We use this bank for most of our banking needs. It's a nice and friendly place. The people on staff…read moreare knowledgeable and friendly.

This bank is absolutely horrible. I strongly advise you to take your business elsewhere. These…read morepeople are not to be trusted with your money. I had a checking and savings account here for years and had cashed my checks countless times without issue. One day I attempted to cash my check at the drive-up teller (Waterloo location) and was told very abruptly to "Go to bank of America". I was like "lol what I have an account here" and they tried to tell me I didn't. This was a normal, valid paycheck from the same employer I had been cashing at this location for years, mind you. So I went inside and the female employee (short hair, glasses, middle-aged) accused me of trying to scam the bank and told me that I "Got lucky" cashing my checks there before. She was extremely irate and disrespectful, insisting she could not find my accounts. I immediately contacted the bank supervisor, and none of my calls or emails were ever returned. I lost I don't know how much money (I don't remember exactly how much was in my accounts, it likely wasn't much, but that's not the point.) Those accounts, which I had for several years, had simply disappeared into thin air, and not only did I not get an explanation, I was treated like a criminal by bank employees, as if I were pulling some scam on them. I warn anyone against doing any sort of business with this fraudulent establishment.

Super friendly staff. Helped me open a NY checking account super fast. Money? They have so much…read morethey will let you borrow some. And it's a local bank. They've got "Finger Lakes" right there in the name! What more do ya want!?!?

I am so impressed with Chase. Always willing to help, had an issue with Bill payment and Byron…read morehelped, so very impressed and thankful

5 Stars for Byron for straightening out the mess. 0 stars for the idiots on the other end the 800#…read more on the back of my debit card.

Always great service and knowledgeable. I find that staff is always the same. Never an issue at…read moreall. Have had to call a couple times for information and always prompt with replies. Even though they seem understaffed at times, they work to keep all moving along. It is my best banking experience by far.

Customer service has gone down hill, new employees every month, they do not recognize or know their…read morelocal clients. Absolutely would tell you go some place else

Really friendly and knowledgeable staff. I actually enjoy going in there. The always happily…read morenotarizes stuff for free. Chris is awesome. My fav bank in Geneva for sure.

Bank Teller was very informative and helpful. Banker on the other hand was very rude and…read moredismissive. She made me feel like a burden. I needed information on my account and they told me they did not have time because they were going out to lunch in an hour. After leaving I noticed the banker go outside and water plants. This is unacceptable. No more will I choose to keep my trust in a bank that treats their clients with zero respect.

I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.