I called GDM and they came right away and replaced the rollers and rubber strip on the bottom of my door and gave it a thorough going over. Dale answered all my questions. read more

If you don't want to read the wall of text below, the upshot is that, while their work is good, their pricing is absurd, offensive, and preys on customers' ignorance. KC Garage Door Masters charged me ~2-4x what their competitors quoted me after the fact, and the owner refused to work with me on it when given the chance. First things first, they did what they said they were going to do. They were responsive, showed up on time (their truck did leave oil stains in my driveway, but that's the least of my worries), completed the work efficiently, were friendly and knowledgeable, and the repair was successful. On that basis, it's a five-star review all day. Unfortunately, it has to be a one-star review. Where things fell apart is the pricing model. Taking advantage of the fact that most of their customers, like me, are entirely unfamiliar with the market price for various lengths and gauges of torsion springs, they have decided on some truly offensive mark-ups. To replace two torsion springs, they charged me $1,200. Helpfully, they included a breakdown on their invoice, which indicated that ~$950 of the $1,200 was parts (the two springs) and ~$250 was labor. The labor price isn't offensive, and if anything, they should've charged me more for answering all of my questions. The offensive part is, well, the parts. Turns out, retail pricing for the springs they installed is around $75 each. KC Garage Door Masters charged me $477.13 per spring, or more than 600% of the retail price, a mark-up that (again) only works if you're preying on the ignorance of your customers. What's doubly offensive is that the $75 price is *retail*, which is *already* marked up to a profitable level and is almost certainly substantially higher than the wholesale price the company would be paying to their supplier. On top of the 600%+ mark-up, they also charged a $230 labor fee, making the installed per-spring cost nearly $600. Once I had a chance to do some research, I reached out to Andrew (who I believe to be the owner of the business). I explained my concerns and offered for him to make it right. He refused and told me that he believed their pricing to be consistent with their competitors' and that they needed to charge these prices to fund their marketing efforts, among other things. In his view, competitors would charge me similar prices - he said that Precision would've charged me 20% less while A1 Garage Door would've charged me 20% more. As it would happen, that was not even close to true. I was unable to get a quote from A1 Garage without them coming to my house (and I didn't want to waste their time), but Precision quoted me an all-in, installed price of $225-$350 per spring with no trip charge. That's not 20% less... that's somewhere between 40% and 60% less than the $600 per spring KC Garage Door Masters charged me. Wanting a couple of additional datapoints, I also called two other local competitors who both quoted me all-in installed prices of $250 - $325 per spring, consistent with the quote I got from Precision. When I let them know what I'd paid to KC Garage Door Masters, every single person legitimately refused to believe it and confirmed that I'd been taken for a ride. Quotes in hand, I called the owner again and again gave him the opportunity to make it right before I posted this review (and told him that his decision would be reflected in my review either way). He refused and would only reiterate that I had signed the estimate and, as a result, they did nothing wrong. And to be fair, I agree with that. I'm not accusing the KC Garage Door Masters of doing anything illegal; I agreed to the price (though I wasn't happy about it), I signed the estimate, they did the work as we agreed upon, and the repair seems to be good. What I am accusing them of, however, is being offensively priced and well out of step with the market. In my view, mark-ups like these are inherently unethical. Take your business literally anywhere else, save 40-60% on an already costly repair, and don't reward this behavior. read more

Ask for Dale! As a first-time homeowner, I didn't know much about garage doors. Dale walked me through the entire process, gave me suggestions based on my budget, and recommended what would be best long-term. I ended up getting new motors, belts, and rollers and now my garage doors are much quieter and I can actually depend on them to work consistently! Garage Door Masters KC, and Dale, were quick, thorough, and trustworthy! Dale even made it out to help me in the middle of a snowstorm, which was SO appreciated.Truly the best in Olathe & I will only go through them now! read more

I just had the most amazing experience with Andrew, who owns this company. It's Saturday and I was working in the garage. I went to close the door and a handle from a shovel had unbeknownst to me slid into the door track. It did a number on the door. We tried 2 different companies before Andrew answered the phone. He would be able to come in the afternoon. Yeah. He called again and said he just finished a job and could be here in 20 min. Yeah again. When he arrived he gave me a quote and I accepted. He was very thorough and made a recommendation to replace the rollers that are 25 years old with many ball bearings missing. He balanced the door after major repairs and now the door is much quieter than before. Andrew was efficient, professional, capable and friendly. I will recommend to everyone!!! read more

I called Garage Door Masters KC to request service after my dad recommended them. I had a broken cable and they were able to arrive the same day and fix it for a good price. The technician was very nice and answered all my questions that I had. I will definitely call them again for all my future garage needs. If you're looking for good quality, great service, and good price then I recommend them. read more

Garage Door Masters KC - Replaced my cables in 10 min. Was quick and reasonable. - Garage Door Services Near Me - Olathe, Kansas

Fantastic work he did and came on time, which surprised me since not many companies do that. He went over every detail with me to make sure I understand and answered all my questions clearly. I definitely recommend this company! read more

I highly recommend Andrew and Garage Door Masters KC. Andrew was prompt, professional and the install of a new garage door opener was so quick. Please call Andrew with any garage door needs. read more

The owner/technician was dedicated and personable. I talked with him the whole time he worked and multitasking on replacing our garage door opening and leather mechanism as well as rod. This was accomplished while he was being intercepted by numerous phone calls which were all work related. He did an excellent job and took care in doing what he does for his livelihood. We talked about other countries and differences in culture. Very interesting to say the least. I do recommend people to use this company. They will give you pricing and labor up front without any sugar coating. You know what you're getting. That's a plus. Please use them. They are local. Support start up businesses or established local businesses. read more

Really feel like I was taken advantage of here to have my springs replaced. Garage Door Masters KC is the company that showed up, not the name of the company advertised in the Google search, but not the point. I didn't take the time to research and call several companies, this was my first call and he was able to come out later that day. I did ask the person answering the phone for a quote but she said they would have to show up first then could give me a quote. The springs seemed really pricey ($250/$235), then when he was finished, the labor was as expensive as the springs at $235. The 45 minute job cost me over $800 as he charged sales tax on the labor AND dinged me for the Square service fee. It bothered me so much after the fact that I've called five other companies to compare pricing and everyone was consistently $300-500 cheaper. I didn't do my homework first, live and learn, so shame on me, but hopefully this saves you the trouble, find another company, this is a bad business. read more