Always great service and knowledgeable. I find that staff is always the same. Never an issue at…read moreall. Have had to call a couple times for information and always prompt with replies. Even though they seem understaffed at times, they work to keep all moving along. It is my best banking experience by far.

Customer service has gone down hill, new employees every month, they do not recognize or know their…read morelocal clients. Absolutely would tell you go some place else

I'm outside the United States, and I have no access to any resources, no support, no way to contact…read morethe specific person to request a letter of no interest and a lien release letter for a vehicle that was already sold for parts at a COPART auction with only a salvage certificate. It's been a week without any resolution or action; we need help from within the company to get this done.

Great hometown bank with a team who remember your name and give personalized service even though…read morewe're just a regular family with small balances... :)

Very bad costumer service. They made a mistake in my account number. Instead of telling me, I found…read moreout about it by my employer's payroll branch after I wasn't paid. Even after I told them about it, they asked me to pay extra money for them to fix my account number on my checks. All they had to do was apologize and offer free correct checks. Very rude! No respect for costumer!

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

A nice clean friendly credit union...really nothing fancy or outstanding from what I could see but…read morewith several locations in the neighborhood, this credit union serves its members as well as any bank in town.

I've used CFCU for over 30 years. Paid two mortgages with them and a few car loans. They've made A…read moreLOT of money with my money. I paid a higher interest fee over national banks because I wanted to keep the money local, and get decent service. And it WAS. But it ISN'T anymore. They've gone from "OK" to lousy. Here's why: 1) they attached hidden fees to my car loan that amounted to $15 a month/per payment (not including interest), 2) paying bills online was easy. Now that they've changed the online pay to an app (CFCU+), it's very difficult. The app isn't intuitive, nor easy, and includes zero pop-ups of what an icon means. Searching for a biller is now a scroll fest, because the search bar will let you find the biller -if you spell it fully, correctly, as entered. Once you find it, you can't select it. So now, you have to scroll to select it anyway, 3) want to send a message to them online for good service? Well that option is temporarily disabled. Temporarily means for weeks. Give them a call?, prepare for a LONG wait. Customer service was their middle name, now it's their middle finger. If you are searching for a good local bank/CU, look further. That's what I'm doing now. In frustration.

Since I'm not from Ithaca, I don't belong to AFCU. But, most of my local friends are really serious…read moreabout Alternatives, and for what seems like good reason. The institution is all about supporting financial growth in the community, and as Rebecca said, they treat their members like human beings. They have programs for people who have had trouble with financial institutions in the past, and offer seminars and information on lots of different aspects of personal and small business finances. AFCU also offers free income tax preparation to families that make less than $49,000/year, though I think that exact number probably fluctuates. I volunteered with this program this past tax season, and I was blown away by the level of service and commitment displayed by the folks who run the program. The volunteers work really hard to make sure taxpayers get the greatest possible refund; I rarely saw anyone end up owing the IRS or the state. Ultimately, AFCU is a local community organization that's here to protect you! If I decide to stay in Ithaca much longer I'll definitely become a member.

If I could give them a zero I would. I spoke to two managers and they were so RUDE and extremely…read morecondescending. I was getting hot flashes trying to keep myself from getting out of characters. Disrespectful and acts like you are bothering them. They both rushed me off the phone. DO NOT BANK WITH THEM

I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

The policy of being charged $14.00 for not depositing your paycheck into a Five Star Account is the…read morereason for this review.

Super friendly staff. Helped me open a NY checking account super fast. Money? They have so much…read morethey will let you borrow some. And it's a local bank. They've got "Finger Lakes" right there in the name! What more do ya want!?!?