I have to give credit where credit is due. I walked in feeling a little down about my dark blemishes on my face. I was greeted by beautiful Ross and Maritza. They found the perfect color correction and concealer for me. They are both awesome and do their job very well. And most importantly, made me feel and look beautiful. Thank you so much. You have to see them!!!! read more

So disappointed !!! I've been using Mac for many years and I love the all there products so much that I own the old makeup box have all there brushes and etc... but the customer service has been going down hill that I stop shopping at stores and ordering online. But as I'm getting older I wanted to change my foundation and get recommendation on concealers and stock up on all my makeup and brushes. So I decide to stop at the Escondido mall Mac store as I walked in a girl approached me asked if she could help me so I proceeding to tell her that I was looking for a full coverage foundation and that I've been using the the studio fix. As I was talking to her she had this very blank and lost look on her face and she reply's "how or what are you using to apply my makeup ?! " I responded with a Mac brush !! Instead of her recommending concealers or show me other things I could do to get better coverage and all she had to say was "studio fix is the full coverage" and walked away !! I thought she was going for help or go ask someone for help because obviously she was lost. But she went to help someone else !!! So I have decide I will no longer support Mac makeup if the company can not controle their employees or teach them better manners in customer service I will no longer support or waist my money on rude employees I rather make the big change and start with a new makeup line !!! FYI I will be encouraging my family and friends to do the same !!! read more

Received awesome service from Anna today. I asked about the recycling program and she made the process of recycling my products very easy.

shout out to Sophia who was very helpful, sweet, and patient. I am happy to say I walked out very satisfied. thank you for all your help!

Very rude employee experience. When I got there both employees were doing makeup for two women. I said hi, asked if they had a lipstick in stock and one of them said we will be with you in a moment. I was totally ok with that since they were doing makeup for customers, so I browsed around for about 10 minutes. When it became 15 minutes I went back and was told they'd be with me again...in a moment...they looked annoyed that I was still there and one of them didn't even look at me when they said it and just like that I was dismissed. I just left, I didn't want to be in a place in which I felt like a little kid scolded by the parents. Having an attitude, rolling your eyes, is not ok. You're working in customer service. I went to Nordstrom instead and spent around $120 with no issues and the sweetest girl at the counter. read more

Wonderful experience. I was at the new Sephora in JCPenney's waiting and waiting for help, I was completely ignored so I went here. Javae immediately gave me her attention, she was kind and super helpful. I will only be shopping here from now on because of her. read more

THIS IS THE WORST MAC STORE EVER!!! The service here is a hit or miss. For the most part, you can expect a long wait time. But the deal breaker for me was when I went to pay and the girl gave me an attitude and a dirty look for declining to give my address. I don't want your advertisement crap mailed to me! Go to the Nordstroms MAC counter if you don't want to deal with stuck up girls at the Pro Store. read more

If I could I would give them zero stars because don't even deserve the one star the girls here are so rude and unfriendly. specifically the girl named Natalie that happen to help me was extremely rude. read more

Intolerant, rude and fake. These people don't want people in their store. I knew exactly what I wanted but when she was smug in response and very bothered by my kid who was just only opening one drawer once, I declined buying anything and left. read more

I've been in this location about three times and I've hated every experience. The girls are uneducated, rude, and bring shame to the MAC reputation. One girl gave me a color that was completely wrong for my face and when I went back to return it, the girl who was doing it seemed annoyed and barely spoke to me. Three bad experiences is enough for me to avoid this place and suggest others to do the same. If I could give zero stars, I would. read more

I booked an appointment to have my make up done. I was looking for some new products to purchase and also had a special event coming up. First it was $60 just to have my make up done. Most of the make up brands I'm familiar with ask that you purchase somewhere around $40 worth of product and the make up application is free. The $60 included a mascara but I didn't need or want one. For $60 I would have expected a professional job but that was not what I got. The lady asked me what types of products and colors I was interested in and did the exact opposite of everything that I said. I said I don't like to wear orange lipstick and she put bright orange lipstick on me. I said I have no interest in wearing false eyelashes and she put them on me anyway. I immediately asked her to take them off because they made me feel uncomfortable and I just did not want them. The foundation was completely caked on my face, especially around my mouth and chin, which brought out wrinkles I didn't even know I had. It looked awful and did not even blend into my neck. After my make up was finished I started shopping for some of the products that I had mentioned when the lady asked me what I was looking for but unfortunately did not have a chance to try that day. She proceeded to follow me around the store and make me feel uncomfortable. I left feeling ripped off and looking like a fool. I feel that my experience with this store reflects horribly on the MAC brand. I paid to have my make up done and the person who applied it was not skilled, qualified, or professional and wasn't even capable of basic customer service. read more

0 stars. I went in while there was one other customer having their makeup done. I don't purchase makeup at this location, ever, but happened to be in the area. From what I could see, there was only one associate helping a customer out and our eyes met too. She did not acknowledge me by saying "Hello" or "Someone will be with you shortly to help you". I was looking for one specific product and I opened the drawers to see if the product I was looking for. Apparently, customers are not allowed to open the drawers and only MAC associate are. Who the hell would know? There are no signs and locks. Victoria Secret have drawers and you can open them. Some new associate from the cashier approached me and yelled, "WHOA! You cannot open the drawers! Only employees can. I know there aren't a lot of associates to help you, but we will come over if you wait a minute." For real? Girl, relax. You are awful naive if you think I would shoplift or destroy the products while I'm in a t-shirt and jeans. Hell, it is not even in the back of my mind to do such thing. The yelling across the store room isn't helping either. She seemed to be fuming and proceeded to comment, "It's not even in that drawer." (the product I was looking for). While I was checking out, she continued again to say, "WE can only open the drawers and if you just wait for a little bit, we will help you." Chill, girl. I heard you the first time. Terrible, rude and all around unattentive staff who should be working somewhere else. I should have gone to Nordstrom where the staff is actually friendly and attentive. No wonder there are so many reviews similar to my experience. Avoid this location and watch out for the catty girls who work here. read more

Hi guys! I really want to express my appreciation for Javae. I walked in to this store about two weeks ago. I am a full time stylist and part time student as well as the mother of a teenager. I was feeling down and completely bored with myself . I felt ugly and tired . Then I met Javae I explained how I was feeling and that I needed a new look. She is amazing and hooked me up with everything . I can't wait to go back for some more makeup!! read more

I was kind of hesitant at first because of the bad reviews for this particular store, plus I'm Asian and I heard that we get ignored at MAC stores despite their slogan "all ages, all races, all sexes". Still, I gave them the benefit of the doubt and scheduled a makeup appointment (a free service w/minimum purchase of $50) yesterday, which was a Sunday. As I walked in, I was immediately acknowledged and greeted with a smile by a gorgeous girl and was offered help. Turns out, she was scheduled to be my MUA! I was glad to hear that, because, aside from making me feel welcome at the door, she also had perfect makeup on. Her name is Sofia and she was fun and friendly and yet very professional. She asked what kind of makeup I had in mind, what I was expecting from the product, what my skin type was. She then put together the products I needed to get the "long lasting, natural w/smokey eyes" look I was going for. I was not used to putting on makeup, so she showed me how to apply each product, the brushes to use, plus the versatility of each product. She also made sure that I was comfortable with finished look after each step and made the proper adjustment/correction with each feedback. She was very knowlegeable about MAC products and gave me great tips and tricks. I did not feel rushed at all. I love that my makeup looked beautiful without feeling overdone. She made lots of good suggestions without being pushy. I had such an incredible experience, so I ended up buying most of the products she recommended: Pro Longwear concealer, Pro Longwear liquid foundation, Mineralize Skinfinish Natural, Sheertone blush, Fluidline eye pencil, Pro Colour x 4 compact, 3 eyeshadows, Studio Sculpt Superblack Lash mascara, Pro Longwear lip pencil, Matte lipstick, Brush cleanser (received a set of makeup brushes for Christmas). Thanks Sofia, you rock! I will definitely come back here for more products soon. read more

I would give this location a zero if I could. I've been there about 5 times since it opened and I've found the customer service to be deplorable. Most recently, I went in to recycle some containers, I encountered Summer. I had been waiting for a couple of minutes and she came from the back and looked at me and looked at the woman who had JUST WALKED IN, looked at me again and ultimately opted to help the girl who had just walked in. So I asked her for her name. Then I saw Lindsey who was walking past me and I noticed there was a couple of ladies (who appeared to be mother and daughter) that just walked into the store. As Lindsey was walking past me I asked her if there was someone available to help me and she there would be in a couple of minutes and then proceeded to go and help the ladies that had just walked in! SNUBBED TWICE IN 1 VISIT! I was absolutely LIVID! I spoke with a supervisor named Christina who tried to apologize for that experience but slapping a Band-Aid on a gunshot wound has never worked to my knowledge so I asked to speak with the area manager or whomever that could really do something about this situation so she took my information. I received a call from the store manager Lahnie later that day and she genuinely seemed to be disappointed that this had happened. She advised that she had already spoken with the offenders and would again after she spoke to me. She offered me a free makeup session, which was very nice. Anyway, it really sucks because this store is like 4 miles away from my home. Before I was having to drive 19-27 miles away to the location in Carlsbad or Fashion Valley (respectively) so this location is much more convenient. Hopefully the customer service gets better. read more

MAC Cosmetics - Logo - Makeup Artists Near Me - Escondido, California

Please do not waste your time or money here just walk across the way into the Nordstrom mac counter they will treat you better and have actual makeup education. I was so excited for this to go into my mall and come to find out that everyone is rude and honestly cant even do their own makeup correctly. Just a tip if any of the MAC employees are reading this actually try to help people no matter who they are dont just stare at me when i walk in not saying hi or when i ask a question dont just give me some answer pulled out of your ass. like i said before DO NOT GO HERE. At the Nordstrom mac counter they are all nice and understanding of your cosmetic needs read more

I will never shop here again. I brought one thing back, color wasn't right at home. ONE DAY PAST THE 30 day return policy. All I wanted was a different color. She said no. Receipt and all! From now on.... All my money goes to Nordstroms. Which is where I have always gone to begin with. But the Mac store had just opened, thought I'd give it a try. NEVER AGAIN! read more

I was really happy that there is a MAC store close to home, but I was wrong. I'll keep going to FASHION VALLEY and PLAZA BONITA.

Very poor customer service. After patiently waiting my turn I finally get helped only to be told that the makeup I'm wearing is "way too light" (hence the reason I am here...?) and that my body is oddly too tan compared to my face.. Uh thanks? I feel like the effort for good customer service is there but far from where it needs to be. I hope they take the reviews to heart and work on creating good experiences for their customers. read more

Terrible customer service. Went in with an empty bottle of foundation wanting to replace it with the same. The salesperson was applying makeup on a customer and turned to me and asked "canI help you?" I told her I just needed a bottle of the same. She looked at it and said, "we don't carry it anymore, sorry." T hen turned around and kept on working. She never offered a different product or a suggestion, or even called out then salesgirl from the back to help. Nothing. Finally I asked, do you not sell foundation at all anymore? "Oh,yeah, if you want to wait until i'm done with her, I can help you. Sooooo.......since I didn't have 30 minutes to wait around for a bottle of makeup I went to the Clinique counter at Macy's and was immediatedly taken care of. And actually bought more that I initially planned on. Bye,bye MAC. read more

I booked a last minute appointment for my make up to get done for my engagement pictures. I was able to get in later in the day. Lindsey did my make-up. She is easy going, gave me suggestions and didn't pressure me into anything I didn't want. I'm an eyelash girl and use a specific brand. Lindsey asked if I wanted to get eyelashes I mentioned, I brought my own. She was so nice and said she would be happy to apply then for me. I've been to other stores who get uptight when I say I brought my own lashes but Lindsey's customer service was pleasant. I'll refer other to her. Thank you Lindsey, my make-up looked Gorgeous!! read more

Great service. Busy because of prom. But a sales accociate found the time to attend my wife. Well be back

OMG!!!! Javae one of the best Mac Artist I've come across. I had the chance to meet her last week and Omg she made feel extremely comfortable, answered every question I had and made me feel great about myself. Awesome vibe super positive person!!!! Also her work is so motivating and her personality over all is extremely contagious motivating!!!! Thank you so much Javae!!!! read more

This is the Best Mac store they are so kind and helpful to all there customers . I have gone here 3 times to get my full makeup done and they always do the most Fantastic job . If it wasn't for Sophia I would have been so lost . Thanks Sophia for making me look Faboulous read more

I must have good luck with this particular MAC store because my shopping experiences have always been good here. There were a few times when getting help took a while, but I'm not going to fault them for that. This location can get crazy busy, especially weekends. Overall, the employees are nice, helpful, and friendly. I hardly ever leave here empty-handed. I keep finding things I like. :D read more

Took my friend to get her makeup done for her birthday. Ross was amazing! He literally looked at our inspo photo for about 2 seconds and was able to do it exactly! We were super impressed. My friend even said beforehand that she was probably gonna need to warn him that she's sensitive around her eyes, but he did it so quickly and gently that she had no issues! Thank you for making her feel like a special birthday girl. We will definitely be coming back! read more

I would give this Mac No stars if I could. We came in on a Friday afternoon. The store was slow and we were greeted but no one was willing to help us. I feel like they treated me and my friend very rude as if we were not going to buy anything. In reality I had planned to buy multiple things just no one would give us the time of day. My favorite was the lady that worked there that spent 15 min. Ignoring us and talking with a friend. I don't think anyone will even read the post but if they do, your Mac store is in bad shape. read more

JAVAE IS FANTASTIC. I had a how-to session with her today, and she was so patient and kind. She showed me easy techniques and helped me pick products that are suitable for me/comfortable while also making me look beautiful. I'm glad I was in her hands. read more

I am a loyal customer to Mac. All I wear is Mac makeup so yesterday when I visited this new store at the escondido mall I was kind of disappointed. I walked in & no one asked me if I needed any help. I came in to purchase some eye shadow I had just run out of and I was clearly having trouble locating it in the store. I finally asked a clerk to help me & she went and grabbed the color I needed. Then she said let's go up front & pay. When I told her I wasn't done looking around, she took the eyeshadow from me and said she would hold onto it until I was prepared to check out. It made me feel very uncomfortable. I know that Mac needs to exercise lose prevention techniques but I just thought that was plain rude. I would never steal & she treated me as if I was going to take off running with that 16 dollar eyeshadow. Anyways, LOVE Mac brand just not this location! read more

The first words that come to my mind about my experience at Mac on Saturday was incredible. Right when I walked in Anna asked if I needed help. I told her my concerns I have with makeup and she took amazing care of me. She spent time with me to really show me the ropes on how to do my eyeshadow, face, and eyeliner the way I wanted to learn. Anna is such an amazing makeup artist, but her personality was awesome too. I left feeling so much more confident because of her and a new eyeshadow palette :). I will only go to Anna for my makeup needs. She is the best makeup artist I have seen at any makeup place. Thank you Anna, you are truly incredible. read more

I tried going here on multiple occasions since I was fully aware that they had just opened so customer service might not be up to par. But each time I went in, I dealt with some rude ass employees. I can't speak for all cause some of them are fairly attentive and great, but one lady, an older lady in particular, is just down right rude. I've been in retail for about 4 years, so I understand how chaotic everything is, but I don't have patience for someone as arrogant as she was . I asked for a certain shade to contour and without looking at my face recommended a shade that I hated and had to return. The ladies at Nordstroms, however, never fail to satisfy. read more

Unlike other reviews on here I had a friendly experience whilst shopping here. Once there I got asked by all the workers if I need help and I kindly declined, and they let me shop on my own. And when I did need help they helped very well. I had multiple questions about products and one (I can't remember her name) took time to answer the many questions lol. Although I only ended up buying one thing it was a nice experience and i'll definitely return! read more

Amazing customer service !! Was very pleased. Make sure to ask for Lindsey she's the best. Only one I trust and she made it such a comfortable experience. read more

I was a student in a MAC class held by Javae' on 6/25/17. She is an amazing artist and teacher! She showed techniques that were easy to follow and duplicate by novice artist. I'm looking forward to her next class! read more

Thank you Javae' for making me look like a movie star as I prepared to go to a formal event!! I felt like a million bucks! You did an excellent job, in an efficient time, and I still looked like myself. Hopefully, I'll get to work with you again. read more

I went with a few friends of mine and I was definitely not in need of anything. We were waiting for my friend to check out and were listening to Monique (cashier) talk to her customer. She was absolutely a doll and extremely sweet. She was recommending the trial sized cleanse off oil. Let's just say I ended up purchasing one even though I just purchased my favorite makeup remover from Mary Kay two days ago. She was so knowledge and assured I'd love my purchase. If for any reason I was unhappy I'd be able to return or exchange. I just wanted to take a minute and say thank you for your awesome customer service. They're very lucky to have you as a employee!! read more

I really had a good experience at the Mac store today! The store was busy however I was greeted right away and told that they would be with me soon. Summer was the woman who ended up helping me she was very helpful! I was only going to buy a mascara but since Summer was so helpful I purchased a few more things I'm so glad I did because I love the stuff that I bought. It was nice to have a good experience because I haven't before. When someone goes to purchase some cosmetics it is very important that they leave happy because it's partially about the experience of buying the product that stays with you even when you go home. read more

I was not greeted right away, which is totally cool...I know some people obsess over that initial greet (and I understand that). What I find most important is that, once I had a question or needed help, someone was immediately there to help me! The employee I got help from, and the new manager herself (who was at the register), were super friendly and helpful to me and made great suggestions themselves. Thank you, lovely MAC employees for taking care of me! Will be back again :) read more

These girls are so helpful. Javae Sanchez helped me this women is amazing very helpful and not pushy at all. The place was busy but she kept coming back to me making sure I did not have questions or needed anything. I left happy and excited to tryout my new makeup. So if you ever go make sure to ask for Javae she knows her stuff read more

I had an appointment with Sophia for a full face makeup application. She went above & beyond. Literally, could not believe she defined features that would normally not standout on my face. Definitely recommend her!!! She made me feel very comfortable. This was my first time doing this & I would definitely go back. read more