This bank was not very nice to use. I would constantly get fees added on that would overdraft my…read moreaccount and it would be my problem. Since changing banks I have not had this problem.

Place is a joke . Take your money some place else . Had a account for two weeks and had fraudulent…read morecharges that drained my account dry . Then had to go to the branch manager and basically beg for my money back that they lost to begin with . Not trust worthy at all . Go to Tompkins county trust . Allot better than this joke of a bank .

Very bad costumer service. They made a mistake in my account number. Instead of telling me, I found…read moreout about it by my employer's payroll branch after I wasn't paid. Even after I told them about it, they asked me to pay extra money for them to fix my account number on my checks. All they had to do was apologize and offer free correct checks. Very rude! No respect for costumer!

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

Super friendly staff. Helped me open a NY checking account super fast. Money? They have so much…read morethey will let you borrow some. And it's a local bank. They've got "Finger Lakes" right there in the name! What more do ya want!?!?

Good banking services. Usually these Banks have newer cleaner branches…read more Lots of options for various savings and investment accounts. Personable staff who can patiently walk you through the numerous options available to new and existing customers. I've banked with them for years and don't have many complaints. For a bank, they do a decent job.

The policy of being charged $14.00 for not depositing your paycheck into a Five Star Account is the…read morereason for this review.

Really friendly and knowledgeable staff. I actually enjoy going in there. The always happily…read morenotarizes stuff for free. Chris is awesome. My fav bank in Geneva for sure.

Bank Teller was very informative and helpful. Banker on the other hand was very rude and…read moredismissive. She made me feel like a burden. I needed information on my account and they told me they did not have time because they were going out to lunch in an hour. After leaving I noticed the banker go outside and water plants. This is unacceptable. No more will I choose to keep my trust in a bank that treats their clients with zero respect.