They were Really helpful and no security issues . Easy access to storage unit .thanks ladies . Bonnie read more

they steal your items. I was late one time and they put their lock on the unit,,which I understand for a late payment,,once it was paid and I had the original lock back on..i later got all my things out of the unit. upon arrival of my new place and during unpacking and setting up the newplace, I discovered my airconditioner was gone, 2 boxes were completely missing and a few random items out of other boxes. I don't recommend this place for anybody. read more

I have rented a unit on and off for about 7 years. I have been late on rent many times but have always paid the late fine for being late. In June I paid my rent and then forgot to pay July's rent. I received a letter stating that they were going to put a lien on my unit unless I paid the rent for July and August. I had no problem with that and asked the manager Barb to confirm the amount that I owed. She told me an amount $200 more than the statement that I had received 2 days prior. When I asked why it was so much more, I was told that it was for costs associated with the lien (newspaper,legal fees,etc). The first letter ($238) was dated Friday Aug 9th and the second letter ($448.31) was sent by express post on Monday Aug 12th. There was no way for me to receive the first letter as the mail isn't delivered on the weekend. When I asked to speak to someone higher than her, I was told that she "was it" and that there was no one else for me to speak to. I was told that the owner is a 88 yr old man who can't speak and is barely mobile. I asked if there were any other owners (family of the owner) that I could speak to. I was told no. Repeatedly told no. When I asked who paid her salary, I was told an accountant. I was then told to get my stuff out of the unit that day. When I told Barb that I was working and unable to do so, I was told that was my problem. She then hung up on me. I called back to request a statement and breakdown of what costs were associated with the $200 lien fee. She would not provide me with that and again hung up on me. When I went in today to pay the bill the lien fee was not on the amount. I was told to pay the outstanding bill and that I was being evicted as of Sept 9th (my rent was paid in full until then). When I said that I wouldn't sign the eviction notice until I'd spoken to someone higher than her, I was again told that there was no one else to speak to (this was said in front of another employee). I was also told that the newspaper ad did not run. I asked for an itemized list of the costs associated with the lien fee. I was told that it didn't matter as I wasn't being charged the fee as I was being evicted. When I again requested to speak to someone else (the letter had the owners name on it) and there were business cards on the desk with his name and phone number, Barb told the other employee to give me the owners names. I was then told to leave. I said that I wouldn't leave until I'd spoken to the owner. I was told by Barb that if I didn't leave she'd call the "cops" on me. I told her to go ahead as I had the right to speak to the owner. When I asked Barb on what grounds I was being evicted, she told me that I was an "undesirable" tenant. I told her that she was an undesirable manager as she lied. The owner ended up being a man that appeared to be in his 40's (I was told that he was taking over the family business). Through the entire conversation Barb kept calling me sweetie and hunny in a very derogatory way. I asked that she stop. When she wouldn't stop I told her that she was being a bitch to me. She also used the word Fuck when she was speaking to me. She then called the owner on the phone and asked him to come down. Chris would barely listen to my side of the story and told me that he wouldn't change his mind about the eviction. Barb told Chris that if he didn't back her up he could find someone else to run the business. She told me that Chris wasn't above her (again she's his employee) and that they worked together. He told me that there was an issue between Barb and myself and that he needed to evict me as it wouldn't work out between us. He told me that he had to believe his employee. At this point I expressed that there must be a personal relationship between the two of them as no business owner in his right mind would allow his employee to speak to him in this manner. I was asked to leave. Do NOT rent a unit from this business! The manager lies. She is rude and speaks to you in a degrading manner. The owner is no better as he allows his employee to lie and speak down to both he and his customers. Pitiful! As a side note, when I told the owner that I was going to write a review and share it, I was threatened and told that he could sue me for libel and slander. I told him that I would tell nothing but the truth and that I have letters and documentation to support what I'm writing. I won't be bullied, thanks! I also advised Chris that according to the warehouse lien act, if a lien is made, he needed to provide proof of the costs incurred. There were no costs (they had nothing to give me when I requested it). I told Chris that you can't use the lien fee as a penalty as I was already being charged $60 in late fees for the month that I was behind. According to the contract that I signed it should have been $20, but at the point there was no use in arguing with these people any longer. Again, do NOT rent from them! Terrible customer service and they lie! read more

So.....who ever submits a review on a Storage Locker facility? Why would you? Reviews are usually submitted when emotions are evoked to the point that you want others to know of your experience, whether good or not so good. What can one say about a storage locker that would evoke any emotion whatsoever, and who would be interested enough to even care, let alone read a review about it? Apparently there are exceptions, as this site reveals.....and this has prompted me to offer a few comments. 4 years ago, my wife and I were looking to rent storage space to accommodate accumulations that would not fit into the new down-sizing condo complex that we were in the process of moving into. At that time, we checked with all of the local Chilliwack storage facilities and could not find any that had a large enough locker to accommodate our needs. The demand was so great for space at that time that nothing appeared available locally and it appeared that we might have to look elsewhere, perhaps Abbotsford. Until we met and spoke with Barb at this facility. She realized our plight and worked with us to accommodate our needs by renting us 3 smaller units, adjacent to each other that provided us the space that we needed. Although these spaces should have rented for more that the one larger one, realizing our situation, she was kind enough to provide the smaller units at the same rate as the one larger one would have been. Her entire spirit and interaction with us was kind and helpful. A couple of years later, we needed additional space and again spoke with Barb, with whom we do not recall having spoken with since our initial involvement with her some 2 years prior to this. She was able to again accommodate us with another unit in close proximity to the others. Now fast forward to this week. In the process of rearranging/reducing our storage requirements, we again contacted Barb and explained that we would now prefer to have one storage locker that would accommodate all of our possessions, the total space requirements of which would be less than we were currently utilizing. She listened and cared and worked with us to find EXACTLY what we needed, in the vicinity of the other lockers, making the transition simple....all at a considerable cost saving. It is not so much what she did, but the way that she did it. She listened to what we were trying to do and asked that we give her a little time to come up with the best solution to accommodate our needs. Within a few short days, she had come up with several options for our consideration. When we went to look at these options, Andrew, who had been listening nearby, patiently and helpfully showed us the choices we had. The two of them, Barb & Andrew, sincerely cared that our needs were being met as cost effectively as possible. So, how often have we had occasion to speak with anyone at this facility? Once when we acquired them, once when we added another locker, and this week for the transition. In the normal course of doing business at a facility such as this, you speak with someone the day you sign up and receive your access codes etc. From then on, you come and go as often as needed. No human interaction is needed. Payment is done by direct debit or directly to credit card and a monthly email confirms the transaction. Seamless !!! So when everything is operating as one expects it to, and as it should, these satisfied customers have nothing to comment about. They come and go to their locked possessions without having interacted with anyone. So what is there to write a review about? We have heard it said many times, that, "When we are pleased with the service or product that we receive, we will tell someone. When we are displeased, we will tell 10 people. Human nature is such that we are much more likely to let others know when we are dissatisfied with something than when we not. At first glance, these 3 quite scathing reviews confused me, for they are entirely inconsistent with our experience with the very same person at this very same facility, until I believe I came to understand why. These complainers CLEARLY are the problem. Can you imagine the administrative nightmare that would be involved in having to chase locker renters down each time their rent was due? It's a busy place with many lockers involving many renters. Thankfully, most honour their commitment to pay their rent on time and do not force the administrators to undertake the next steps in the process of resolving this. It is reasonable to assume that since there are only these very few complainers, that the majority are satisfied with the service that they expect and that is being provided. And who must receive the credit for operating this facility in the friendly and efficient manner in which it is run? Barb!!! When both sides fulfill their contractual obligations, there can be no issues. These negative reviewers have failed to do that. dale - Chilliwack read more

Extremely rude manager. She lied about the terms of the contract I signed when first purchasing a month of storage from them, saying that the next months I prepaid for were non refundable, as per the contract. Once gaining a copy of the contract, I reviewed it to find that no such clause existed. Discussing this matter with the manager, she was beyond rude, accusatory and defensive. I was not able to have a conversation with her as she would not directly any of the questions I brought forward. Upon seeking contact with the owner, I was redirected back to the manager. She was again extremely aggressive on the phone, stating that the owner rarely came into the office. She would not give me a tome that I could get in contact with the owner as he did not come into the office regularly. She said she would take a message for him, but did not have any other contact information for me to use. The absolute absurd customer service from this manager blew me away. I encourage other customers to take their business elsewhere. read more