHOCKED to see this place has such a low rating on Yelp!?!? I visited Lynchburg for 2 days and had Macado's the last day I was here. Regrettably so; if I had eaten here the first day I wouldn't have eaten anywhere else. I ordered the French dip with sweet potato fries and I can honestly say it was one of the best French dips I have EVER had! And we had it door dashed... the sweet potato fries we're actually sweet potato waffle fries and they were crispy and just *chefs kiss*. The Auju was THE BEST PART, ugh, I just cannot say enough about it. I feel like I could have eaten it as a soup alone. It had such a deep flavor and had chunks of onions in it that were perfect to top on my next bite. I literally made myself sick because I had to eat the whole thing. We also ordered cheesecake and I haven't eaten it yet because I'm still so full from my food but I have absolutely no doubt it will be amazing as well. 10/10, highly recommended. read more

The food is good prices are reasonable. I believe they are old restaurant that relies on old clientele and word of mouth. They need some upgrades bathroom, the sign in the front and the decor. Maybe raise the prices a little hire more staff. And be more generous with the condiments on the food my sandwich need some more mayo my wife needed my bbq. If I ask for more now you have to pull a small container out make wait staff work harder. But I still love the place. Little things would help. read more

We were taking my brother to college Down here and had no other options so we took a drive down to good old reliable Macado's a first look it wasn't busy so we came at 8 and expected a quick dinner and go get ice cream after we ordered traditional macodoos meal and after 30 mins here it is my brother got a Mac and cheese burger and said it tasted like it was boiled after 1 week I got the wings I go in for a big bite and a layer of fat it was gross we went in too the bathroom and my mother said the bathroom was quote covered in trash and two of the toilets were clogged with trash and my sisters babe Ruth sandwich the cheese was melted but it was somehow cold they at least could've heated it up in the good old mic and the quesadilla was quote as wet as the bathroom floor and this is how you know it's bad the water tasted like toilet water and after and hour our check was here I feel bad for this nice little server who has to work at this establishment read more

Macado's - Sandwiches Near Me - Lynchburg, Virginia

This place has a cool little atmosphere. There is a bunch of cool pictures and old movie posters and even some Simpson's stuff being displayed. It's pretty cool. I usually order the wings and the first time I had them they were awesome! The last time I ordered them it seemed like they had been sitting around for a few minutes. However, I would still recommend this place if you want somewhere pretty cool to eat on the weekend. read more

Been staying at the Fairfield Inn and taking my sons here for over six years. Each time it continues to drop. Today was the lowest ever. Food was a one star, service a one star. Server clearly hadnt been trained properly. Food was tasteless, skimpy, and wing sauce was lame. Definitely a very far cry from a few years ago, much less two. $60 for me and my two sons? $30, maybe. Appetizers are first, food after. I even asked for that. Nope, at the same time because "they weren't busy"....could go on but apparently the manager was busy ‍ read more

Usually when we come here the food is on time and really good . For some reason tonight was not a good night . I don't know if it was the cook or the server . My Fiancé and his sisters food came out 40 min after ordering it. My food came out 1 and 20 mins from the time I ordered. And it was cold . Which doesn't make sense to me because if it was taking so long I would expect it to come out hot. And we didn't even receive our sides till after we had finish our entrees... and the server had to be asked to give us refills because she didn't ask not once. For now on I will be doing take out only... read more

I almost didn't go to this place due to a number of recent 1-star reviews--most of which focus on slow/bad service. I've been to other Macado's before, but never this one, so I know what to expect as far as the menu and food quality go. Anyway, my girlfriend really wanted Macado's and they only do take-out currently due to Coronavirus. So I call them and place an order. The guy on the phone was really pleasant and friendly. He told me the food would be ready in about 30 minutes. Granted that isn't exactly fast, but I consider it acceptable. I showed up to the place right at the thirty minute mark. I literally only saw one employee--presumably the guy who answered the phone--he was courteous and professional. Most importantly, the food was ready when I got there and it was of high quality. The only reason I'm not going five stars is the thirty-minute wait. My only comment would be that the place seems understaffed. The food was really good, and there is a good chance I will go back next time I'm in Lynchburg. read more

I really want to love this restaurant. The daily specials are great and I like the chill old school atmosphere. Unfortunately, management could do better. The place does not smell very clean(which a lot of commercial restaurants dont) and I just witnessed the manager pick up napkins off the floor and put them in the napkin holder! I still like this place but it could use better management. read more

My family and I visited this place recently to have 1 birthday drink, ONE. We stood at the bar for quite some time (15-25 minutes) while the woman bartender provided drinks to everyone else but us. We are a patient family and respectful so after this LONG time waiting both my mother and father asked warmly can we be served... No reply by bartender... Not even a "I'll be right with you". So after the THIRD TIME AND 20 MINUTES LATER... my mother took it up a notch and asked why weren't we being served and everyone else is. The bartender replied RUDELY "I'm busy". My mother, who is 70 yrs old, then went into scolding mother mode and then I heard the woman bartender CURSE at my mother! GAME OVER! I won't go into further details but management was NOT ANY HELP AT ALL! Needless to say, we won't be back and will tell everyone to STAY AWAY! IF I COULD GIVE NEGATIVE STARS I WOULD! read more

I ordered food to go. some of it being appetizers with dips and they gave me on scoop of each dip... barely anything. Such a waste of money.

This place is the pits. As a food delivery driver this place always has an excuse as to why they can't get the food out on time, even when there's almost no one in the place. The food looks like it was all frozen, the decor is out dated and dusty, the floors are disgusting win black crud built up every where entry carpets are disgusting, front desk is a cluster, and about 50/50 of the staff won't even acknowledge you, never seen anyone that even resembles a manager. By no means would I voluntarily come here to eat and if I could avoid doing food delivery from this place I would. Going on 45 minutes waiting for a small order on a dead night at the restaurant. I could see Gordon Ramsey coming in here any minute for his latest episode of fixing crappy restaurants. read more

Macado's is a classic place, can't argue with that. The prices are great and it's always there if you need it. However, my recent experience wasn't that great. We tried to get 100 boneless wings for their Thursday special. They told us on the phone that they try and save them for dine-in customers. They then said that I couldn't order that many over the phone. Eventually I was told that they didn't have enough left for us to get that many, so I just ordered 20. Then my friend went there in person and put in an order for 80 of them no problem, so that was puzzling. We got the wings and they were fine, although on the small side. However, mine were plain with the sauce on the side. I enjoy my wings soaked in sauce. I think they did this because I got 2 sauces, but nonetheless, gotta have the wings in the sauce. We also got some extra bleu and it was 3$ for each container of it! Even so, that bleu is amazing and I still am working on a tub of it. I'll be back again but probably dine-in because that seems to work better. read more

Although our waitress was very pleasant, it took forever to place our order despite the restaurant being relatively empty. There were plenty of employees mulling around but no one appeared to be doing anything. Once we received our order, the waitress did not come back again for 40 minutes. No refills, no checking on how we were doing, etc.. The food was ok but clearly not as fresh as at other Macados. Trying to find our waitress to get our bill was like a game of Where's Waldo. We won't be back again. read more

Wow...I have a feeling that this one might offend someone and it'll get flagged but I guess it's just the way I feel....about Lynchburg....or atleast the people who were staked out in Macado's on a Sunday afternoon. The service was marginal and the only thing somewhat enjoyable was my pepsi and watching people say really stupid things. Take in my...this is directly across the street from Liberty University...wow so many things I could say about this place but I'm not reviewing Liberty as I chose not to apply &/or attend after realizing it was a "dry" campus/super religious. Macado's is just a smaller version of a TGIF or Applebee's but the food is better, I'll admit, and there are about a thousand different options for types of sandwiches you can order. I order the Titanic, basically a french dip, the au jus tasted like french onion soup that was horrible seasoned but I still ate it with no problem because the sandwich was lacking any flavor. The redeming factor was that my dining partner ordered some type of concoction on an everything bagel with turkey and cheese and bacon...it was really good and he also ordered a side of their potato salad aka THE BEST potato salad i've had in a very long time. So overall, this place gets three stars...because basically, it was A-ok. Take care & EAT THEIR POTATO SALAD as an entree! read more

Wow, disgusting is really the only word to describe. We arrived around 415pm on a Sunday and no hostess. About 8min later a waiter showed us to a booth which was nasty. She was nice but nose piercings do not belong in restaurant or any customer service business. This is my opinion. The restaurant had not been cleaned in a decade. Floor was slippery, dirt and grime everywhere. Restrooms were unsanitary. Unfortunately we had to eat here. Food was okay but I needed a shower after eating here. Do NOT eat here. read more

The food was decent. The only drawback was that we went on a night where ~40 high schoolers were celebrating something and were all paying in cash (imagine the wait staff making change...). There was also another big group occupying the wait staff and being really loud. Thus we waited 1.5 hours to eat... Had we not been there with a group of friends and ordered drinks, we would have probably walked out. I would give this place another shot because the food is cheap and good. But if the service is slow again, then this place will no longer be a contender. read more

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What a great sandwich! I travel and lot and always try new places. This place did not disappoint. I almost did not go because of the reviews, but we are all glad we did. The fries were piping hot and crunchy. The menu was huge but focused and my sandwich filled me up for the rest of the day! We all had specialty sandwiches and all were great. A solid 4 stars as we did not care for the slaw and we didn't have a choice for fries with our sandwich. But I would definitely go back and recommend to others! read more

Service was very slow they seemed to be very understaffed food was fair. Does not compare to the Vinton location in service or quality.

Macado's offers a pub experience which is fun when looking for a place to hang out and watch a game or meet up with friends for a few drinks. It is a different experience when you're ordering take-out. Seems the place is a little slow with calling in an order and I had to repeat myself several times when placing the order. The order taker was too busy playing with someone while on the phone and she couldn't focus on getting the order right. Also, she was less than helpful with the menu since she said "we have a lot of sandwiches - what do you want?" O.K. I don't have a menu so I winged it and opted for a classic Rueben and a cheeseburger to go. I left out the fries on the original order and called back to add the fries to the order. Needless to say, the fries were not included in my order. O.K. Strike two.... The order was still hot and fresh but it would have been nice to get all that I asked for. read more

Terrible. Margarita was undrinkable. Wings were encased in a layer of squishy fat. Nachos were cold. The deep fried frozen cheese sticks were the only edible thing we ordered. Goose on rocks? More like watered down half shot of regular vodka. Thanks for disappointment with a hint of sadness. At least have the drinks drinkable so we can't taste the terrible food read more

I am in here right now and I have been waiting 20 minutes and still have not received my drink. My wife will not let me leave because we know the waiter. It's awful. Every table around us is compiling. I used to love this place but I guess no more. read more

Was there over 1 hour and only had one glass of drink. Food came out slow and one at a time. Salad we ordered never came. Never given napkins and silverware. People who came in after us with bigger orders got their food first. Waitress disappeared for 20 to 30 minutes at a time and rarely checked on us. So very disappointed with my first trip here. read more