I've been doing business at HSBC Palmyra for over five years now. It's the primary bank for my employer, both for business and personal accounts, and I've had an account with them for at least the past four years.
The Palmyra branch has super-friendly tellers and I'm always greeted with a smile, and feel that we're on a "first-name basis." When I have problems with my accounts, whether personal or business, I always feel comfortable to call and ask for assistance and am almost always content with the way things are handled.
When I first started using this particular branch, I was impressed with all of the staff. It never took long to complete transactions; the lobby and the drive-thru were always open and well-staffed no matter what time of day (during business hours) I would drop by. However, as with many big businesses in today's economy, the number of people working there has dwindled, and although they remain cheerful and happy while serving customers, the waits are sometimes a little longer as can be the response time for more complicated financial issues/questions.
Also, kudos to HSBC Bank, USA for changing up their website presentation for mobile devices in the past week. It was always a chore to enter all of the security information into the "full-size" website forms on my iPhone, but now they've created a mobile layout that makes mobile banking SO MUCH easier. Way to go, HSBC... I had seriously considered changing banks for this fact alone, since much of my life happens on-the-go. This will definitely keep me around a little longer.
HSBC is a decent bank; the people at the Palmyra branch are above average. read more
