I have worked with them a few times. They are responsive and communication is to the point…read more Prices are fair.

The plumbers came out and fixed a clogged sink. They fixed the clog but said they needed a part…read moreto finish the job. they said when they got the part they would bring it by and "pop it in". When the part came in they kept me waiting 4 hours to come by then told me that they were charging me for the 2nd visit. Not a good company. Run from these guys.

When Mark arrived he put covers on his boots so as to not drag dirt into the house. He identified…read morethe leak problem and offered to fix it then. He cut a precise opening in the ceiling, made the awkwardly positioned repair, tested the fix and then meticulously cleaned up the area with a vacuum (including the top of the door trim!) I was very impressed with his great attitude, professional manner, technical skills and his attention to details like clean up. He'll be my first call in the future for any plumbing or heating issues.

I didn't do my homework and ended up paying $1500 "stupid tuition" to have to company exchange out…read morea completely working 6 year old water heater 18 months ago and now we have issue with CO leak. Talk about feeling stupid! Here is the long story... 2 winter ago, we had a house full of guests staying for the winter holidays. Our demand for the hot water shot up significantly. On one of the trips down to the basement to bring up more supply, I noticed that there was a small pool of water by one of the 2 water heaters on the floor. We called these guys in since they have been "our plumbers" for several years and came highly recommended by our neighbors. And 1 week and $1500 later we got ourselves a new water heater. Yay! Although, I never noticed any more water on the basement floor and asked so when the crew came to install the new one. They told me some crazy "the metal contracts when water is cooled (we had turned off this heater by this time), that's why there is no water leaking". It didn't sound right at the time since Logically the hole should have gotten bigger if metal contacts. We just wanted the problem solved so we went ahead with it. We recently had the house energy audit by Mass Save. The auditor told us that the new, not the old, water heater didn't pass the backdraft test and is leaking CO Back into house. And since the other heater next to it is functioning fine. He doesn't think it's a chimney issue. Add salt to the wound is that after I researched on the Internet, I now realized the small pool of water on the floor was a normal phenomenon for the heater to relieve additional pressure under high demand. You bet we are not calling them back ever. I am now debating if I should complain to BBB and the company owner directly.

Called to service a clogged drain at investment property, they came only to say they don't do…read moreclogged drains -What??? 1) What kind of plumber doesn't do clogged drains 2) Why did they accept the service call??? Then to make matters worse they "repaired" something that was not even broken just to justify the service call... when I called them on it and gave the irrefutable proof it was not broken they got nasty and belligerent with me! Guess they didn't like getting caught in a lie... Awful experience -really sad its sooo tough to get honest and fair professionals!

They are professional, high quality works, reasonable and honest. You can't find better service…read morethan Pete's Plumbing, Inc. They keep their promises and guide you through every step. They do extra stuff for you like check the warranty of my 75 gals Bradford White water heater, and mine is one month before the warranty expires, because they have connection and know how to do it, so I got the 75 gals water heater for free. In short, they try to do the best for their customers. I can't ask more than what they did for me. Thank you and I appreciate your works very much. I recommend your services to all my friends. Kieu Hua, Acton Ma; Nov 2018

My realtor sent them photos of my unit before they even went to my townhouse. They determined then…read morethat they are not equipped to service that type of heating system but would assess the work anyway. After arriving at my townhouse, they again determined they were not equipped to service my unit but still charged me $490 for the assessment!! $490.00 to determine they can't do anything!!! This company is a joke and I would never recommend them to anyone.

I didn't use them as there price was much too high for a simple residential toilet replacement jobread more

Fast service in replacing a failed ejector pump. The plumber showed up on time and did a good job.read more

sooo helpful. WE are having yet another monsoon here on my swampy street…read more I have a back basement (unheated and outside access only) that has a submersible sump pump which stopped working yesterday. Gedick Bros was called and I had them out to my house in less than 30 minutes! They diagnosed the issue and installed my new sump pump. This morning I noticed it stopped working and was scared it had died ( it literally ran nonstop all night). Out they came again to confirm and check on it so it was running smoothly! In the spring when I have my bathroom work done they are def getting my business. Class acts here!

I called to change-out my kitchen faucet at around 2:30 pm. Paul Geddick told me they were just…read morefinishing a job in the next town. He offered to send one of his crew members, who arrived in less than 1/2 hour! They completed the job very quickly snd efficiently. -- also giving us valuable suggestions. This is not the first time we used Geddick. They are always very caring & professional -- small or large project & fair pricing!

We wanted to upgrade the a/c, air handler and furnace, and make it all dual fuel. Todd came by,…read moretook a look and understood exactly what we wanted. He's detail oriented, knowledgeable and an all-around great guy; absolutely trustworthy. The work was on time, on target and as quoted. The company was responsive and answered questions within a reasonable timeframe. We now have a gas furnace, heat pump + a/c and a thermostat that deals with it all very nicely, switching from heat pump to gas at set temps to deal with the area weather. All other staff at Santon were very nice to work with, and the two times I visited the office they all wore smiles as well. From my perspective, if they continue to set high expectations they're going to need to hire more people to remain consistent - which is not always easy. Maybe clone Todd?!

We had used Santon for at least the past year on various issues and they were fabulous how ever…read morethis last time, I am greatly saddened and disappointed. We had them come to clean our furnace as they are reliable and less expensive. When they came they said it's unable to be cleaned and needed to be replaced. Ok so obviously I don't have 9k to replace a boiler and after trying to get a loan, mass save and even fuel assistance with no help. The woman emailed wanted an update, we responded that we have at least 2,500.00 and if they would work with us being it's now cold and we need heat. We have yet to hear back. Not even professional enough to email back or call. Maybe even look at a used one.. No instead to let people who have kids have no heat?! Why don't you just take away our air too? We have no heat and at some point our pipes will freeze! So we will be looking into other choices.

Gallinelli Plumbing was a complete nightmare to deal with on multiple levels:…read more 1) Almost all tasks that Gallinelli Plumbing performed needed to be redone two or three times due to shoddy work. For example: -Boiler- Boiler gas levels needed to be adjusted multiple times as it was extremely loud. The pipes attached to the boiler did not bleed air correctly. Due to this problem the boiler also shut down with a hard error less than 2 months of being installed. -Kickspace heater: we requested a kickspace heater be installed under some new kitchen cabinets. Unfortunately this was installed wrong location and required a disconnect/reinstall to put it in the proper location. -Utility sink - upon installation the utility sink did not drain properly. Gallinelli deemed that the sink needed to be raised which required a second visit. -Washer/Dryer hookups: hammer arrestor valves were not installed and pipes were not secured properly and rattle throughout the house 2) Gallinelli damaged our home during the work and has refused to acknowledge any responsibility The plumber that Gallinelli sent destroyed bathroom tile during his work at our home. We had a general contractor who explicitly told Gallinelli's plumber to be careful with any of the bathroom tile since it was original tile from when the house was built. Instead, the plumber ignored that advice and carelessly destroyed tile. Gallinelli's plumber also ruined bathroom floor tile by stepping off the protective plywood and onto the floor while the tile had not yet dried. This was another instance in which he blatantly disregarded instructions not to step on the floor tile as it was drying. Gallinelli still refuses d to acknowledge any responsibility of wrongdoing despite witnesses seeing them cause damage. 3) Refusal to acknowledge any wrongdoing or shoddy work Despite all the problems we have encountered, Gallinelli refuses to acknowledge any wrongdoing or make a good faith attempt to perform acceptable work. Regarding the damaged caused in our home, we have repeatedly asked Gallinelli to provide their insurance info so we can submit a claim. Gallinelli has refused and has decided to blame everyone else instead. Every time we call Gallinelli to have them fix problems they have caused all we hear are excuses. For example, Gallinelli installed a tub spout incorrectly and is still loose. When asked Gallinelli just claimed that it was too long. During another instance we called them to look at the boiler they installed when it shut down unexpectedly with a hard error. Gallinelli did not return our calls that day, forcing us to consult with another plumber. The day after Gallinelli threatened that our warranty would be void. We were rudely told that "we were out of luck" and they wouldn't return calls on the weekend or nights, even with two small children living in our house. This was especially frustrating, because they would have diagnosed the problem over the phone by having us go through the screen prompts on the boiler. 4) Excess billing Gallinelli has tried to bill us for the extra visits for when they try to show up for a second or third time for a shoddy job. You cannot trust Gallinelli plumbing's integrity or work. We have never had an experience like this before with skilled tradespeople. Despite the tens of thousands of dollars we have spent, we have been left with substandard work, excuses, and frustration.

(One Star) I had to let go of my old plumber after his retirement. I hunted around for a local…read morecompany and chose Gallinelli. So far it has been a huge mistake. We asked them to install a tub in our master bathroom. They came late and didn't test it before they left. The tub wouldn't fill and they didn't properly secure it to the floor. One of their guys came a week later and said he didn't have the right part---and left without fixing it or setting a new date. Now they are trying to charge us for an additional $450---for a job that should have been completed two weeks ago. We have been without our tub/shower for over a month. If they resolve this promptly without attempting to charge us---I will consider changing my rating. But if they try to dig in their heals---I will be taking legal action. (Two Star) Update: They did come back an install the necessary part without any additional labor costs, which we do appreciate. However, this still means we have been without a working tub/shower for close to a month---not easy for a family of five.