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    Mac-n-Charlie's Pet Stop

    5.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    PetSmart

    PetSmart

    (49 reviews)

    I took my dog to this location (he's very experienced with being groomed and is trained) he has…read moremultiple cut marks on his bloody paws and his nails are cut far too short and split He also has a cut on his nose. Upon arrival the groomer put their leash around his neck and started choking my perfectly still dog I thought he was just coughing at first until I grabbed the leash around his neck and had to yank him free while still in her hand. Again my dog is very well trained and while he was being choked he was not moving at all that should have been my first red flag to take him and leave . The groomer was Kaylina H

    What a horrible experience at this place. I brought my dog in to be groomed as he has been groomed…read moremany times before. At the expected time they did not call me so I called to check in on him. I was told he was "being difficult" so they needed to give him a break. This has never happened before, but I totally supported that idea. When he was finally ready, I went to pick him up and decided ahead of time that I would give a $20 tip since they had to no doubt spent extra time with him and it sounded like a very kind thing to do to give him a little break. I was greeted at the door with, "he peed all over the door. " I wasn't quite sure what to do at that point. I wasn't sure if I was to clean up after Reggie or give them extra money or?? Clearly letting him out during the five hours that he was there was not on their radar . Also, I quite expected somebody to say, " oh this is what happened", or "this is why he needed a break", but nobody said anything. I laid the $20 on the counter and said, "well this is for the groomer" who I'm pretty sure was Lindsay but not one single person acknowledged me. On top of all this they also nicked him and nobody said anything about that. It's pretty pricey to get your dog groomed here and I think the fact that there is not 1 ounce of customer service was really sad. Unfortunately I won't be going back there, and I also have five friends who have five friends. I hope this place can get their act together because clearly no one had any life skills.

    Mac-n-Charlie's Pet Stop - petstore - Updated July 2026

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