My experience with Brian while attempting to resolve my daughter's compromised email account, following the theft of her phone, was both frustrating and disillusioning. From the very outset, Brian demonstrated a lack of understanding in assessing the situation and providing viable solutions. His initial suggestion that I physically fly (even out of the country) to deliver an e-SIM card to my daughter was utterly baffling, given that e-SIM cards are electronic and don't require physical transport. This recommendation reflected a severe disconnect from the actual problem. It wasn't until later that he contradicted himself and mentioned the possibility of using a QR code instead to access the esim. Furthermore, his lack of confidence in the actual solution was evident when, they advised scheduling another session for assistance once the esim was secured. In reality, my service provider, Verizon, was capable of effortlessly handling the entire issue free of charge. This stark contrast highlighted the inadequacy of Brian's abilities. He only seemed to be focused on billing me for as much time as he could milk from me to help re-secure things for my daughter's phone when in actuality all of it could have been done for free. Perhaps the most frustrating aspect was the billing issue that arose during our interaction. At the end of the call, there was a glimmer of hope when Brian proposed charging me only for 30 minutes of their service. He said, "he wanted to do right by us and it wasn't about the money for him." However, this promise was later retracted on the grounds that it was "after hours," despite no mention of such conditions during our initial consultation. The disconnect between his words and actions became even clearer when I reviewed the time spent and discovered I was overcharged by 15 minutes. This discrepancy underscored his focus on financial aspects rather than resolving the issue efficiently. In conclusion, my encounter with Brian was marked by a series of inept suggestions, inaccurate information, and a lack of technical prowess. His initial recommendation of physically transporting an e-SIM card was absurd, and his subsequent suggestions did little to instill confidence. The fact that my service provider could effortlessly resolve the issue without charge only accentuated his inadequacy. Lastly, the unsettling billing issue further emphasized his disregard for effectively addressing the problem at hand. I would strongly advise seeking alternative solutions and consulting with your service provider before considering their services. My experience was a sobering reminder of the importance of technical competence and consistent service ethics. read more

This is by far, the best service I have had in a very long time. A few months ago I decided to sell my macbook pro, which meant transferring all of the data to an external hard drive. I recently purchased a new macbook, and I needed to restore the data from the drive to the new computer. For some odd reason, the new one was not recognizing the external hard drive, and I had no idea what was going on. HELP!!!! Well I was put in touch with DC iPhone Experts, and Brian and his team were able to figure out what the problem was. Within a short time, all of my documents, photos, apps, and everything that made my computer "My Computer", was restored as if nothing ever happened. This is definitely the place to go for all of your Apple products, and yes, I would most certainly recommend this company to my friends and family. Thanks very much DC iPhone Experts!!! read more

I hadn't realized how much better my phone and Macbook Pro could work for me until I had DC iPhone Experts come and do a two hour session at my home. Things are now running much more smoothly. Brian also taught me and my husband many things about our systems, both on phone and computers, that we hadn't known before such as battery-saving tips, easy back-up solutions and organizational tools that are easy to implement with our existing software/hardware. The best part is I now know I can call up and get help in the future when things go wrong, which we all know they will eventually. With the number of upgrades, updates and privacy invasions inundating us constantly it is hard to keep everything optimized, but having an expert in your corner is reassuring. read more

Brian came to my house to help me overcome certain compatibility issues that ordinarily crop up between MacBook Pro users and the iOS 7 on the newer iPhones. Mine is a 5s. The main issue was that iOS was not facilitating my deleting old messages from a Hotmail account. Brian shared with me a work-around solution, which on the first two tries did not work . . . but then, miraculously, did work on the third try. So I would recommend this guy very highly. He knows the ins and outs of Apple products thoroughly (but also understands interfaces with a PC environment). He is professional and gets right to work. He helps the client understand the MODE of repair rather than just tweaking things here and there. read more

I had my iPhone 5 crashed right before leaving on vacation. I know this isn't normal practice, but Brian came to my house, backed up all data, and restored my phone in less than an hour. He definitely knows his stuff when it comes to iPhones and iPads. I left the unlock off of my phone, but kept it on my iPad, Cydia is a great tool, Brian is an expert in finding apps that you need. I'm a business owner that uses his phone for everything. Brian keeps it running well so it helps eliminate a ton of pressure. He definitely is an industry expert, I thought I had this phone down pat, but until you speak with Brian...you have no idea what the capabilities are. Thanks Brian, definitely 5 star worthy! read more

I recently used Brian to purchase and set up my new I-phone 12. The three words I would use to describe Brian are knowledgable, patient and respectful. Brian took the time to explain the process to me and provided step-by-step, clear, concise instructions. My tech skills are minimal, at best. Throughout the process, Brian was patient and kind and worked with me at my level. I never felt intimidated or patronized. Brian was respectful. He reached out promptly and respected my need for immediate service. He actually took time on a Sunday night to work with me. I will definitely be using Brian again. I will certainly refer him to others without hesitation. read more

Brian REALLY knows his stuff. He came to fix my phone and ended up resolving multiple Mac issues I was having. While he was waiting for diagnostics to run, he told me and my entire team to take out our iPhones and he helped us make several adjustments to save battery life and to make our phones function better. Never before have I had a computer person make use of their down time. He was an incredible value because he ADDED so much value that was beyond what he was here to do. We've not only had him back but we've referred him as well. If there were 20 stars to give, he'd have them all but we're confined to 5 so that's all we can give. read more

Brian is certainly an icon and craftsman in his profession. His relentless pursuit of the most efficient and effective way to navigate through the Apple world is unparalleled. He displays a consistent persistence and passion for the products and is relentless on making sure the timing is correct before downloading new and improved updates. Brian has been able to assist me in recoveries of documents and fixing of bugs in my computer system. I highly recommend his services for the Apple amateurs as well as the veterans with Apple products. Thanks for always being accessible, willing and able to help "all things Apple". read more

DC iPhone Experts essentially saved my business. I was sitting in a meeting when all...I mean ALL of my contacts just deleted from my phone. As a small business owner, this was a nightmare since many of my clients and colleagues are in my phone. DC iPhone Experts handled my issue carefully, and got my contacts back for me in just a couple of hours. They were also able to give me additional contacts through linking my phone to my facebook contacts as well. Before leaving, my DC iPhone expert armed me with the tools and knowledge to handle this issue again if it happens. Let's hope it doesn't happen. read more

Brian Cohen, at DC iPhone Experts is true professional guru. He upgraded my softwaer and cleaned my old Mac from Viruses and malware he also installed proctection software. Brian explained to me how to use certain programs that i was struggling with for a long time. My computer runs great and fast now , and am very happy that everything is optimized , his outstanding customer service and knowledge has made it possible and fun use my compuer again, i highly recommend his services to enyone struggling with computer issues , will surly use his expertise in the near future , great job thank you!! read more

Brian assisted with data migration from my 7-year old iMac to a new iMac. He also installed on the new iMac and new Mac airbook antivirus protection, made sure I was connected to wireless printer and installed Microsoft office on both computers. His expertise made the transition and installation seamless and painless for me (who is technologically challenged). I would highly recommend Brian for any and all computer needs. He is extremely knowledgeable and came highly recommended to me by my in-laws who call on him on a regular basis. read more

Brian is SO smart and so adept at helping even the most frazzled and frustrated client (like me). He's got many work-arounds and his cool head and calm temperament make me feel like it will all work out. He very confidently and efficiently handles whatever issue is at hand. He's a true and consummate professional, an incredible asset and I feel fortunate to have someone of his caliber upon which to call. Thank you, Brian, if you are reading this, for your SUPERIOR level of service and for being the calm in my tech storm! read more

DC iPhone Experts saved my data. I had just returned from an overseas trip where I took hundreds of pictures of historic landmarks, buildings, art and of my family. I was yet to back them up until my iPhone software crashed along with my unrecoverable pictures/ data. At numerous attempts to backup and restore, I was at a loss. Finally, I called Brian and he saved my expensive pictures and more. I couldn't have been more happy! Overall, he was very professional and truly the expert! I would highly recommend his service! read more

Thank goodness for Brian! Finally, tech support that is expert, available, solves the problem and anticipates where the next issue may be lurking. I sleep better at night as a small business owner knowing I am in good hands. Brian helped me fix everything on my list that needed to be addressed and he helps me stay current and out of trouble. He met my needs and then some. He kept it simple (i.e. on my level) and took time to understand what my needs may be in the longer-term. read more

Listen up senior apple users!. I want to recommend Brian Cohen at BPC Consulting for all your computer/connectivity needs. He has been my apple guru for several years and my only "complaint" is that he is too prompt in returning my calls for help, too honest, too willing to mentor me and look out for potential problems that might crop up given my equipment, activities, and general dislike for tech. If you need expert apple advice, Brian's your man. read more

DC iPhone experts has been continuously helpful when I have issues with my phone or iPad. Brian Cohen is extremely knowledgable and has helped me numerous times. When switching jobs, I had problems getting into my app center as well as retrieving all my contacts. Brian was able to quickly fix the issue and guide me through helpful tips. I would not go to anyone else for my Apple issues and highly recommend his services. read more

This is what "expert" service is about. I didn't realize how serious a problem I had- corrupt software. Way more than slow downloads and battery drain. He was attentive to getting my phone out of the grave AND showing me some errors I made that created the problem so I don't repeat it. Immediate results and patience with me - that's a rare treasure these days! read more

It's when the phone does not work as it should or your not sure exactly what what the phone can do. You want to do more, but your not sure how to make everything work. Brian was able to guide me thru the process so I can now use my iPhone for more than I would have ever guessed. When I mess it up ( and I do) he is a phone call away. A true expert. read more

Brian was very professional, arrived on time and well prepared. Very patient in answering my many questions and talking me through what I needed to know. Showed me quite a number of useful functions,and managed to sort out a number of bugs in my various apple devices. I'd definitely recommend him and would not hesitate to hire him again. read more