My favorite store in North County! Thank you Jailene for the recommendations! Super knowledgeable and friendly staff! Will come back to book the party sessions Lush now offers! Also cucumber eye pads are a must buy! read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Escondido, California

This is by far my all time favorite beauty store!!! I forgot about the charcoal bar, it's the best for oily skin!!! If you or someone has issues with oily skin, it's a game changer! I would recommend using it morning and night for bad breakouts. My friend got me a cute gift set that was wrapped in a silk scarf! It's a super cute idea. I haven't gotten a chance to try the glory conditioner, it's thick as hell and can't wait! I might try it with my braids. The fuel power I haven't tried either. For X-mas I got a cute bath bomb that stills smells like the day I got it. I'm saving it lol. Then got some matching shower gel. I truly love this place. It seems like the one in Fashion Valley is more expensive. It's also the biggest one in North County. They have the best face mask too, you literally have to keep them in the fridge or they will go bad. I don't try those any more bc of the charcoal bar. I have yet to try some of their makeup and they're super nice about getting a sample of things too. They have some of the best conditioners ever. They need to have Lush outside the mall too, maybe they do, who knows. Thank you guys for being so amazing! Please don't ever go away and if so, I will need a lifetime supply of the charcoal bar please! read more

Lush Handmade Cosmetics - This super milk is the best smelling conditioner and works good for my low porosity hair. - Cosmetics & Beauty Supply Near Me - Escondido, California

Before I get into my review, I want to give a HUGE SHOUTOUT to Cat for her impeccable vibes, phenomenal customer service, and for simply being such a kind, caring, and passionate human. I already LOVE Lush because of what the company stands for, but after today's experience, I am head-over-heels IN LOVE!! I'd popped in with the intention of quickly grabbing a restock of my favorite products and being on my merry way. What I thought would be a quick in and out moment ended up being an incredibly wholesome experience!! Cat introduced me to some new products and went above and beyond, explaining the benefits all while treating me to samples of the products. She first showed me the "After" massage bar, insighting me on its anti-inflammatory properties, all the while massaging it into my arm. She mentioned how it has witch hazel, magnesium, and arnica which can help support the relief of menstrual cramps. HOW COOL!! I loved the smell and feel of it and it was a truly a sensational experience trying it on! Next up, we tried the skin soothing porridge on my other arm, after I'd mentioned I had a months-old eczema patch that I'd been wanting to find relief for. The cooling sensation was SO DELIGHTFUL and so rehydrating!! This was an absolute must-buy for me and I can't WAIT to incorporate it into my daily skincare routine. I also loved the facial massage with the sleepy face cleansing balm. I could've fallen asleep because of how comfortable I was! I enjoyed the aroma and was spoiled by Cat, as she massaged a sample of it into my sleepy face. The cherry on top was that I received a sample of it to try at home, which was SO SWEET!! I learned SO MUCH from today's visit and truly felt like I was spoiled by Cat with her incredible LUSH alchemy, her wealth of knowledge about products, and her willingness to treat me to an experience!! Thank you so much for making my day and for being such a spectacular human being!!! LIFELONG CUSTOMER!!! read more

Lush is my absolute FAVORITE store and Jailene in particular is so wonderful! She knows me by name and is always so sweet and helpful! She always goes above and beyond to make my experience special. Emilio and Imane are also so kind and everyone is super knowledgeable about the products. I am always so excited not only to see all of the new products that lush comes out with, but also to say hi to the fantastic employees of this Lush store As a lush superfan, I have been to many Lush stores and this Lush is by far my favorite - not because of the size or selection (as it is a pretty small store), but because of wonderful people working there! I'll be back soon! read more

Lush Handmade Cosmetics - My haul from my last visit - Cosmetics & Beauty Supply Near Me - Escondido, California

Emilio was amazing ! Customer service was out of this world. The store was clean and he was very knowledgeable about the products. Super helpful on finding a product that fit my needs. read more

Emilio was an amazing help in picking out some bubble bath bombs. I had fun looking at all their lovely smelling products and eye catching displays. I love the customer service and the lush products. read more

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I have been here several times for various gifts and this Lush does not disappoint. All of their employees are so friendly and helpful in selecting the perfect gift for all of our friends. Huge perk their products also smell and make you feel amazing! read more

I want to give a big shoutout to Giselle C. and Imane O. for their amazing customer service during my recent visit to LUSH! I stopped by during my birthday month to check out the latest products, and they told me all about the Build-Your-Own Bath Bomb experience, which sounds like such a fun idea to do with family and friends. I can't wait to book it soon! In the meantime, I went home with a few seasonal goodies to enjoy for the rest of the month. I've always loved LUSH and what the brand stands for--ethical, vibrant, and full of heart. Looking forward to my next visit already! read more

I stopped by the Lush store in the Escondido mall and had such a lovely experience! I came in with a few questions, and not only was the store filled with the most incredible scents, but everything looked so fresh, colorful, and inviting. The products felt creamy, scrubby, melty, and just downright delicious--in the most luxurious way. I wanted to touch and smell everything! Jailene was super sweet and helpful without being pushy. She gave me great recommendations, answered all my questions, and made me feel really welcome. You could tell she genuinely loves the products, which made me even more excited to try them. I ended up leaving with way more than I planned, but absolutely no regrets--everything I've tried so far feels like a spa day at home. This store just has such a great vibe, and I'm already looking forward to my next trip back! read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Escondido, California

We hosted my daughter's 13th birthday party here and the girls had an absolute blast! The staff handled everything and were so attentive to my daughter and her friends. The girls even received goody bags to take home, which was such a nice touch. It was the perfect amount of time, very well organized and affordable for everything included. Highly recommend for a fun and stress free birthday party! read more

My first time ever purchasing anything here & Gizelle was the sweet angel worker that has helped me out. I picked super milk because of the viral tiktok of this scent and she was helpful and showed me how to use it to make it last longer for my hair. Super milk has a vanilla, lemony, fresh clean scent I really liked. She was super sweet and allowed me to walk around the store to try different scents, she was super knowledgeable about the products and referred me to some "clean/linen" scents - She even sent me home with a couple free sample soap & a sugar scrub which I'll come back for! Will be going back to this location just solely for the service! Thank you gizelle!! read more

Lush Handmade Cosmetics - Super milk hair primer & some free sample goodies :) - Cosmetics & Beauty Supply Near Me - Escondido, California

Giselle and Kelsey were so sweet. It was my mom's first time in there and they were very helpful. They let them try so many samples and gave us amazing recommendations. They were very informative. Every time we come into this lush location we are met with great service. read more

It's been a while since I've been at a LUSH store. There used to be a shop located in Waikiki International Market area that I would frequent but they closed down. I had to pick up a new jar of "Revive" hair lotion. This particular location is a very small shop compared to others I have been to. They still had what I needed and I ended up getting other items for my hair and skin. Jiselle took care of me and was very kind and helpful. read more

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The very first Lush I ever went into all of those years ago! I've been hooked ever since. I don't think this location has never not been busy. It's a pretty small store compared to other locations but they always seem to have everything in stock that I need. They always have fun seasonal items too! I absolutely love it and the staff is so helpful, friendly, and kind. Love the products, company, and people! read more

Walking in mall and remembered I never received a lush order. Walked into Lush and their employee Kelsey solved the mystery (issue with the third party delivery system BTW). Anyway - Kelsey had them send me a full refund and I was able to get everything I ordered online right then and there! Staff was very kind, responsive and Kelsey was amazing!! read more

Imani helped me find the face cleanser I was looking for, I was initially overwhelmed because it was very busy but she was so amazing. She made me feel so comfortable and her knowledge on the products was TOP TIER. She also made it a point to connect with me about my day and any other needs I had. I would come back just for her she was amazing and sent me home with samples after I told her it was a self care day for me. 10000/10 experience thank you girl read more

Love LUSH the workers here are just outstanding, super kind and helpful. The manager on was also very sweet

Downgrade...UGLY looking soaps this season make Lush irrelevant for gift giving. When Lush boasts that they sell "Handmade" products they failed to mention that their soaps were apparently handmade by kindergarteners. These sloppy soaps not only looked terrible they were all cracked like old play-doh. Wait, maybe they're selling play-doh art now. See pictures and judge for yourself. - Place is always empty unless it's Christmas time. - Christmas time is a nightmare. It's not the fact that they limit people inside, it's a very small shop, it's the fact they have more employees working inside than actual customers. There were like 8 employees and none of them were very helpful. - Speaking of employees, only the bouncer guarding the store entrance was friendly. - Hippo shaped bath bombs? Yeah that's going to go over well. - Anti-government corporate sticker on their window. - This place used to offer hand cut (on the spot) speciality soaps for you. This assured that the expensive soaps you purchased haven't been fondled and sniffed by thousands of other people. The block and sliced soaps they now sell are very limited and look cheaply made, thinner too. - Bathbombs might still be an option. read more

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Had never walked into a Lush before but the atmosphere was great and the employees were super nice. The one who approached me, Tessa, was very accomodating and friendly, giving me a chance to set down a box I was holding from a previous store visit and asking if I was looking for anything specifically. I picked up one of the pamphlets they handed out for things they were fighting for, and she explained perfectly what the company did to help people in need. It was inspiring, and I'm glad I got some information out of it. I ended up getting a little lotion, they asked if I needed help and I think I came out the end with exactly what I wanted. Would recommend to people wanting to buy bathing products but unsure how to sustainably do it. Thank you Tessa, you made my day in these dark times. read more

I cannot say enough wonderful things about Cat and the Lush store! The BEST customer service I have ever had! Cat was hands down so incredible! My daughter and I went in and Cat went above and beyond for my daughter and myself. She showed my daughter all the different kinds of soaps, let her test them all and showed her bath bombs that she got to play with. We were in there for well over an hour and my daughter had the BEST time! She was smiling ear to ear! We learned so much about all the soaps, how they are made and how they use natural ingredients. We can't wait to have her birthday party there! Thank you Cat for making our day extra special! read more

Great products and love the smells of each bath bomb and soaps. The staff is always friendly and helpful to.

Bad product, bad company don't waist your money Very bad customer service too. If I could, I would've given 0 star review. read more

Came in to buy Birthday gifts for my friend who LOVES LUSH. I was immediately and cheerfully greeted by Cat. She was SO helpful !! You can see that she is EXTREMELY passionate and knowledgeable about LUSH products. The gals seem to work as a great team to make sure that all customers have a positive shopping experience. read more

I've been going through a hard time and went in yesterday for fun... Immediately the girls in there made my whole week.... Imane and Cat greeted me! Imane gave me an in-store treatment! She pampered and spoiled me while Giselle (sorry girl you didn't tell me how to spell your name I hope I didn't spell it wrong) and Cat chatted between guests! Imane surprised me with products I had never seen before and even packed up some samples when it was over!! I didn't even ask to be given the queen treatment but I left feelings so luxurious. I felt so lucky walking out of Lush yesterday! I haven't been into a store in years but will be rushing into this one every chance I can get. Thank you so much ladies for treated me the way you did. I'd been having a rough time and this completely gave me the motivation I needed to push through the month Highly recommend making a stop into this Lush and say hello to the lovely ladies here any time you get a chance !! read more

I took the kids I nanny to get a gift for their mom's birthday and did not have the best experience. One employee who helped me was very kind and helped me with my purchases. The lady with the blue hair was extremely rude to me and my friends. She seemed irritated when we asked for like 2 samples. We all made purchases so what is the harm giving us two samples, it's not coming out of her paycheck. She even whispered to the employee that was checking me out to not give us another sample. Very unsatisfied with her service. read more

Kelsey was so attentive and very helpful as soon as we walked in! She made our first visit as door dashers quick and easy. Thank you Kelsey! You deserve more than a good review and five stars! read more

I stopped in this morning with my two kids and was so impressed with how friendly the employee was. I would have assumed they wouldn't want kids in there because..well... kids destroy everything... but she was so incredibly kind and interactive with my kids. I will be coming back for future gift purchases! read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Escondido, California

I am a die hard lush fan. Their bubble bars are amazing and I love their hair care. But last Friday I was having a horrible day. I stopped in for a pick me up/self care item and was ready to be in and out. That's when Bee popped over to check on me. She took the time to help me figure out what face mask would be best for my skin, had amazing recommendations and listened to me talk about my day. She was caring and overall just an amazing person. I have loved every lush item I've ever purchased but Bee and her team made me feel seen and heard. I just want to thank her from the bottom of my heart and recommend this lush for your self care needs read more

Such wonderful customer setvice at this location! I was late to a birthday party and the employee quickly helped me pick out a gift, wrapped it for me and i was out of there in a minutes! The wrapping was so beautiful and kindness just radiated out of that store. I will definitely go out of my way to use this location for many more gifts in the future. read more

It's not hard to fall in love with Lush! This place has lots of smell good stuff for just about any need. AND it is natural...not like that over the top, over perfumed, over dyed competitor in the mall (you can probably figure out the business I'm talking about). Each time I visit the store I like to try something different. I first picked up gold dusted bath bombs for an anniversary trip, (when I type bombs is the NSA following my Yelp reviews)? These bath bombs are colorful and amazing and great for anytime! My favorite products to date have been the sugar lip scrubs and the toothy tabs - great for on the go, soft lips and fresh breath! On my recent visit, I was seeking a new sense of freshness...via deodorant powder. I'm not a big fan of big brand deodorants, I wanted something more natural that does the trick and smells good too. Today, I picked up the "Guv'ner". This is some serious stuff...made of absorbent charcoal! I've been using it for a week and it's really effective and if you wear a perfume, it will not over power it! Since I love the smell of vanilla, I picked up "Vanilla Puff" a dusting powder that you can wear instead of a perfume if you wish. There is always a helpful crew, something new and some lovely pre-packaged boxes and fabric wraps for gift giving! These are some reasons to love Lush Handmade! read more

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Extremely overpriced. This location had much better customer service than the San Diego store. But $ 9 bath bombs and $13 teeny tiny soap bars, that's just too much and it's not THAT great! Girl working was helpful and very enthusiastic about their products. You can sample stuff and they have a sink where you can wash your hands. read more

V and Kelsey: Thank you so much for Always knowing about my skin care needs! You are absolutely Amazing! I love this location because of the efficient staff and the personal attention i receive. They both remember you and know you by name. I can't rave enough about their above and beyond outstanding customer service. I love the samples they send you home with, their willingness to try something in store, and also their own personal recommendations. You've never steered me wrong! You've went out of your way for me and I am a lifetime customer because of you both! A podiatrist couldn't fix me but your foot boot did. Thank you is not near enough to say! Keep up the amazing job and I look forward to seeing you both again soon! read more

I have always love lush and their cruelty free ways, they are probably the most ethical big brand that I know of and still mange to make good products. read more

Molly made my grandmother's day today with her wonderful customer service! My grandma is visiting from Taiwan for a few weeks and wanted to buy a gift for a soap-making friend back home. We stopped by Lush because I've always had a great experience in their stores, whether it be browsing or shopping for their fresh, handmade variety of products. My grandma settled on purchasing a variety of soaps, which are prominently displayed in their colorful glory in one of the store windows. Molly assisted us with helpful suggestions, explanations of each soap's ingredients and creative process, and provided us with both attentive service and time to think. When my grandma made her selections, Molly hand-cut the soap pieces and was so very patient and kind when my grandma requested different cross-sections or sizes of each type. She is responsible for the absolutely beautiful and neatly assembled gift-set of 10 soaps we purchased! My grandma told me she felt like a total V.I.P today. In all, we had another fantastic time at Lush and will for sure be returning soon to this store, thanks to Molly! read more

Lush Handmade Cosmetics - Lush's beautifully colorful (and delicious-looking, oops) assortment of bar soaps displayed in their window. - Cosmetics & Beauty Supply Near Me - Escondido, California

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Love this store! Came in to check out their Halloween merch and left with a glow in the dark ghost bar soap and some other things. Rose jam is usually my favorite and what I always get, but it is fun to check out the other scents and different products. Just wish I had a bath tub so I could indulge in their bath bombs. The staff here is always friendly. Victoria in particular is always helpful and kind. read more

just left lush, bee and sydney helped my roommates and i. they were beyond sweet and helpful! they got us on track with our skin care, hair care and more! they were so friendly and showed us demos and helped us pick what would work best for our particular needs. 1000000000000000/10 recommend stopping by when these loving ladies are working!! wish i could put more stars!! read more

Lush Handmade Cosmetics - my purchase - Cosmetics & Beauty Supply Near Me - Escondido, California

If I could give my customer experience tonight at this Lush location a zero star rating, I would. As a longtime customer, I was shocked when my daughter requested a sample and she was refused because she had 'tried the product before'. The female employee asked her the question and took her aside for 5 minutes grilling her about her skincare needs, then refused to give her a sample of a $10 product. I placed the items that I had for purchase down and immediately walked out. There is an exceptional employee there, if I see him in the store I will re-post with his name. If he isn't there, I will avoid the 'hard sell' tactics and not set foot in the store. read more

I went today and got a face mask and bath bomb, little pricey but you pay for what you want and quality is not a question in their product. Chelsey helped me out and she was SO NICE. I wish i had customer service as her! read more

I came her ready to spend my life savings between teacher appreciation week and mother's day but walked away totally empty handed. I had a list of things I wanted ( rainbow soap, scrubee, cute bubble bars and bath bombs) and they had NONE of that! Super small store, but very empty as well. I thought maybe they were closing that location? I hope it changes cause it is still the closest location and this is the kind of product that I like to shop in person for. read more

This store sometimes has a lot of customers, and sometimes only a couple. Customer service is seriously lacking towards me though. Every time I try to shop, nobody ever greets me or asks if I need help. I expect at least a "hey, I'll be right with ya after I help them ok?" or something. Here, I'll start a tally of how many visits I've been ignored: ||| I understand communication is a two-way street. If an employee ever actually looked up at me to make eye contact, I'd happily say 'hi' first. This shop is small; one time I navigated around an employee grabbing something to show another customer, and she HAD to notice me hovering. On my most recent visit, I was curious about the pretty bath bombs, but never got to ask my questions. After browsing the store, I can say that finding recipes online for natural soaps, face masks, bath salts etc. instead of coming here is actually easy. P.S.- Maybe it's just me. I work in customer service and I acknowledge everyone who comes in. If I'm helping someone already, I ask newcomers to hang on. I get positive feedback being this way. Pros: - ingredients - artsy pieces - packaging Cons: - see above read more