Yelpers, I was…read moreunable to make it to my appointment and forgot to call. My servicer text me to make sure I was okay and that blessed my soul. I have never been here before but her peaceful and concerned message to me warmed my soul. If her character is this kind normally, imagine her environment! I wish I could have made it but am hopeful I'll be better able to financially pay for it next time. It's only $25 but gas prices are so high that I find myself choosing to get a $1.00 gallon of water instead of the normal $3.49 pack of like 20. I will be returning though, I have to experience this atmosphere. You should too!!

Today I had my first ever Brazilian wax. My appointment was with Kathy and she was absolutely…read morewonderful. There was no time to think about what was being done. Warm, cozy and inviting is her space. I will be back.

I had a free consultation today, and have never had any sort of cosmetic procedure/injections…read morebefore. The office is clean and bright, and the associate at the front desk was very nice and friendly. I had my consultation with Kaylee, who was so kind and informative, making me feel very comfortable and educated on the whole process. I ended up trying a bit of Botox and got a lip flip, and the whole process was very minimally painful and so quick! I'm excited to see the results!

I was a member and received mock laser. The settings were not high enough to produce any mends and…read morethe service cost more than $550. I asked for a refund, they told me to FLY back here and try to reschedule. Which I did reluctantly. I moved to Colorado right after that procedure. I tried to reschedule when I was in town visiting my folks which was extremely difficult when it was cancelled by bio and then the rescheduled with the same provider that I asked not to see. So, I asked again for a refund since it is not reasonable for me to fly there and then have a cancellation and try to deal with flight delays. They agreed to send me a check and I gave them my address. That was over 2 months ago. I never received the refund check. I have called VIO three times since then and left a message for the manager with the receptionist and once on the machine. They DO NOT CALL ME BACK. I've been nothing but patient and kind and I don't appreciate being lied to. This is incredibly expensive procedure I do to minimize my melasma. But, it has to be done correctly. VIO is the only time I have had this done incorrectly and I have had MoXI at least 15 times at other places. You need to call me back and send the refund check. This is your last chance or I have to leave reviews like this and make a better business bureau complaint. Your choice. Do the right thing, Please return my call and send the check that was promised to me.

I have been wanting to visit The Spa my entire life and I was graciously gifted a gift card, for a…read moresignature massage and my goodness was I impressed. I have had many massages at various different locations and I firmly believe that the Massage I received from Aaron yesterday was absolutely impeccable. From the moment I walked in I felt my stress wash away. The staff was incredibly professional, the entire building was aesthetically pleasing, and the massage that I received was exactly what I needed to make me feel refreshed and rejuvenated. The prices are a little higher compared to other spas in the area, but honestly you get what you pay for and I would love to come back someday. Thank you for a wonderful experience. I really really needed it.

I received a great revitalizing boost massage from Stephanie. She took my health concerns and…read moresensitivities into account. I wish the women's locker room had been larger and there was a whirlpool.

From the second I walked in, everyone was super friendly and welcoming. Katryna was awesome!! She…read moreasked about everything that was bothering me before we started and made sure to really focus on those areas. My back feels so much better already. I felt comfortable the whole time, and the massage was exactly what I needed. Overall such a great experience, and I can't wait to come back!! I also did 30 minutes on the LED light table before my massage, and it was such a relaxing way to start my appointment. I love that red light therapy can help with recovery and inflammation, and it got me completely relaxed before my massage. Next time I'll definitely book a longer session! :))

First and foremost I want to say that the level of professionalism at this location can be…read moreimproved immensely. I scheduled a 90 minutes (service ) which included an 30 minute stretch and a 60 minute massage. I specifically called to book these appointments and was quoted the price would be $130. Cool! I arrive to my appointment 15 minutes early and my massage therapist did not come to get me until 3 minutes after the appointment start time. This was the first red flag, after 20 minutes into my (30) minutes stretch she stopped and said ok, now we'll work on your massage. In the back of my mind I'm think ummm ok! I could have sworn I booked a (30) minutes stretch. She stopped the stretch at exactly (20) and then left the room for (5) minutes before starting my massage. When I asked about the time on the stretch she literally said well "technically it's a (20) minutes massage and a (50) minutes massage. Well, now I'm really pisses because I'm sure they should have explained these "technicalities before booking my session. This is call False advertising!!! 1000%. So . After my services were done I was not offered any water and changed $145.00 for the full time of a (30) minute stretch and (60) massage. When addressing my concerns to management, I felt I had to defend myself and go back and forth regarding the logic behind the misrepresentation of the services time and cost. As a paying customer and for someone who went to lay to relax , I was left with more stress and frustration that could have been handled more professionally the moment that I addressed my disappointment. I will be contact corporate and filing a complaint with state board immediately concerning the unprofessional and false advertisement of sales and services. I will never go to this location , and from the looks of it, I should have read the reviews on Yelp before spending my hard earned money somewhere, it's not appropriated. Long story short my review of the overall services itself was an 6/10. Nothing special and I never felt not 1 since pressure point touched of relieved of stress! :( Twila was my therapy Just FYI! No water offered after a deep tissue massage is very rude and unprofessional.

Jill Warner, Nurse Practitioner explained things very well. She and the staff were friendly and…read moremade me feel comfortable.

The front desk staff and nurses are wonderful. I paid $550 for a laser treatment on my face to…read moreaddress sun spots. I returned for a second appointment which was scheduled for a laser treatment on my neck and chest for sun spots. I did not want to pay an additional $750 for another treatment until I saw rests on my face. The laser treatment provided absolutely no improvement of the sun spots. Dr. Kooken stated she would touch up the spots if I proceeded with the laser treatment on my neck and chest. Dr. Kooken asked me how my recovery went. I told her there was no recovery. I did not experience any redness, swelling, or discomfort as discussed at the appointment. Dr. Kooken said that is very unusual. I am thinking the laser was set too low to provide any benefits. I also spoke with Maria, the practice manager, requesting a refund. I was told, "the bottom line is we are not refunding you".

My husband went and used the sauna and for a personal session, it was good quality and pricing…read more Would recommend!

This was the best facial I've ever had in my life! My wrinkles nearly vanished! My skin was so soft…read moreeven a week after the facial. Tina was knowledgeable and very attentive during my sessions. The scenery is warm and inviting. I will never go anywhere else 5 stars!

I've been going here to get my legs sugared by Christina (the Managing Licensed Esthetician) since…read moreNovember of 2016. I can't believe how kind and professional she is, even to someone who is new to the process and asks TONS of questions like me! She made sure I wasn't uncomfortable and that the sugar wasn't pulling on my skin. She gave me specific instructions to follow before my first appointment to help me be best prepared for the procedure. Her directions for exfoliation were thorough and clear; and this is a key step to having any hair removal procedure to avoid skin irritation and ingrown hair. I'm excited to keep going and see the hair growth diminish on my legs. I get horrible razor burn, so this has been the best thing for me. Christina is happy to help with any other skin questions I have, giving suggestions of things to avoid and things to try that I already have at home... Never trying to just upsell me, she has offered me a few samples to try before buying a full-sized product from their showroom. The Spa has such a calm and peaceful atmosphere, as well. So much so that I look forward to spending a couple hours having my legs sugared, even though it isn't the most pain-free experience! (It does hurt a LOT LESS than regular waxing, however!) Highly recommended!

I have been a patient of Dr. Nicks for some time now. I just started using the spa next door for…read moremost of its abilities. Had a massage about two weeks ago that was excellent. Today I had a full detox with Robin, OMG. I am very familiar with taking care of my body and believe in many different forms. With that being said I am not sure I have ever had a more refreshing and satisfying three hour session in my life. Robin is amazing and provides a level of care that is second to none. Strongly recommend treating your body to three hours with Robin...

This Ulta is a good location. They don't have as large of a clearance selection as some of the…read moreother locations, but that's okay. The staff members here were very friendly during my visit yesterday and I was able to find everything I needed.

Mean environment where the stylists consistently gossip about their customers in front of other…read morecustomers. I stopped going there and would not recommend.

The best cut and color in NE Ohio! She keeps up on trend and style. I promise you will not…read moreregret this hair appt. just do it!!

The best EVER!!!! I drive all the way from Indy to get my hair done by Tricia... That's 5 hours..!…read moreShe is the best. When I first came to her my hair was so badly damaged and fried... Words can't even explain how bad it was... Tricia completely turned my hair around keeping it a beautiful cool blonde... None of that brassy sh*t that all blondes hate! Lol she's amazing and knows all the hottest trends. I promise you will have the best color EVER when she does your hair.