As a homeowner, you know there are things that you are going to have to maintain over periods of…read moretime, and yet some of those things catch you off guard. Such was the case yesterday when my garage door opener gave up the ghost. I reached out to a buddy who flips houses and asked if he had a provider he liked for that kind of work and without a moment's hesitation he connected me with Royal Garage Door in Lenexa. I called to see about making an appointment and the receptionist was so very helpful in articulating the potential issues I could be facing based on my description of the failure. She set me up for a service call that very afternoon, and my technician, Jeff, arrived just a bit early. I fully expected a worst case scenario diagnosis and a hard sell for new doors and openers. Imagine my surprise when Jeff told me the doors I had were actually in pretty good shape. He talked with me about what was happening on the failed door and made some observations about the door that was still functioning. Not once did he push me to buy something I didn't need. He explained various models of openers available, and he educated me about the way springs should work and showed me where mine were compromised. In return for his excellent information, I requested new springs and openers for both of my garage doors. Jeff came back today to complete the work we discussed. His work was efficient and his explanations were thorough. I couldn't have asked for a better experience! I would highly recommend Royal Garage Door if you're looking for a service provider.

Easy to make my appointment here on the yelp app, and quick response time to my request for a bid…read moreto replace the springs in a garage door. Came out the next day, did fast work, cost exactly what I was quoted, and the work was explained to me before he left. Would definitely use again and recommend.

Quick response. Friendly and knowledgeable service technician. Visit, quote, install very…read moreefficient. Highly recommend!

Josh showed up on time and sent text ahead of appointment as promised. He did good work in a timely…read moremanner. I would recommend Royal door as they are competitively priced and do good work.

The team sent out to our location was very professional! Extremely detailed, very proactive, and…read moregreat attitudes! It's very rare that you are in better spirits after your door repair tech comes out lol. For us, the main thing was communication, and not once did we feel a lack of or that the communication was lost. They were called in for a metal framed door but also assessed the garage door and gave input as to how to proceed with its future maintenance! This is a win win for all!

The spring to our garage door broke Saturday morning. Husband called for emergency service because…read morewe cant get our cars out. Left message, no one called back. Called again Sunday morning. Second message, asked for a callback. Waited all day Sunday. Nothing. Husband and I got a very heavy door up together so we can get cars out. It's now Sunday night. Still never heard back from them. Guess "emergency" means different things to different people but "SUPERIOR" is definitely not what this company should claim to be.

I've used Door Systems for almost 15 years and have always been impressed. So when I noticed one of…read morethe torsion springs had failed I called them again. I was told that the soonest appointment they could give me was three days away I was a bit dismayed, but he could put me on a waiting list if anything opens up. No problem, I'd just park in the driveway. Less than two hours later I got a call from one of their technicians who was finishing a job early on the next block and could be there in ten minutes! Way cool! He showed up in that ten minutes, was very professional, and efficient. The prices quoted were reasonable so I told him to replace both springs (if one fails the other couldn't be far behind). Cleanup was notable and the door operated smoothly. What more could I ask for! Yes, continue to consider them my go-to guys and highly recommend them.

Thank you so much for coming through for my staff and I. We really needed fast and efficient…read moreservice, and reliable communication. Your company delivered just that for us. Thank you so much! We will be calling your company for our door needs in the future. Such a great experience! #Cirilla'sWornall

Jacob came and did a professional job of maintenance on my garage door. very knowledgeable and…read morehelpful on teaching me how to change codes. I appreciated receiving card in mail from this company offering free maintenance inspection. Jacob was efficient and was great about showing me how to maintain the door. I would definitely use this company again for future garage door needs!

Pulled up to the garage with a carload of groceries, pushed the opener and heard "doink." After…read morefiguring out which key opened the front door, I immediately called Priority Garage. The young lady who answered the phone said they could have someone out later that afternoon! What a relief! Jacob showed up within the time frame and began work at once. He did a complete inspection of our system and talked to me about our garage door usage, etc. He quickly diagnosed the issue, talked to us about options, and repaired the door. Highly recommend!

I called them, made an appt for 4 days later and they said they'd be here 11-3. I came home at…read more11:00 to wait. My time is no more or less valuable than others but if I make an appt, I don't want to be blown off. I call at 4:00 and the first thing they want to do is reschedule me. I'd already taken time off! They said they'd get back to me with an ETA and I didn't get anything. They really didn't seem to care so I guess they won't care about my honest review. It's not like I was asking for same day service. Professionals don't do this. If there's a problem, a professional will call you and make you aware of the problem. They didn't call. I had to call them and when they told me they'd put me on the schedule first thing the following day, I said NO! I waited 5 hours before I called. I've called another company and I'll edit this review after the work is completed. The MOORES DOORS COMPANY HAS NO PROBLEMS WASTING YOUR TIME SO DON'T LET THEM. Don't do business with people like these who don't care if they waste your time. There are better companies so use another company!

Called at noon on Sunday of holiday weekend expecting to get a voice-mail. Instead, Mark answered…read moreand was working on another door a few miles away. He showed up within the hour and fixed my door in an hour as well. I knew my torsion spring was broken but decided to take care of both while he was here. I explained that the door opener seemed to struggle some for the several months, but I was not sure the correct springs were installed by the builder. He looked at the springs and agreed that he had a larger spring that would make it easier for opener and last several thousand more openings. Mark was very quick, clean, and thorough through the whole process. He lubricated every single part on both my doors not just the one that was broken. He adjusted the chain on one opener. Then he literally adjusted every single hinge until the door was rolling smooth as ever and very little noise!! Would highly recommend him! Even heard him give out a competitors name and number to contact for someone who called out of his service area. Could have easily said he doesn't work in that area and been done.

I had a broken spring and had several companies provide quotes, they all tried upselling me for…read morethousands. I called Goodwin and they checked everything to ensure it was just a spring replacement which only cost about $500. About 6 months later I had an issue with the door not closing all the way and they came out, checked everything and found some gears needed to be cleaned. They're very knowledgable, don't try to take advantage of people, are very respectful and perform quality work for very affordable prices. This is my go-to garage door repair company. It should be yours as well. They aren't owned by private equity like most of the other shops, and from garage doors to plumbing to HVAC repairs I've found the private equity owned one's to be the biggest scammers. Goodwin is not this, they're honest and do great work.

I've use this company for years to fix minor garage repairs, I just bought new garage doors. The…read moredoors were good quality the service person was Sam he was very professional showed up on time I was happy. I would recommend this company to anyone looking for garage service.

Fantastic work he did and came on time, which surprised me since not many companies do that. He…read morewent over every detail with me to make sure I understand and answered all my questions clearly. I definitely recommend this company!

If you don't want to read the wall of text below, the upshot is that, while their work is good,…read moretheir pricing is absurd, offensive, and preys on customers' ignorance. KC Garage Door Masters charged me ~2-4x what their competitors quoted me after the fact, and the owner refused to work with me on it when given the chance. First things first, they did what they said they were going to do. They were responsive, showed up on time (their truck did leave oil stains in my driveway, but that's the least of my worries), completed the work efficiently, were friendly and knowledgeable, and the repair was successful. On that basis, it's a five-star review all day. Unfortunately, it has to be a one-star review. Where things fell apart is the pricing model. Taking advantage of the fact that most of their customers, like me, are entirely unfamiliar with the market price for various lengths and gauges of torsion springs, they have decided on some truly offensive mark-ups. To replace two torsion springs, they charged me $1,200. Helpfully, they included a breakdown on their invoice, which indicated that ~$950 of the $1,200 was parts (the two springs) and ~$250 was labor. The labor price isn't offensive, and if anything, they should've charged me more for answering all of my questions. The offensive part is, well, the parts. Turns out, retail pricing for the springs they installed is around $75 each. KC Garage Door Masters charged me $477.13 per spring, or more than 600% of the retail price, a mark-up that (again) only works if you're preying on the ignorance of your customers. What's doubly offensive is that the $75 price is *retail*, which is *already* marked up to a profitable level and is almost certainly substantially higher than the wholesale price the company would be paying to their supplier. On top of the 600%+ mark-up, they also charged a $230 labor fee, making the installed per-spring cost nearly $600. Once I had a chance to do some research, I reached out to Andrew (who I believe to be the owner of the business). I explained my concerns and offered for him to make it right. He refused and told me that he believed their pricing to be consistent with their competitors' and that they needed to charge these prices to fund their marketing efforts, among other things. In his view, competitors would charge me similar prices - he said that Precision would've charged me 20% less while A1 Garage Door would've charged me 20% more. As it would happen, that was not even close to true. I was unable to get a quote from A1 Garage without them coming to my house (and I didn't want to waste their time), but Precision quoted me an all-in, installed price of $225-$350 per spring with no trip charge. That's not 20% less... that's somewhere between 40% and 60% less than the $600 per spring KC Garage Door Masters charged me. Wanting a couple of additional datapoints, I also called two other local competitors who both quoted me all-in installed prices of $250 - $325 per spring, consistent with the quote I got from Precision. When I let them know what I'd paid to KC Garage Door Masters, every single person legitimately refused to believe it and confirmed that I'd been taken for a ride. Quotes in hand, I called the owner again and again gave him the opportunity to make it right before I posted this review (and told him that his decision would be reflected in my review either way). He refused and would only reiterate that I had signed the estimate and, as a result, they did nothing wrong. And to be fair, I agree with that. I'm not accusing the KC Garage Door Masters of doing anything illegal; I agreed to the price (though I wasn't happy about it), I signed the estimate, they did the work as we agreed upon, and the repair seems to be good. What I am accusing them of, however, is being offensively priced and well out of step with the market. In my view, mark-ups like these are inherently unethical. Take your business literally anywhere else, save 40-60% on an already costly repair, and don't reward this behavior.