Lack of communication and effort to resolve the online web issue was shocking. I have been going…read morehere for 2 years and never incurred such a dismissive and rude way to interact with a long standing customer. I was having an online issue with securing my appointment. I asked for assistance. Sam was rude, dismissive and at times unresponsive for multiple weeks.

Man she's awesome! Amazing at eyebrows, very sweet, personable, and the place has a super cool…read morerelaxing vibe!! Eyebrows look flawless!!! Thnx so much Sam! Check her business out, you'll be thrilled you did! I even opted to go large and get a slit today Lol looks awesome

Mia was an amazing stylist & did a wonderful job on my hair. I would love to continue to have her…read moredo my hair. However I spent over $400 for cut highlights & products to maintain my style. However once home I reviewed my receipt only to discover I was double charged for the cut by front desk. When I called it was verified I was charged twice for the cut & it should be back on my account . However when I checked the next day still no reimbursement. I was told it could take a few days to receive a refund. Not a great practice for customer support. Money had no problem charging my account but not reimbursement on their mistake. Makes me not want to go back even after the amazing hair style by Mia. She is great & I highly recommend her. It's a shame no accountability by front desk staff. Due to customer service practices I will not go back without cash.

I struggle to put into words how amazing everyone at the salon was to my daughter. My daughter had…read morereally matted her hair between swimming and not washing/brushing and swimming more while I was out of town and I was at a loss and in tears not knowing how to help her. The stylists worked in teams and were kind every step of the way despite the immense amount of work this was for them. They made her feel comfortable and unjudged and ultimately manage to salvage more of her hair than any of us expected. I genuinely cannot say enough good things about how they helped her through this very hard life lesson. They deserve the absolute highest reviews and I am forever grateful to them

Anni did a great job! 52 years old and I am starting to see gray hairs. Something had to be done. I…read morehave a fresh, young cut and hot pink highlights.

This review is for Thao Eva, a manicurist and certified Phibrow Microblading artist. She is located…read morein Loft 18 at Salon Lofts. See photos of her work on the Salon Lofts Fairlawn website, or go to her Instagram page at Galaxybrow. Thao Eva has been my only manicurist for a long time. She always makes my nails look fabulous. She has a large, loyal following so obviously many people are pleased with her services. She is fast, but also a perfectionist, so my nails look great time after time. She also does brow microblading and you can see from her photos that she is a perfectionist in that process as well. Thao Eva is also a very kind person who takes good care of her clients. Her Loft is beautiful, a calm space, providing a Zen experience.

I was referred to Jenniva by two of my good friends, and I'm so glad I listened to their…read morerecommendation. Booking my appointment was quick and easy, and I appreciated receiving reminders both before and on the day of my appointment. When I arrived, Jenniva was absolutely amazing. Her space is beautiful, and her warm, welcoming energy immediately put me at ease. You can genuinely tell she is passionate about what she does. From the moment we started talking, I felt like I had known her forever. I booked my second appointment before I even left. Unfortunately, something completely outside of my control came up, and I had to reschedule. I reached out to Jenniva as soon as I found out, and she was incredibly understanding and accommodating in getting me rescheduled. Customer service is a big deal to me. I don't expect business owners to be perfect, but I do pay attention to how they handle unexpected situations. Jenniva exceeded my expectations, and that spoke volumes about her professionalism and the way she cares for her clients. She can't get rid of me now! I have officially found my esthetician and am a client for life!

From the owner: Eyebrow waxing, brow shaping, brow lamination, las lifts and tints, permanent makeup(PMU), and…read moremicroshading. I specialize in creating customized natural looking brows and lashes for clients in Copley,Akron, Medina and the surrounding Summit County area.