Customer service has gone down hill, new employees every month, they do not recognize or know their…read morelocal clients. Absolutely would tell you go some place else

We use this bank and have never had a problem. They offer great service and are always helpful.read more

Great hometown bank with a team who remember your name and give personalized service even though…read morewe're just a regular family with small balances... :)

I'm outside the United States, and I have no access to any resources, no support, no way to contact…read morethe specific person to request a letter of no interest and a lien release letter for a vehicle that was already sold for parts at a COPART auction with only a salvage certificate. It's been a week without any resolution or action; we need help from within the company to get this done.

Very bad costumer service. They made a mistake in my account number. Instead of telling me, I found…read moreout about it by my employer's payroll branch after I wasn't paid. Even after I told them about it, they asked me to pay extra money for them to fix my account number on my checks. All they had to do was apologize and offer free correct checks. Very rude! No respect for costumer!

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

I'd give it a zero stars but it is not an option. I have had my account with CFCU bank for 10…read moreyears. Over the last few years I have had numerous issues with the bank making mistakes. Recently needed to make some changes to my account - customer service was nonexistent. Waiting hours online - representatives do not know what they are doing, providing incorrect info continually, supposedly fixing mistakes but never do, - callbacks never come. Finally had to leave. Do not use this bank.

I have had CFCU at least 20 year. In the last 6 months the customer service has declined to a level…read moreof non-existence. My debit card had to be replaced due to fraud, called the office and they proceeded to issue a card. waited a week, no card showed up. called the office back to learn that it was never sent. The card then was sent via Fedex, activated the card then learned it was linked to the wrong account. Called the office again, said they would send another card via FedEx, never arrived. At this point I have decided to move all my money to a different bank.

My experiences with Alternatives Federal Credit Union have largely been very positive…read more Shortly after filing Chapter 7 bankruptcy ten years ago, I applied to several banks and credit unions for an auto loan, and Alternatives by far provided me with the best loan terms (3.9% interest, while everyone else offered me loans at 10%). So of course I went with Alternatives 3.9% loan and was able to pay it off in two years and two months. Their loan officer was very helpful and understanding regarding my financial situation. I also took their ten week Moneywise financial literacy course which was excellent and very helpful regarding developing a much better understanding of budgeting, investing, debt, credit card selection and management, etc. With their help, I went from being $53,000 in debt to almost $300,000. in savings and investments over the past ten years. Hence (like most things in life), Alternatives Federal Credit Union is largely what you make of it!...

WORST Bank in Ithaca!!!!! Their outside ATM is often Not…read moreWorking. They frequently have only 1 drive through window open, and if you go inside you'll be waiting even longer. Their staff has an attitude, they act like you are bothering them if you want service!!! I CLOSED both of my accounts there because they said they won't take my coin rolls for deposit!!!!!! Go to ANY OTHER BANK, you'll be better off!

I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

The policy of being charged $14.00 for not depositing your paycheck into a Five Star Account is the…read morereason for this review.

Super friendly staff. Helped me open a NY checking account super fast. Money? They have so much…read morethey will let you borrow some. And it's a local bank. They've got "Finger Lakes" right there in the name! What more do ya want!?!?