Failed to tell us about denied warranty request for a water heater and left us without water and…read morewaiting on them for another 9 days. They had told us a replacement water heater had been ordered when it had not been and ignored our calls for days.

Fantastic service. Highly recommend. We had an old sink and cabinet that had been glued, nailed…read moreand set in place in our bathroom painstakingly replaced. It was a fight for sure, but they took it in stride. They also replaced our old toilet and came back the next day to replace and fix a hose bib. This entailed crawling under the house and even though wasps had built a nest, and yes, the young man was stung, they completed the job. They provided full explanations of everything as they went and even suggested that we buy a water meter key in case we need to shut off the water in the future. They were polite, took time to clean up and haul out stuff and even offered to load it up in our truck or move it around the garage, if needed. They communicated; called before arriving; arrived when they said they would. We will use them again and HIGHLY recommend this company. Very reasonable.

They worked well with my home warranty company and I was pleased with the work they did. They came…read morerecommended by a friend .. they are my new go to plumbers

I've used Crouch & Sons several times for my home, for various things that needed to be done. The…read moreurgency is always high when you're dealing with plumbing issues, and these guys have the same urgency I do even though it's not "their problem." They always get a crew over to me quickly; the longest I've ever had to wait was one day, and that issue was not as urgent as others I've had. I've had different crews of 2 come out each time, and they have all been equally as amazing. One guy even overheard me mention one of my showers was draining slow, so he snaked it and fixed the issue while his partner was addressing my primary issue. The last time I called them to come out, one guy even went through my unfinished crawlspace to make sure the water damage I'd seen was not affecting anything structurally. No matter what, I know they will always do far more than what is expected of them. They don't care if it's "not their job" or if the issue is different from why I called them, Crouch & Sons will always go the extra mile. Like any service professional, they charge by the hour for their work. If you expect them to not charge anything after scheduling your request & sending a crew to your address, simply because they could not help or it was a "quick fix," you don't know how the service industry works. If any labor/service professional comes out to look at a problem, the minimum you're going to pay is the rate for one hour's work. Exhaust every alternative first, and then if you need the advice of a plumber, you're going to pay for their knowledge! They are never out to take your money, so anytime it's been a quick answer to my problem, they will try to do any smaller tasks that I may need while they're here. I will NEVER use anyone other than Crouch & Sons for my plumbing needs. They have been beyond amazing to work with, and I can be stress-free knowing that I have their support for any plumbing issues that may arise.

I bought the house with their sticker still on the original AC unit--nearly 30 years old. As it…read moreturns out, they know the system intimately and have essentially rebuilt it piece by piece over the years. Both times I've called, they came promptly. I probably should replace the unit, but it's still running. Each visit was handled by capable, reliable, older technicians who clearly know their trade.

Very professional staff, they are knowledgeable of the service that they provide. Thank you for…read moreyour service over the years.

Local business in Killen area. Father & son team...very…read morepolite and helpful. Great service and fair pricing. Stopped leak and flushed tankless hot water heater.

I have been having problems with my plumbing for awhile now. I have had a very well known group out…read moreof Florence that have made a few service calls to my home. They was rude, acted as if it was my fault and left my bathroom a disaster with waste slung everywhere. Took me 6 hours to clean up their mess. Paxton Agee came today. He was such a nice guy. He explained things to me in a way that I could understand it. He fixed my problem in a very timely fashion. Such a kind, honest, and wonderful plumber. I highly recommend that you give him the opportunity to do ALL your plumbing. He made sure everything was fixed and cleaned up his mess. His prices are great too!! He is the BEST man for the job in our area. He will not only save you money and time but he will also treat you with respect and kindness. Highly recommend him!! ​

This company is a scam and Larry Mabe is the biggest scam artist around. As a contractor I hired…read morethem once and once is all it took to install a unit and new duct work. Worst mistake I ever made and lost clients because of them. The work is worse than crap although cheap but cheap comes with a price you pay later having to redo it all. Details - They will send some teenage kids to run the duct work. Some of those I found was just laying on the ground not even 3 feet from the duct to heat/cool the house. Next the compressor of the unit would go out every 6 months, which the parts was guaranteed for 5 years but Labor was $500 each problem, the homeowner told me that was costing them $500 or more each 6 months on a brand new house(Total Scam). I eventually, just replaced the unit out of my pocket and called a more reputable company to replace it. Mabe, Sweetwater, etc.. whatever they call themselves now after the BBB gets after them changes the name and would not offer one cent in retribution. Whatever you do, don't use these scumbags.

I was having to charge up my ac every year atleast 2 times during the summer that got old so i went…read moreby and talked with Justin he ordered me a new unit and the next day in the pouring cold rain they was at my house installing my new unit thumbs up high 5 and highly recommend mabe heating and air

Friendly team at a good price and arrives on time! Did a great job cleaning my system!read more

R&B installed a new unit to our home last summer. We started experiencing some problems as the…read moretemperatures were getting warmer. We requested a service call and Michael immediately found our problem and it was corrected at no charge to us. He also suggested power surges be installed which we decided to do. Michael was very knowledgeable and explained all aspects of the work we needed.

I bumped our outside faucet mowing grass and the pipe broke. Our house was spewing water. I guess…read morethat's what I get for working on Sunday haha. I called and spoke with Beverly. Greg came out next day and fixed us right up. He even secured the faucet better and used a frost-proof one. They are wonderful people, did an awesome job, and have amazing rates!

Great company! After waiting a week with no water for another company to come out, they came out on…read morethe weekend and worked me in for emergency services, got my water back on, later rerouted my water line. Great people, reasonable rates, considerate, kind and will go that extra step to help you out!!

I came home to a HOT house after spending the day with my sister at rehab. After checking the…read moreinternet, I called A O'K. It was after 5:00 on a Friday afternoon and the lady that answered my call was bright, cheerful, and very understanding. She had an extremely knowledgeable and efficient individual at my door within an hour! I highly recommend A O'K to everyone needing superior and reasonable priced service.

This Heating and Cooling company is top notch. I had an emergency during mothers day weekend and…read morehome was so hot we couldn't even enjoy the day. I posted on Facebook and tech was there within 30 mins and had our home cooling with 45. Price and service was outstanding and will be sending them more business. Highly Recommended. A++ Service and Pricing was outstanding. Overall experience was well and beyond expected.