Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

Absolutely amazing service here! Super happy with our new vehicle and great people who run this…read moreplace I would highly recommend this place to anyone looking to get a vehicle at an affordable price.. Service was outstanding thank you so much Deen!

Dont buy a used vehicle from here!! they are very dishonest. I tested a mini van and my kids opened…read morethe very back windows. I bought the car. They took a day to 'get it ready' and after a few months of owning it, priced the back windows didn't open. I mentioned it to a mechanic (not at Crosstown) and they said the parts were gone - not broken, GONE. they stripped it for parts before giving it to me after I bought it. now I wonder what else was taken or swapped. DONT GO hERE!!!

bad service rude management…read moreAdam tells you what you want to hear but doesn't back it up. very disappointed

The Trust in the quality of work on Preventative Maintenance & Inspection is weak with very little…read moreaccountability and reliability. my trust has eroded over the years in the Tech's actually completing the advertised preventative inspections and maintenance work. I have a hard time verifying which work was done or not, some visible items I can see they always do such as lubricating door hinges at every B service. but I don't know if everything claimed and paid for was actually completed. Seems like I walk away with very little inspection work. I just don't trust anymore. This is typical from most Auto shops, however, most don't claim that higher quality standard and all the multi-point inspections, also you don't pay as much for them. I would sooner just walk in and expect the bare bones oil change, rather than given false sense of security with multi-point inspections completed. If you ask for extra checks on certain parts, you may be charged for it, although you are already paying for the 'inspections' and 'road test' in the higher end service packages "B and Above".. I still have slightly higher trust in the quality of work for repair work, although I had to return for a re-work on some electrical, I have trusted their knowledge and expertise of their service manager and their senior tech's in the back. the friendly smile and great customer interaction is superb, the staff is great to deal with, and all walk around with smiles. Very happy place to visit, and I always enjoy my cup of coffee at their shop. So even though my trust on some quality of work has eroded in some aspects, they are always eager to have me come back - i just wish they didn't cost so much and I wasn't double paying for things that should have been inspected and captured in the inspections and ongoing maintenance. The only way that accountability would be driven home and the shop would ensure they inspected properly as claimed, would be if they took on the risk of repairing any damages due to missed preventative inspections and maintenance. I would love to see shops offering accepting that kind of risk, it's easy and a conflict of interest for a shop to tell you yah they did the inspection and charge you for it, but if they were accepting the risk and accountability with it, then they would make sure they do the job right when the promise so much. I would pay a lot more if I knew I was getting value and peace of mind, but right now it feels sometimes I am paying for nothing, and then I will be coming back to pay more for repairs. if you balance all things considered, Superb customer service, loaner cars, great coffee, friendly smiles, with ok repair & maintenance work, and weak inspections - they are still an "OK" shop... hence why I moved it up to a 3/5. Short of validating the work they claimed they did at another shop, or watching them do the work, I don't know how I can regain trust now.

I had a very disappointing experience with Norden Volkswagen. The used vehicle (a 2024 Jetta GLI)…read moreshowed safety-related issues on the day of delivery. I returned the vehicle to the dealership immediately. After their inspection, I was informed that the steering wheel angle sensor was broken and the lower control arm was damaged. The dealership claimed these issues occurred after delivery--even though the vehicle was returned the same day--and insisted that I pay for the repairs. Given that these mechanical parts could not have failed immediately under normal use, I raised my concerns. The dealership's sales manager, R.C., refused to issue a refund and instead asked me to cover the repair costs. Based on this experience, I would not recommend purchasing a vehicle from this dealership.

I took my Rogue in for a timely synthetic oil change and dropped off the night before my service…read moredate. Checked in with service coordinator and waited for my planned pick-up. While waiting, I enjoyed a delicious mocha and chatted with one of the sales persons. We both love mochas. Caught the complimentary shuttle for pick up the next day . My vehicle was washed and ready. Had some questions answered from super helpful service manager John regarding the connectivity of vehicle communications system among other things. Overall, very personable staff and good experience.

Extremely Disappointing Experience - Be Careful With the Advertised Deals…read more I normally don't write negative reviews, but my experience with Go Nissan North was extremely disappointing and frustrating. On August 8 around 9:30 PM, I submitted an inquiry for a red Nissan Rogue demo listed at $30,900 with 0% financing for 60 months. Around 9:45 PM, a salesperson named Christine called me. Yes, it was late, but I answered and specifically confirmed the $30,900 price and 0% financing for 60 months before agreeing to come in. An appointment was booked for 2 PM on August 9. My wife and I drove approximately 30 minutes to the dealership based on the information that had been confirmed with me over the phone. Once we arrived, suddenly I was told that the vehicle was considered used and could not qualify for 0% financing. Seriously? This was the exact financing offer I had specifically confirmed before making the trip. If the salesperson didn't know whether the vehicle qualified, that should have been checked before calling me, confirming the offer, and booking an appointment. I told him directly that I felt we had been lured into the dealership. Had I been told the truth beforehand, we would not have wasted our time driving there. Then the story changed again. After speaking with the manager, I was offered a new 2026 Nissan Rogue at approximately $32,500, 0% financing for 60 months and $0 down. We negotiated the deal and agreed to 5 years of free oil changes and one detailing per year for 5 years. We agreed to move forward. Then came the next problem -- the color. We wanted GRAY. I was told they didn't have the gray vehicle available at the dealership. This was surprising because their own website showed the gray color as available. I still agreed to proceed and told them to bring one from another dealership. The salesperson went back to the manager and came back with another surprise: $250 to bring the vehicle from another dealership + $250 because we wanted a color other than black = $500 additional. I agreed to pay the $500 because we specifically wanted gray. The salesperson then told us he had contacted nearby dealerships and would have an answer the next day because it was already around 4 PM on Sunday. He specifically told me: "I will call you first thing tomorrow." Before we left, he again tried to convince us to take the black vehicle because it was "a good deal." No. We had already made it clear that we wanted gray. On August 10, I called around 12 PM because I had not heard anything. I was told he had just started work and was talking to the manager and would call me within an hour. Four hours passed. No call. I called again. I was told he was still talking to the manager and would call me back. At this point, this is beyond frustrating. We went to this dealership because of a red Rogue advertised at $30,900 with 0% financing for 60 months. Instead, we experienced: Financing terms that changed after we arrived A 30-minute drive based on information that apparently wasn't verified Multiple changes to the proposed deal An unexpected $500 charge for the color/vehicle transfer A vehicle supposedly unavailable despite the website showing availability Pressure to accept a color we specifically said we didn't want Promised callbacks that never happened Hours of waiting for basic answers Extremely poor communication From a customer's perspective, this felt very much like a bait-and-switch experience: advertise an attractive deal, get the customer into the dealership, and then change the terms once they're there. What makes it worse is that I confirmed the original price and financing over the phone before coming in. A dealership should respect customers' time and provide accurate information upfront. If a vehicle doesn't qualify for advertised financing, check that before inviting customers to drive 30 minutes to the dealership. If the gray vehicle isn't available, say so before negotiating and making a deal. And if you promise to call a customer back, actually call them back. I am extremely disappointed with how this entire situation has been handled. This isn't how I expected to be treated when purchasing a new vehicle. Go Nissan North -- I hope management takes this seriously and reviews exactly how this customer was handled.

We very recently purchased a certified preowned 2024 Lexus NX 350h. The moment we arrived at the…read moredealership our salesperson Noah made us feel completely at ease right off the bat. Usually looking for your next vehicle and going on a test drive comes with a ton of high-pressure sales tactics but Noah was the complete opposite. He was incredibly patient and created a zero pressure environment that allowed us to ask questions. Noah didn't just answer them, he genuinely listened to what we needed and also made great honest recommendations tailored to our needs which helped us ultimately land our perfect vehicle , thank you Noah for your exceptional customer service and experience ! We equally had an exceptional experience working with Kathy in finance. She was patient kind and we never felt rushed. What impressed us most was how down to earth Kathy was. She has so many human qualities that she incorporates into her role in finance Her knowledge of the finance world, the products and warranties is unmatched ,she had a very clear consultative approach throughout the entire process and in helping us choose the perfect protection plan for our needs and our peace of mind. We felt confident in our purchase and may I add our approval process was very quick !! Thank you, Kathy so much for your incredible service And attention to detail ! The level of professionalism with Noah and Kathy continued through to the delivery process of our Lexus with Laura. She went over every detail and feature with us and made sure we understood and felt comfortable driving home. She took the time to ensure she answered any questions that we had fully , Thank you ! Laura for your wonderful service ! We landed the absolute dream team. Wao ! Lexus of Edmonton really delivers a true luxury experience, a seamless experience from start to finish and second to none ! They exceeded our Expectations and could not be happier. We drove our Lexus off the lot knowing we made the best decision with our vehicle ,the dealership and knowing we will be well taken care of by Lexus of Edmonton. If we could give this dealership 10 stars we would ! Lexus of Edmonton is a family owned dealership and we truly got treated that way ! It is no wonder this dealership is rated at the very top ! and we got to experience exactly why. Thank you ! We absolutely Love our Lexus and driving it ! Give Noah a call at Lexus of Edmonton today and start your Exceptional experience like we had. Sincerely, Lu and Valerio

This is an exceptionally good operation with exceptional staff!…read more Knowledgeable, competent and capable. Trustworthy integrity. In Sales I would mention Mason and Jag in particular, and in finance Alex. Very honest diligent people.

It was an Outstanding business with Mr. Vandan, He was truly, Genuine Gentleman to do business…read morewith anybody in this planet. Very Professional and calm, Listen to customers needs and match the greatest product according to customer's happiness. I could say, if i am going to buy a another vehicle, i will defiantly go to Toyota because of his professionalism.

We bought a Toyota RAV4 from Toyota WEM with Chris in September last year with a written promise of…read morelifetime oil changes. The contract clearly states "whichever comes first", meaning mileage or time.By May, our car reached 6,000 km, and we were already past the 6‑month mark. Well within Toyota's normal maintenance schedule. When we went in, Toyota WEM refused to do the oil change and told us to "come back at 12,000 km." My husband went back June, July, and August, and every single time he came home disappointed because they still refused to perform the oil change we were promised. Their explanation was always the same: "Your car is under warranty, don't worry if it breaks down." Now it's September, our RAV4 is at 14,200 km, and Toyota WEM still refuses to honour the lifetime oil change agreement. We even showed them the paper that says "whichever comes first," and they dismissed it.We considered getting the oil changed elsewhere, but Toyota WEM kept implying our warranty might be affected , which left us feeling stuck and misled. At this point, we regret buying from Toyota WEM. The service has been dismissive, unhelpful, and has caused months of frustration. A dealership should honor its commitments.

Purchasing a vehicle is like running through a minefield. One can never be sure which dealership is…read moretrustworthy. However, you don't have to worry about Alberta Truck and Auto. Professional and knowledgeable Sean, Cheryl and their staff go above and beyond to ensure all customers are happy with their purchases. They work with their customers to meet their needs. Also, if any issues arise with your purchases, they will find ways to help resolve any problems. If you're looking for a vehicle, skip the other dealers and go directly to Alberta Truck and Auto. You won't be disappointed.

My husband took his car in to this place to get fixed and had to go back 4 time to get them to fix…read morestuff that they created .first time was to inspect a coolant leek and left with a cam shaft sensor light came on a bunch now replacing it, second time coolant seemed to be fixed but only lasted a month (1400 bucks ) AND a new oil leak, so my husband fixed the oil leak himself. Third time they so called fixed the coolant leak for the second time and ANOTHER new problem with oil pressure sensor. This garage should be investigated . Just read the reviews , this one is the same as the rest because it's true ! You will have bigger issues and there are 6 mechanics there . Unbelievable

stay away from GO Auto. All of them! My daughter bought a new car from Sherwood PARK outlet. "You…read moremust be mistaken, we would never sell a car with unsafe tires!" She had a tire blow out the third day she had the car. Grateful it wasn't a worse accident. Stay away, stay far away. Your safety is not worth their profit margin!

I was interested in purchasing a truck, made it very clear i wanted no additional warranty as it…read morecame with manufacturer warranty. I was told i had to put a $2000 deposit down before signing contracts and seeing financing. While in the back being pressured to sign the contracts i noticed they had tacked on an additional $13000 in warranty fees that i did not approve of. I told them i was no longer interested in doing business with people that had no integrity and were slimey. Go auto no refuses to reimburse me my $2000 deposit.