Don't come into this place thinking that you were going to just grab something and walk out with…read moreit. Much like good food good furniture takes time but you will be very happy with your pieces when they arrive. I was blown away by the thorough amount of rendering that the sales associate did with me to ensure that I could get as much of A sneak preview of how my space would look and feel before actually ordering. Also if there are any issues with any of your furniture after the fact the service department was kind polite and prompt. I've ordered couches and ottomans and dining room tables and bar stools and bedroom sets from this company and I have been happy every single time .

The lady sales agent mysteriously took a phone call right as she was helping me and no one else…read morecame to help me instead. Then, she was supposed to email me details of a quote and never did. Complete waste of time. I will never go back there again

I was holding my breath when I was putting the other through full stop due to the amount of bad…read morereviews. Indian, turn out to be my best decision in purchasing furniture so far. Because the so far came with such a good deal. The product I bought with has the condition of Like new, So I went through the website to make sure of the condition I expected. I also check out all the policies , including how to return the products and how much they charge for such a process. I booked the delivery date in advance and kaiyo gave me a 4-hour delivery window, which they made it on time. They sent me a notice through SMS 15 mins prior to their arrival as well, so I had enough time to prepare. The items arrived, and the staff brought it up to my apartment (building with elevator). They unwrapped it and were very friendly at any point when I wanted to examine the items. I looked through everything. Even the coffee table I bought with the condition 'gently used' looked like new-ish too. Very very pleased. Hope this review will help people make good decisions when it comes to saving and protecting the environment.

Ive used Kaiyo a few times and basically if you're buying something- its great. But if you're…read moretrying to sell something on Kaiyo its a ripoff. We bought a $3000 vintage sofa and tried to sell it back through them a few months later. You can either consign with them (only get paid if it sells), or they can give you a flat offer. They offered us $150 LOL for a $3,000 massive vintage sectional. Buying is great though. Ive gotten great deals on Vintage eames pieces for clients. Will never sell with them though.

I can't remember when I've been in a store and every corner I turn, I'm impressed and even more…read moreaccurately, I want to buy the stuff! 3 floors of a "cut above" a "Crate and Barrel" (but similar prices if not a touch higher). Doesn't matter when it's an idea generating machine with quality and friendly staff. If you haven't been here and you live in NYC.... get here.

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

I've always been a huge fan of west elm. So when I purchased a throw on blanket in store I expect…read morethe quality to be top notch and nothing short of it. Three months passed after the day of purchase at this point I'm past the return policy. I threw my receipt away because I wasn't foreseeing any problems I was gonna encounter with this gorgeous blanket. After owning this blanket for three months I decided to wash it. I read the directions it clearly stated wash warm and dry warm which is what I did at the laundry mate. What happened nexts the blanket had burnt patches all over the place. So the nexts question is what do I do just deal with it it only cost me a 140 dollars, or do I take it back and have them exchange it or refund me due to a defected product I was sold? I explained the whole situation to them they appeared to understand my situation. The cashier did try to see if they had another one in stock they didn't he was gonna swap it out. But because they had no more blankets left in store they basically told me I was screwed and there wasn't anything they could do for me. I asked if this blanket could be ordered online they said yes. Because I didn't have proof of purchased they couldn't give me a store credit. I spoke to an operator before heading over. The operator said they could look up my receipt with the card I used to for payment. I did exactly this and it didn't work because I was informed after 30 days they delete all past transactions wtf? If I didn't push and threaten to protest to not leave the store until someone compensate me the staff/management would have screwed me over. 20 minutes later they finally decided to give me a store credit. I got no apologies nothing I left the store feeling like I wasn't a valued client. This is ok I'll just park my money somewhere else!

I ordered white sheets online. they came unraveled, not wrapped in plastic. west elm did absolutely…read morenothing to resolve this. how can you ship white bedding this way? absolutely disgusting!

Crate and Barrel was one of the many stores I looked for a chair. Before I decided to squeeze a…read morechair in my small studio I sat up in my bed to watch TV. Because my furniture is white and my mother's favorite color was teal blue I fell in love with this expensive chair. At the time I didn't realizes I had an allergy to down. The cushions are down filled. I was miserable. I've had the chair 11 years. It's hard on my butt and just plain uncomfortable. Although I love Crate and Barrel I won't buy furniture here at this time. I'm still recommending if you can afford but don't purchase using my criteria! My mother didn't have to sit on this chair in her old age!

Decent size store but every other thing I touched had a dead moths or. A live one that flew away. I…read morewas sooo disguised I left without making a purchase and wondered if I was brining any moths home with me Yuck

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

This store is always very empty, the guy who worked at the entrance didn't even say hello/ goodbye…read moreand was very rude to me. This company doesn't deserve your hard earned money

Walking through Chelsea, Furnish Green's window caught my eye. Reminiscent of the fun antique…read moreshops from the Village circa 1970s and '80s. A lot of kitsch. The store is filled with collectibles: furniture, pottery, lamps, art, '50s dresses. Well-priced ..... considering it IS Manhattan. A particular painting caught my eye. With no more space in my apartment -- the walls are filled! -- I was thinking of a friend. Art is personal. Never a good gift idea. What I love, most people don't. Except my daughter whose artistic taste frequently jives with mine. The proprietor directed me to their website, which showcases items in their warehouse as well as what's in the shop. furnishgreen.com Well, the original oil (from the Democratic Republic of the Congo) isn't what my friend is looking for. She said it would work for her house in Colorado, but not her studio in NY. Oh well. I tried. Check 'em out!

I always pop in to this shop to see their ever changing collection of great vintage furniture,…read moredishes and ephemera at very reasonable prices. If you're into retro decor, this is the place! Very helpful staff too!

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

Great stuff at excellent prices Showroom lovely…read more Offers white glove delivery and great discounts Nora was a fabulous customer service person 5++++ STARS

Ordered 4 different times from this company. The first 3 deliver deliveries arrive, and I had no…read moreproblems with it. The 4 delivery (February 2025) arrived as an oblong table instead of a round table. It was damaged during Transit or it was sent out damaged. I tried to get my money back and they wanted to keep over 25% because I returned the item to them. I worked with my credit card company for over a year, but did finally receive my money back through my credit card company. My issue was finally resolved on April 22, 2026. But believe me, I had to put a lot of work in with a lot of phone calls a lot of emails and faxes

Thank you Dallas ! We were such a funny team. I had to let them storage my sofa for sometime…read morebecause I was about to move to my new apt and I didn't want to drag it from place to place. Super helpful with all paper work and so kind with all emails we exchanged. I felt like I'm talking to friend! I love my sofa so bad! Beyond comfortable! Custom made yup yup I could pick and choose all details and color ;)

Great store. We've purchased a couple of items (couch and an ottoman). The service is very good…read more(Edwin is the best) and they take the time to work through various options since all the furniture is made to order. Do some research online then come into the store to see/touch/sit on the items your interested in.