My daughter brought anew designer dress (with tags) in for a simple hemming alteration. She clearly requested that the dress remain long enough to cover everything, and the markings were made well below her rear. When she picked it up, it was cut drastically shorter than agreed -- so short it is now unwearable because her underwear shows. Also, she asked to keep the fabric that was cut off, but approximately 9.5 inches of the material is missing
When we returned to show them the damage, we were treated extremely rudely, falsely accused of cutting the dress myself, and denied a refund. Another professional tailor reviewed the damage and confirmed that the work was not done properly. (The dress is shorter in the back than the front)
I'm deeply disappointed by the lack of professionalism, the gaslighting, and the refusal to take any responsibility. I've had to pursue a refund through legal means. I would not recommend this business based on my experience. read more