MPE (Florence) Electrical / HVAC contract work have proven to be excellent. Over the last year…read moreChance installed a whole house natural gas generator system and we are very pleased with his knowledge/expertise. We've also had very good experience with their HVAC service. They offer discounts and were very fair on pricing.

I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

I had used them multiple times. Very professional and prompt service. Highly recommend!read more

He has been wonderful. He has done a lot of can lightning and several fan instillation for my mom…read more He would not quit until it was perfect. He kept the debris to a minimum and cleaned up afterwards. We recommend him to anyone in need of an electrician.

Made an appointment to have a fluorescent light repaired over the kitchen sink. They texted me…read moretwice to confirm, which I did, and they also emailed me to confirm; however, they never showed up, and never called to cancel. I actually texted them around 1 pm the day of the appointment to verify with them that they were still coming, and I never got a response. So, can not recommend them as trustworthy.

Hunter Holt, you're the man. Thank you for your knowledge, professionalism and courtesy. You…read morediagnosed my issue and it was spot on. It was an utility issues. Will definitely be calling y'all again for any electrical issues or needs in the future.

During storms they send ALL of their workers out, no matter what, so if you have something mess up,…read morehighly likely with renting from them, you are SOL because they'll say there's nobody around to work on THEIR properties that YOU PAY to RENT DO NOT RENT FROM THESE LIARS. Tim Rhodes Properties, LLC No use giving contact information, no email, online only issue reporting, usually don't answer phones. If put in maintenance request in person tend to ignore, online tend to do same as well as claim whatever it is has to be one by certain set of workers, never do any actual work needed. Told them in DETAIL BEFORE moving in he had PTSD and mobility issues so downstairs only and not lot of noise. Requested all these before, nothing done since moved in, reported monthly, and been since January to NOW {September} -- Front door/back door appears as if jimmied in past, huge gaps, unsafe, not properly sealing to keep out various pests coming from other units as THIS place was sprayed BY US when moving in and items checked as brought. Kitchen floor several soft/weak spots and tiles coming up, when opening drawers whatever weather is outside is temperature blowing from those not even inside ac/heat temp, bathroom window no full frame/messed up, blown in foam stuff on outside apartment/inside living room window, shower stays on partially even when bath/knobs don't turn full/right/shower head leaks, sockets in various rooms don't work/unusable/loose/hazard, fridge missing/loose strips, runs constantly but not cooling right/noisey, claimed {LIED} never reports about noise upstairs but others confirm MANY complaints MONTHS up to 20 hours DAY stomping screaming crying least 2 adult 1 child plus constant company with main door open so echos etc through stairwell surrounding apts. Had to wait to move in, told had to clean carpets and appliances and paint etc; was no carpet, haven't been for ages, appliances filthy and only half work, not painted in years. There are messed up locks, doors, sills, bugs now because they don't spray block apartments at time so end up being bug free until spray apartment near yours. The law REQUIRES LANDLORD to provide QUIET ENJOYMENT in return for paid rent, something NEVER late on.

I would recommend never using this company. We used them for services for years over the past 15…read moreyears. Twice they needed to repair our damaged bathroom, after they serviced our unit. TWICE. We took a pause from using them and ultimately decided to use them again. After several services, our compressor went out. Fuller handled the diagnostics, took pictures, etc. They performed ALL of the necessary documentation because they quoted us the cost to replace our unit. We decided to go with another company for a new unit. They REFUSE to provide us with the diagnostic paperwork and pictures. Deanna at Fuller is not pleasant and cited, they discarded that paperwork since we decided to go with another company. This is beyond pathetic business practices. Her response was immature and lacking professional decorum. Now to report them to BBB.

I called Fuller to come out and do a spring checkup on my AC unit because it was obvious to me that…read moreit was in need of some Freon for the first time. Fuller sent out a technician within a couple of hours which I appreciated. I knew what the problem was and discussed it with the Technician along with the history of my AC unit's yearly services in the past. Technician did a through job of cleaning and servicing the unit with Freon and replaced the capacitor. His work was satisfactory, BUT Fuller charged me with a total bill of $789.00. WOW !!! Pricing was a rip off. A capacitor only costs around $10 to $15 and they charged me $237.49. Even with his small labor to replace it should not have totaled that amount. The 1lb. of Freon with labor cost $477.00. !!! So I ended up with a total of close to $800.00. Beware. My advice to others who may read this review is the do as I did to explain the problem and how you have kept up previous maintenance and THEN ASK THE TECHNICIAN for a ESTIMATE of what you are looking at in cost before he does any services. Good luck. K. E.D.

The technician they sent out was inexperienced and admitted that he usually works with a partner or…read morein the warehouse. No problem, everybody has to get experience by doing and he was licensed. His experience became an issue when a 2-3 hour job turned into an 6-8 hour job. Also, I was charged labor time when the technician had to run and get basic supplies and then again left to get the proper tools. At almost $80 and hour that's pretty expensive for tools and basic supplies that should be on the truck. When the $1300 bill arrived for putting in a ceiling fan box, I went to the office for clarification. The office person was understanding and courteous. After a few days , she called and said that their supplier had made an "error" and they overcharged me $300+ for materials. When I asked about the labor cost for the errand running, I was told that the owner would call me. A few days later I spoke with the owner and expressed my concerns on the labor costs. My words fell on deaf ears. He told me that the supplies and tools were for my job and that his technicians charge him, so he was going to charge me. I reluctantly paid the $1,026 bill (for a single ceiling fan box) because they did do the job. I spoke with three other electricians and they quoted me $600-800 for this job. Look, I don't mind paying for the time to do the actual work , but I do mind paying $80 and hour to supply their trucks and get the technician experience. I also should not have to question the material costs. Thank goodness I know a bit about electrical or we would have been overcharged more than we ended up being

From the owner: Offering electrical services to our clients for over 30 yearsread more

Mr. Spofford was very quick to respond and he showed up in the timeframe he said he would. He…read moreexplained everything and fixed the issues efficiently. Very affordable pricing as well. Highly recommend!

From the owner: Licensed and insured with over 20 years as a licensed electrician. Free estimates.read more