I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

I spoke with the Eagle Pro office on a Wednesday regarding my failing home HVAC system. The staff…read moreresponded quickly by scheduling a technician to meet with me the next day (Thursday). The technician thoroughly evaluated my situation and discussed reasonable next steps. On the following Monday, a professional team from Eagle Pro arrived and within a few hours had carefully installed a new HVAC as well as cleaned and repaired the current ducts. And, now all is well!

Just updating my previous review, when the Techs were out at our house playing "Good cop Bad cop"…read morewith me, one of the Techs asked my wife what we were expecting to pay for the system, found this to be an odd question to ask the customer. When my wife replied, the Tech laughed at her. I should have kicked them out of the house right then and there. After 2 hours of the 2 techs poking around my system and them putting me on the phone with a sales rep, they refused to give me a quote until my wife was present, she was working at the time. Again I found this odd, my wife and I had decided by that point that even if they came in as the lowest bidder we were not using them. I still have not received any pricing from them, and we went with a local "Mom and Pop" company and got the system for the price Eagle Pros tech laughed at us about. I don't know who trains these guys to deal with customers, but they definitely need additional training. Wish I could give a "Zero" star.

Excellent service , showed up when they said they would . Worked all day with no break to get my…read moreunit changed out before the weather got worse . Could not ask for better services . Very professional , cleaned up after themselves , absolutely recommend Air Serve of Greater Florence , Al for your HVAC needs .

I'm very happy with the professional service provided! He showed me exactly what was wrong and…read moreexactly how much Freon he replaced . Thank you Aire Serv

I bought the house with their sticker still on the original AC unit--nearly 30 years old. As it…read moreturns out, they know the system intimately and have essentially rebuilt it piece by piece over the years. Both times I've called, they came promptly. I probably should replace the unit, but it's still running. Each visit was handled by capable, reliable, older technicians who clearly know their trade.

Very professional staff, they are knowledgeable of the service that they provide. Thank you for…read moreyour service over the years.

I came home to a HOT house after spending the day with my sister at rehab. After checking the…read moreinternet, I called A O'K. It was after 5:00 on a Friday afternoon and the lady that answered my call was bright, cheerful, and very understanding. She had an extremely knowledgeable and efficient individual at my door within an hour! I highly recommend A O'K to everyone needing superior and reasonable priced service.

This Heating and Cooling company is top notch. I had an emergency during mothers day weekend and…read morehome was so hot we couldn't even enjoy the day. I posted on Facebook and tech was there within 30 mins and had our home cooling with 45. Price and service was outstanding and will be sending them more business. Highly Recommended. A++ Service and Pricing was outstanding. Overall experience was well and beyond expected.

I don't enjoy leaving negative reviews but I would not recommend JC Hamm & Sons due to the recent…read moreexperience I had. Based on a previous good experience we had with a tech who no longer works for them, I called about an error message on our Honeywell thermostat, then waited around half the day for someone to show up with no estimate on arrival beyond "he will call when he's on his way." Not ideal, but it is what it is. When he eventually arrived, I showed him what I already knew, and he explained he was not familiar with the thermostat technology and admitted he didn't know what the error meant or how to remedy it. Nor did any of his fellow employees he called to consult, whom I overhead saying they "don't work on those." In the end he had the audacity to charge me a $95 service fee for simply showing up for a half hour and resolving nothing, and that's the part that disappointed me. The respectable thing to do would have been to admit the job was outside their scope and simply write it off. This left a poor impression and I will avoid doing business with them again.

My service was very poorly based but hopefully in the future my air conditioner will be able to…read morework without breaking down. I agree with Brycen T very much because I had the sock meal and it was awful this time this jacks does not deserve the jacks name.

I would recommend never using this company. We used them for services for years over the past 15…read moreyears. Twice they needed to repair our damaged bathroom, after they serviced our unit. TWICE. We took a pause from using them and ultimately decided to use them again. After several services, our compressor went out. Fuller handled the diagnostics, took pictures, etc. They performed ALL of the necessary documentation because they quoted us the cost to replace our unit. We decided to go with another company for a new unit. They REFUSE to provide us with the diagnostic paperwork and pictures. Deanna at Fuller is not pleasant and cited, they discarded that paperwork since we decided to go with another company. This is beyond pathetic business practices. Her response was immature and lacking professional decorum. Now to report them to BBB.

I called Fuller to come out and do a spring checkup on my AC unit because it was obvious to me that…read moreit was in need of some Freon for the first time. Fuller sent out a technician within a couple of hours which I appreciated. I knew what the problem was and discussed it with the Technician along with the history of my AC unit's yearly services in the past. Technician did a through job of cleaning and servicing the unit with Freon and replaced the capacitor. His work was satisfactory, BUT Fuller charged me with a total bill of $789.00. WOW !!! Pricing was a rip off. A capacitor only costs around $10 to $15 and they charged me $237.49. Even with his small labor to replace it should not have totaled that amount. The 1lb. of Freon with labor cost $477.00. !!! So I ended up with a total of close to $800.00. Beware. My advice to others who may read this review is the do as I did to explain the problem and how you have kept up previous maintenance and THEN ASK THE TECHNICIAN for a ESTIMATE of what you are looking at in cost before he does any services. Good luck. K. E.D.

Synergy installed our spray foam when we built our house 5 years ago. Our home is very comfortable,…read moreand our utility bills are very reasonable. Synergy has supported us throughout any of our system maintenance. They have come out to our house to help evaluate system performance. The president of the company even came out and went throughout my entire house to ensure that things were operating properly. He went through the attic and crawlspace. He made some recommendations, and he helped me better understand how things work. I was very impressed that he took such a vested interest in making sure I was comfortable with everything. I am very pleased with the spray foam, and I am even more pleased with the continued support from the company. I highly recommend Synergy of Decatur, AL.

From the owner: Residential and Commercial Insulation, Encapsulated Crawl Spaces. read more

Absolutely would never do business with these people again. Had new unit installed two years ago…read moreand have tried to get them to come look at it twice. It has been out for over a week and they keep saying he will be out today or tomorrow. 12 days and "he" hasn't called or shown up. No air in over 12 days.

After having installed 2 units and several service calls later, I find out that both units are off…read moreof the same electrical load which has overloaded and caused the breaker to flip off every summer when very hot. I am furious to learn that it was not only incorrectly installed but that I was paying for service calls to fix something that was installed improperly to begin with.