I had a total disappointing experience at the MAC store in Willowbrook Mall. About 2 weeks ago I walked in to the store to make an appointment for a full face makeover for an upcoming wedding I was attending. Yesterday June 6th at 9:35 am I receive a call from the store manager clearly stating oh there has been a mistake and your 12:30 pm appointment was booked for 15 min so you can come in at a later time we can do it then but I have another appointment right after you so we can't do your make up at the time it was scheduled. So I explain I have a wedding to attend I can't do later but maybe I can Try and come in earlier. How about 11:30 am because again I really need to have my make up done. So being I had a prior appointment and I noticed I wouldn't be done in time I called the store and told the gentleman that answered I'm not going to make it at 11:30 but as soon as I'm done I'll be there just so you know I'm still coming. So I made it at 12:10 pm 20 min prior to when my original appointment was booked. When I walked through the door I was not even greeted properly by neither one of the 3 staff members by the register. As soon as I approached the front and tell them I'm here for an appointment the manager right away begins to bark at me your appoint was for 11:30 and it's 12:10 we can do one service because you are late etc. again I explain to her I made my appoint in store it was not my mistake your store made the mistake because I clearly came to your store and made an appointment. She proceeds to say well you can try Macys or Bloomingdale's to do your make up. Excuse me the day of my event you are going to send me to a different store. At this point I'm livid customers service went out the door professionalism out the door. This lady Monica has never been a manager prior to this opportunity Mac gave her and unfortunately the job and responsibility is too much for her to handle. Even my 10 year old can take responsibility when he makes a mistake this lady clearly missed business management 101. At this point I didn't even want the service but I still had to attend this wedding and it was too late to try anywhere else but I don't support businesses that don't know how to treat paying customers. And yes make up is free but you have to purchase 4 products which is the same as paying. After going back and forth with this lady for about 5 min she tells me have a seat we can do our best. Honestly patience at this point the guy that took down my appointment that made the mistake took no responsibility for the mistake. He ended up doing my make up he didn't do a bad job but it was basic and rushed. They had 3 make up artist on staff who can all do make up and you still decide to give me a hard time because of your mistake. So while I'm sitting there the next appointment walks in and guess what it was a white lady with her white daughter they walked in 12:30 pm the same mistake could have affected their appointment but why weren't they told anything why weren't they barked at as soon as they walked through the door. Now I don't pull race anywhere I go but this was clearly out in the open because I'm of color maybe I wasn't going to spend or you thought I wasn't going to spend. I am never walking into this store again and would never recommend Mac to anyone I know. Horrible customer service horrible staff. They completely ruined my experience with Mac and I was a customer for a very long time. Zero stars is what they deserve. read more

Caryn Caryn Caryn she is the manager of M*A*C inside the mall. Word can not truly express how thankful I am to you. You made me feel absolutely beautiful. Thank you for being patient and understanding. You are such a beautiful soul. Ladies and Gentlemen please check them out. Everyone there is sweet respectful and they absolutely know what they are doing. There is no doubt I will be back.. Gini read more

I wouldn't go out of my way to come to this location. I only came here this past Sunday because the MAC at Macy's in Willowbrook Mall didn't have the lipstick I wanted. I've been to this store a few times before and it's always the same, regardless of whether it's busy or slow. Associates with attitudes, nobody pays attention to you when you need help, etc. I remember actually waiting for at least ten minutes to pay for an item on a previous visit. I stood right by the checkout counter and nobody tried to help me. I literally could have walked out of the store with my products without paying and nobody would've noticed. I ultimately decided to put my item back and left empty handed due to the frustration. That being said, I had the same experience this past Sunday. Nobody offers to help you even when the store is dead, but I finally found an associate to get the lipstick I wanted out of the drawer. I paid and was on my way. I'd go somewhere else, especially if you are someone who needs help or advice with makeup shopping. They don't seem to know how to provide that at this location. read more

Ashante was awful to me. Huge attitude problem. I came in with the intent to buy a single eyeshadow and somehow she forced i get a 15 eyeshadow palette. I repeated a few times I would really like the 9 template because I barely have 8 eyeshadows total. She rolled her eyes at me as I was leaving and after a few minutes I walked back in with hopes of another sales associate can help me pleasantly. *sigh after dreadfully BEGGING HER. Ashanti finally gave me a refund and switched the palette to a 9. So sad, if she had treated me a lot better. Would of spent over $200.... My bf and I came back a week later and luckily we met a much more sweeter mua. Happily spent $200. Sorry Ashanti. Maybe if you didn't underestimate me so much. Could of made your day possibly helped you reach your sales goal. Ashanti didn't have any clientele, the store was empty. The much kinder girl was jam packed with customers just goes to show how far a sweet friendly face can get you. And even when she was super busy she always had a welcoming smile. read more

So I called the Saturday of Halloween weekend (last weekend) borderline begging for a makeup app because I had gotten such a bad spray tan the night before and my makeup wasn't doing the trick ‍ and I had a wedding to go to . The manager (omg I'm guna botch her name sorry in advance ) Katar , kadar squeezed me in and did an amazing job !!! Best makeup I've ever had next to my wedding makeup ! I'm so excited I have a place to go get my makeup done for occasions now and actually like it ! I'm going to actually try to get in today because it's my 1st wedding anniversary !!! Hopefully she's there but if not honestly saw two other girls at work doing Halloween makeup but omg they were so good too !! So not worried about it read more

MAC Cosmetics - Makeup done by manager (kadar , katar sorry for misspelling ) - Cosmetics & Beauty Supply Near Me - Wayne, New Jersey

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Chaos. Too many people and many behave like animals. NOT ONE single restroom!!! The one time we saw a sign in the food court area and still no restroom. Worst mall ever! Whoever decided not to include restrooms... is a complete ignoramus. read more

Omg even though the makeup artist Mallory got me to break my piggy bank, i was super satisfied with the customer service that she gave me! She was so sweet, friendly and informative. It almost felt as if my big sister was giving me makeup lessons!! I loved being pampered and having her test out the products on me before I bought them. I've been coming to this location for a while and will continue to be a faithful customer to this location. Thank you, Mallory for being great! read more

MAC Cosmetics - MAC makeup all the way baby! - Cosmetics & Beauty Supply Near Me - Wayne, New Jersey

So I walked in for a tutorial to do my makeup for a 1920s party. The woman who helped was Holly and she was awesome and a great teacher!!! So I did the 30min tutorial but had to buy $30 worth of stuff...of course I did not spend that amount which was not expected. She only recommended what I needed and did not push products I did not need and gave me extra tips and tricks! I have to say my makeup came out great and I love my products! I would definitely come back again. I did not give it 5 stars I went way over the budget and the price for makeup is expensive but did the job. read more

MAC Cosmetics - Party makeup done on my own!! Thanks Holly!! - Cosmetics & Beauty Supply Near Me - Wayne, New Jersey

I wish I could give no stars. I usually do not have any issues. I love Mac and a good amount of the artists I already know. Today, I was absolutely disgusted by the sanitary conditions. I asked for help to find a couple of my staple items, plus a lip liner comparable to the one I was wearing at the moment (which was from another brand). The artist proceeded to suggest trying it on as I told her I did not need to. Then, as I was looking at the options on the rack, she swatched the back of my hand without sanitizing the liner. I have never been so appalled. This was 1.) without my permission. And 2. Was absolutely unprofessional. As a professional makeup artist myself, sanitation is a must. It's a tester! Germs are everywhere. Who knows what could be on that. I urge all customers to not be shy to ask to sanitize anything they are using on you. You never know, and it is your health. read more

Thank you Hadar for saving my night on Saturday! My make up turned out amazing! You are incredible keep up the great work ! read more

MAC Cosmetics - Make up on point - Cosmetics & Beauty Supply Near Me - Wayne, New Jersey

The staff was very helpful and sweet with my requests. My online order was cancelled because MAC was missing one of the eyeshadows as part of my build a palette. I called in and the staff very nicely reserved each eyeshadow for me to pick up and test in store. When I was in to do some swatches, they sprayed and wiped everything with sanitizer before letting me try on my arm. It's nice to see them taking such precautions. read more

Horrible services. On July I bought almost $900 in products, they told me I had 2 free makeup I can uses until the end of the year 2015. So I Call today and was told that they do not that way. Very disappoint. This is why I love MAC inside of Macy's. Great services and very professional people there. Specially the manager Hawa. But unfortunately that day they were so busy that's why I went to this one. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Wayne, New Jersey

So today I went in to do my "back to Mac" I had a great girl named Kat help me, awesome tattoos, beautiful makeup and super nice. Before I left I told her I would be coming back for her to do my makeup. She said " great" when I got home and checked my schedule to see when I could go I called the store to request an appointment with her. I was told , sorry we cannot tell you when she is working! Wtf?! I told the woman on the phone that if I just come there and she's not there what happens?! Her reply was " you get whomever" really?! I'm not dealing with that I will just stick with getting my Mac from Nordstrom! Sorry Kat Ireally did want you to get the commission but your location sucks! read more

You have to be prepared that when you get your make up done here you WILL have a ton of make up on no matter what. Even though you may tell them you don't want it caked on it still somehow happens. The employees were very friendly and informative but I waited 30 minutes for my appointment to start and then since it is a store the make up artists are constantly going back and forth from you to the cash registers to help other customers. My suggestion is if you come here to do your face makeup before and just get your eyes done. Came for a wedding and my eyes looked beautiful but my face was WAY too much, I had to wipe some off when I came home. In pictures with flash I looked shiny from the highlighter and my under eyes were practically white...exactly what I told my artist I did not want to happen.... read more

So I walked in today a little frustrated because I haven't been able to find a concealer with my specific skin type. I was a little disappointed that no one greater me at the door but no big deal. I started looking at a foundation and one of the employees walks up to me to see if I need help (can't remember her name but she had short orange hair). I started to explain to her my situation and my skin type and luckily her skin type was the same so she knew the best products. She told me to take a seat and they'll test them on me. SHE WENT ABOVE AND BEYOND. She gets the best foundation that works so well with my skin. And explained the best way to apply it. When I asked her how she gets her makeup look, she explained it in full detail and got me everything she uses. She creates a palette for me that works so well together. I also let her know that I'm not eyeshadow savvy but like natural colors. She picked the perfect colors out ! Basically, I had a great experience there and when I went home to try my new products they were amazing. People were even asking me what I use. read more

I came for a complete makeup session for a wedding I was attending that day. Holly took care of me and she was amazing! She made sure I informed her of any skin conditions and my routine. Before she put on foundation, she prepped my skin so beautifully that I thought she had already incorporated foundation. Since I have rosacea, I was a little concerned of how my skin would react to the prepping products and makeup but of course I had nothing to worry about because I didn't suffer from any type of breakouts. I ended up buying almost everything she put on my face. Although Holly was amazing and I'd recommend her to anyone, the other girls were just as nice and amazing. I was able to witness one of them working on a client and they were doing an amazing job as well. read more

WOW!!! Hadar was amazing!!! I have been to so many MAC locations before and no one has really ever asked me the questions Hadar did and gotten it right before. I've never had someone match my foundation right on the first try by just looking at me. And she knew exactly what colors to choose for me for eyeshadow, blush, and lips. So far I am loving EVERYTHING I BOUGHT and will be back soon!! She invited me back for another makeup lesson and I'm soo excited :) Everyone go to her! read more

Staff is super friendly and attentive at this location. I trust any of the artists to do my makeup for big events. Hadar is my favorite. She did an amazing job on me for my promotion party! She's super sweet and her makeup applying skills are amazing! read more

TERRIBLE service stood there for half an hour asked about 20 people for help then went up to the same woman and said she didn't remember me asking her 5 minutes ago for help and asks every other person if they need help. read more

The one Issue I have with MAC, and it's the same issue all the time , When I call to make an appointment whether it's a month in advancer two weeks in advance for some reason when I call to confirm they never have a recollection of my appointment which upsets me because whoever is taking my information down "supposedly"takes everything & writing it down and then when I call they say sorry we don't have you in the book! This has happened on 4 occasions !! They need to work on their customer service skills l. read more

I only wanna give 5 stars because today the employees were awesome.Today was the Selena launch! They answered all our questions. They got us more pumped. They made sure we were taken care of. It was great to see many smiles. And great organization! I got my things in great time. They were so nicea read more

I love Kayla! She is so cute and is ALWAYS so helpful. I look for her EVERYTIME I come to MAC and she's always honest and informative. MAC can be a little intimidating, but she's made every experience I've had there, a great one! She also does BEAUTIFUL makeup and listens to exactly what you're looking for..LOVE IT! read more

I love this location. The girls are very knowledgable about the products! It gets a little crazy in there on the weekends, so plan to spend a little time if you need lots of help. I been there on a Tuesday and got a chance to really pick one of the artists brains. So if you go during the week it definitely makes a difference. read more

I'm not into make up but after my visit to this mac store, I want to be into make up just to keep being around the employees. I walked in and was greeted right away by Robert. He went completely above and beyond to make sure I was well taking care of. Let's not forget to mention, he completely slayed my face. Rumors say Mac is known for "cake' make up, but Robert's hands are magic. I can't thank him enough for making my complete day. He was great! Mac needs to allow Robert to train their employees to be exactly like him. His hospitality and professionalism is amazing, you can tell he really enjoys his job. He makes you want to keep coming back! Rob if you ever get a chance to read this, I want to thank you so much! You made my birthday special! You're amazing! Thank you so much! PS: Karina you're the bomb too honey xoxo read more

And a big fat never again for me ... I've been shopping here for years and that ended tonight . Anyone who shops their all the time knows if u take 6 items empty back You get a lipstick . First off I had 8 in a bag to give and ready to buy more . Girl who helped me took them and I said this lipstick here ( full ) wasn't working when you pump it up ..she states where are you storing it ?! Smh um the North Pole ?? Umm I answer on my vanity in my room ! Then adding more insult to injury she says well you can't pump it all the way up when you apply . (I'm 35 not 5 I know how to use lipstick) She says Oh u can still use it ! Put a brush into it and brush it on ! #rocketscience thx Wtf ?!? Okayyyy so then I totally give a full lip liner that also was falling apart from with in the tube part thing ( the whole colored liner would fall right out ) they did nothing .. She knew I was pissed and didn't seem to give two shits .. Get a manager maybe !?! Whatever so I got my free lipstick and bought one more .. Thought about getting my foundation and Everything else but said NOPE! Bye Mac ! Hello Sephora :) THANKS FOR HELPING ME DECIDE WHERE TO SPEND HUNDREDS OF DOLLARS !!!! Keep up the great store skills guys ! Really I'm over it ! read more

Very indifferent, almost rude service. I was disappointed - it's supposed to be fun! I don't think all of the employees at this location are like that, as I saw others serving customers with attention and care. But my salesperson just didn't seem to care about what I was looking for - she didn't suggest options and was very short in her responses to me. read more

Horrible service. Was yelled at for picking out an eyeshadow and then when I obeyed and waited my turn, I wasn't even acknowledged.

The absolute worst service/makeup artist ever. I waited exactly 34 minutes for my APPOINTMENT to begin which I booked a week in advance. I requested someone specific and when I got there they said she was busy and couldn't do my makeup anymore. THEN I had the most condescending makeup artist that I've ever come across and she sucked. My makeup looks like a 3 year old did it with their eyes closed plus I'm as orange as snooki from season 1 of the jersey shore now... Thanks for nothing. read more

Horrible service. I will NEVER BUY ANOTHER PRODUCT FROM MAC EVER AGAIN. I am going to start off by saying that I am very big in customer service. That why I choose to buy in well name brands store.I like to be treated with respect and feel value as a customer. Moreover around a week and a half ago I visit the store in willowbrook mall in wayne, NJ. I purchased $300 worth in makeup. The representative who was helping me gave me a contour pack too light for my skin complexion. I went back today for an exchange and they couldn't me because I lost my receipt. I asked them how is it possible that in 2015 a name brand well stablished corporate store doesn't have the system to pull out a simple receipt? I mean it doesn't make sense to me that such a high company who spend so much money in advertisements and money to make the best products is so behind in technology? I had the date as well as the card that I used and the statement to prove the purchase.not even as a courtesy the manager was able to help me exchange the product. She was very rude and unhelpful. The only thing she did was constantly repeat the same information like I had a hearing problem and refer me to customer service. Customer service redirect me to the store it became just a back and forth game between me and them. I am pretty sure I am not the first customer who doesn't have a receipt. I can't believe that this situation doesn't have a better procedure to be handle situations like this or is this the way that the company steal customers money . read more

I went into Mac last week and the customer service was outstanding! I got the best lip shade, I'm not normally a pink girl but I loved it. I will definitely be back!! read more

I was here today awful service they gave me the wrong color.. And there were not enough people there to help they were doing makeup and didn't ask anyone for help I waited 15 minutes and the lady at the cash register was bitchy when I came back for the right color AWFUL SERVICE. read more

Terrible service. I went in there to buy foundation.. Usually a 2 minute process.. And after asking many employees for help who just kept walking away I left. I'll go to another mac that knows how to treat their customers. read more

So I just called MAC Cosmetics Corporate (800)387-6707 option 8.. to file a complaint on their Willowbrook Mall store in Wayne NJ. It's twice that the store "creates my profile" and I come back and they "can't find my profile." Both times I waited so long to be helped with these products. But my problem is that last night, they had 0 clients at the store and the rude girl behind the counter didn't even offer to help me find the product I needed. I got advice from a good friend that it's their worst store ever! and that Willowbrook's Macy's MAC is better. So they're not all bad. I give this store .0001 star read more

I wore MAC makeup in my 20's and 30's, but with the advent of Sephora, I was steered in the direction of Lancôme. Was this a sign of the times? Never really satisfied, every time I went back to Sephora I was steered in a different direction. After a decade of mediocre here and there, my friend begged me to end my misery and just go back to MAC. She said age has nothing to do with it and told me to schedule a makeover session and ask for a face chart at the end which will list all the products and where on the face they go. Holly was my make up artist and artist is an understatement; she is amazing beyond belief. She listened to all my make up woes then went to work. I haven't looked this good since my 20's! Coincidence? I think not. Holly did something no one else has done in the past. She matched my foundation to my neck so you don't see that noticeable line between face and neck and while I looked stark at first, she explained she would warm the top of my face with bronzer. Who knew? Holly, obviously. She made me look fabulous, years younger, but not overdone. I continue to go back over and over to get more tips and tricks. Everyone there is amazingly helpful. MAC did the trick and I'm back for good. Bye bye Sephora. read more