I was desperate for a beauty fix, it had been a while...enter Sephora my old friend. I'm a true…read moreveteran of the beauty industry having worked as an account executive for several large beauty companies -several who in fact serviced Sephora on the East Coast, for over 27 years, that the service isn't what it used to be... in fact, I noticed how funny it was that as a now much older woman, who entered the store sans makeup to grab a few items before a vacation, that I was mostly ignored by the staff who was far too busy chatting and hanging about the wrap stand area to give me a passing glance. Many testers were missing, and some stock was noticeably sold out. I did really like some of the new products that have been added to the line up, and it's what I do expect from Sephora. A few old tried and true products were absent, but trends do change... I'd really recommend stopping into the store if you haven't been there for a while. It's got a great selection, is brighter than ever, and walking the aisles makes me smile. As a pro artist, who enters with zero on my face, you may find it amusing that I left the store with a full face that I happily applied myself, while wearing a new fragrance! Did they get the sale??? NOPE but I'm VIB ROUGE, I went home and purchased it online because no one could be bothered with me

Sephora is consistent for the product lines and selection, but they are frequently out of the…read morepopular shades in some lines. They seem to be commission based as you are approached by every staff member as you walk by, and when you check out, you are asked who assisted you. While I appreciate the eager assistance, it seems like most of the time when it is really needed, many staff members are having personal conversations or connecting with friends who have come in to shop. The rewards program is nice, and there is a birthday bonus if you go in during your birthday month (though sometimes you have to remind the staff). While they are at the mercy of the building they lease, on more than one occasion, the air conditioner has been broken and they have fans placed in many different places. A good place to get items that are competitively priced, just a little overwhelming with the crowds and staff sometimes. I get uncomfortable turning down assistance every 2-3 minutes.

Bath and Body works will always be a staple place to come has some of the best lotions, soaps,…read moresprays, and scents. Today, I went in not looking for anything in particular and was instantly greeted by a warm face and a kind greeting of a store manager asking if I needed any help during my visit. I walked around smelling different creams and sprays and eventually chose some concentrated room sprays for my car and home. I purchased raspberry vanilla and strawberry melon sprays and they smelled lovely and are gonna be perfect for my home. I enjoyed walking around smelling all the other candles and merchandise they had. I cannot wait to try their other scents and their laundry detergent line in the future. ****This store location was also the one on Seigen lane, but there was no address for that location.

Placed a order through the mail and it was due to arrive in a few days but it was in another state…read moreso then they told me I'd have to wait an additional three or four MORE days after that for it to arrive, so that's like over a week for just travel time?

It's been over 9 years since I reviewed this location---this location has survived the pandemic as…read morewell as the general unpopularity of Malls and is still one of the Mall of Louisiana anchors---while I feel certain it has made subtle changes over the years, it still seems to me to be the same reliable JCPenney store as it pertains to product, customer service, cleanliness and desirability to shop---this means not all is perfect however considering the fate of some of its competitors, I guess it's 5 stars now.

Attempted to return a new top to Flowood MS JCPenney. Had bill showing purchase. Employee could…read morenot look up without an invoice (don't get one with on line purchase) or an order number (not shown on bill). I asked employee for internet access so I could accesss my account. She did not know how to grant access. Another employee tried to look up acct using my phone number. Could not find me. I ordered top on line, picked it up in Flowood. Never in 17 years did i encounter such problems at JCPENNEY in Covington, LA. Would walk in, sales associate eould ask for phone number and there was the information needed. Return or exchange completed in a couple of minutes. Don't expect Flowood Penneys will remain in business long with this type of customer service. They already have reduced business hours with only one register open to handle returns. Tried calling store, only number given was for Salon and Jewelry. Tried both extensions, no answer. When I passed jewelry counter 2 employees were having a friendly chat.

Someone put a leash on me because I am out of control! Lush is by far my favorite cosmetic company…read morefor a plethora of reasons. They are cruelty free, never test on animals, committed to using all natural ingredients and their products just plain rock. They all smell wonderful and work beautifully. I probably should not let this out but every year on Boxing Day Lush starts it's one and only sale of the year, where they put all Christmas items including those huge gifts with like 50 different products in a very cute reusable hat boxes for buy one, get one free. Yeah. What isn't BOGO is half off. Needless to say, I and all the other Lush junkies in the world go a wee bit cray at this time of year. I'd like to use this opportunity to let you know about all the awesome products I like to get and how to keep them fresh until you need to use them. Soaps My favorite of the Lush line, I buy a lot of their soaps. My absolute favorite is Karma, but really I love them all. Their soap, if you notice, does have an expiration date (fresh, organic ingredients tend to). Here's what I suggest. Use a knife to slice of a piece of your soap large enough to use for a week or so. Wrap the remainder in the wrapping it came in or but it in a zip lock bag and put it in the freezer. There it will remain fresh and ready to go for when you need a new slice. Just make sure your friends and family don't mistake it for a yummy smelling popsicle, because although they could eat it doesn't mean they should. :) Bath Bombs Just store these in a cool dry place like a medicine cabinet until you're ready to use them. These are awesome for a fizzy, colorful and sweetly scented bath. Bubble Bars Love these as well for a colorful bubble bath that smells so good. Bubble bars are usually good for two or even three baths. Just break off a chunk of one and store the rest in it's original package in the medicine cabinet next to those bath bombs. Body Powder These come in a bottle that isn't the sprinkle kind. Just be careful to put a little in your hands and then apply it where you'd like it so you don't over do it. Solid Shampoo Bars and Scrubs Lush sells tins just for storing these treats. Get a few! Or find something similar to do so. This will keep it safe and dry in between uses and not melt away down the drain. That would be a travesty. Padlock This is not a Lush product but I suggest investing in one. Just the other day my daughter told me she used to sneak in my bathroom and use a certain facial scrub (Ocean Salt) while I wasn't around. =) I get it though. Just know that if you're hoarding a bunch of Lush swag, you're putting yourself at risk for creating another Lush addict who will fight you at the sale to get that last bath bomb. Just saying.

If your only goal is to shop at Lush and you're not familiar with this mall, I recommend parking at…read morethe Sears lot and taking the escalator in the store down. Once you're out of the Sears in the main mall, turn right and you'll be right where your addiction leads you. The store is now open for in store purchases again but I still really enjoy the convenience of shopping from home and in store pick up. Even with only seeing me in a mask, I'm apparently recognizable given my regular hauls since reopening in general. With Covid, I have really struggled to entertain myself at home. Enter Lush bath bombs, bath oils, shower bombs, body conditioners, shower jellies and scrubs. My wallet is a little lighter but I smell amazing and my skin is so crazy hydrated! If you've never stopped in, take my story as a cautionary tale of Lush addiction. But if you do, you're definitely taking huge steps towards self care. Side note: I've visited other stores during this pandemic and they have offered personalized samples. I'm looking forward to this store bouncing back to doing this again. Some of the samples I receive are just such a waste on me.

Deplorable customer service, overpriced items and no return policy to speak of. You have to fill…read moreout some sort of "claim form" and they "let you know" if you can exchange or return at a later date. They are all smiles when they are trying to sell you their magic beans, but when you try to return, they are nasty and rude. I was going to go buy their perfume, but after what they did to my daughter, i will never buy a thing from them. With that awful customer service on such high priced items, I can't see how you would stay in business long.

Sutra Cosmetics=Crooks! LIARS! WITH A NO REFUND POLICY! Who doesn't give refunds? A store that is…read moreselling fake skincare products, (and overpriced hair straighteners) that's who. This store does not have "no refunds" posted anywhere in the store. They told me that they don't have to post it. If so I would never purchased anything. Do yourself and favor and read the reviews on foreverflawless.com. The reviews are so bad that you have to read a "company response" before you can see the actual review. The reviews are the worst of have ever read. When I realized that I was sold snake oil, I decided to return to the store and demand and refund. I drove to that store THREE times before I was given a refund. Each time I was told multiple lies and excuses for me to leave. I called mall management, they know what's going on and they don't care. I called my credit card company, they started a fraud investigation. I called the store raising hell and was told to come in tomorrow for a refund. It only took a seconds for them to refund my money. It was a miracle, the computers were working all of a sudden, and the guy who told me that he wasn't the manager must have gotten a promotion. Because he was suddenly the manager that day. The worst part was when I was leaving the manager told me that my refund was not a lot of money to them. Really? Then why did it take 7 days to give it? DON'T GIVE UP. DON'T BELIEVE THEIR LIES. GET YOUR REFUND! Check out foreverflawlessexposed.com too. Good luck. *Shame on the Mall of Louisiana for allowing this to happen.

Highly do not recommend going to this Sephora. We had been traveling and had already driven 30…read morehours and went in to get some concealer for my nanny. There was an elderly lady and a younger African American woman working. As we were looking around the store the elderly lady asked if we needed help and we told her that we were shopping around for some concealer. She then mentioned that she had one and "every time I show it to people they buy it". It was the it cosmetics concealer. M y nanny looked to me and asked my professional opinion. I then told my nanny that I personally did not like that concealer however she should still try it out because everyone is different. At this moment the elderly lady turned into a COMPLETE bitch and said "well for the record you're the only person to ever say that" and rolled herr eyes at me. NEVER was I rude to her and did not deserve this treatment. My nanny was still going to try on the concealer so I excused myself and was looking around the store. After I noticed that the nanny had the concealer on I went to look at it and it was horrible! She asked my opinion and I simply told her that I felt like there were better options. The elderly lady then said that I was not a professional so I didn't know how to properly judge it and that everyone is different so I needed to let her decide for herself. I never was not letting anyone decide what they wanted. However the African American woman was very professional and nice! I definitely feel like the elderly woman needs to be addressed on how she speaks with people. I only gave this one star because of the African American woman being nice.

The dillard's department at the mall is fucking bullshit. We had a rude lady come up to us and told…read moreus we couldn't be in a dressing room because it was not on HER SIDE. Which was ridiculous because she said one word to us but our friend was on a whole different side so we went with our friend. She wanted business but we told her we didn't need her and wouldn't leave us alone, and our friend had another lady helping her. They were too pricey and if they want service from me mark down the fucking prices.

Appalling customer service. Just try and find someone to help you! I was there with my blind mother…read moretoday and the first person on the floor we found was a mean Russian lady who wouldn't do anything more than point towards the area of the store we were looking for. A nice woman from another department walked us to where we needed to be later, but still. This is not high end department store service.

I have been a fan of Clinique, since I was in high school. Now, I use them mostly for make-up, but…read moreI do remember the days when Clinique "Happy" was my perfume of choice. I have always received excellent customer service here and they are always super helpful. Their make-up is my fave. Recently, I bought my primer, foundation and mascara from here and it's all very high-quality products. I especially love the mascara... oh my word, I don't even need a stinkin' lash curler anymore! I even got a free gift with my purchase. So, I was a happy camper and love my products. Also, I am now in their system, so when I come back, they'll know exactly what products I bought. BTW - I love the lab coats.

Was in desperate need for a hair trim and so glad I came in! I called and scheduled and asked for a…read moreLevel 1 stylist, and they gave me Sydney, who is absolutely amazing. Because they are closed after I get off of work, I decided to take the 8AM Saturday slot. It was so busy this morning! But, I got my hair washed, blown out, and trimmed all within 45 minutes. Sydney knew exactly what I wanted with my hair and was very friendly. I will totally be using her again! In total, it was $60, which for a trim I think is a little high, but that's the normal price these days.

Beautiful salon with numerous talented stylists who offer amazing results in a peaceful and…read morepleasant environment Great products available and a lovely boutique next door