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    Ithaca Tax Services

    5.0 (1 review)
    Open 10:00 am - 3:00 pm
    Updated over 3 months ago

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    Services - Ithaca Tax Services

    Business filing for current tax year

    Individual filing for current tax year

    Current year tax preparation and filing

    5 More Services

    Business filing for past tax year(s)

    Individual filing for past tax year(s)

    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    Tax planning

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    6 years ago

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    Jackson Hewitt Tax Service

    Jackson Hewitt Tax Service

    (3 reviews)

    Seems there's only one person working in the whole office and the walk in sign is futile. I highly…read morerecommend making an appointment. Don't bother getting there early because I sat there for 10 minutes and no one was in the waiting area to greet me or check me in or ask if I had an appointment. It's not even a weekend. The interior is plain but neat, looks like it was painted a year or two ago as there's still painting tape around some edges. Location is convenient. The woman was nice and competent for basic situations, but did not seem comfortable with anything out of the ordinary or spelling or anything but taxes. Cost me $180 for a return and that was AFTER the coupon offer.

    The only positive thing in my experience was the customer service over the phone. There was no-one…read moreat the office for my 12:20 appointment. I called customer service. The woman on the phone apologized repeatedly. Called another "office" location. I was fit right in. After sitting for 15 minutes of the preparer scanning 4 pieces of paper and typing on the keyboard, he then tells me what my refund is. Proceeds to tell me that the cost of preparing my taxes is more than the amount of my refund. Needed to be paid today or before filing my taxes with them. How in the world other than corporate greed does it cost a little over $400 to file taxes. I do not recommend Jackson Hewitt to anyone trying to file taxes. They are a rip off, greedy, way over priced.

    Tompkins Community Bank

    Tompkins Community Bank

    (16 reviews)

    Y'all, it's really bad service: no joke. It's snooty. They don't greet people. It's cold and…read morebitter. They give mixed messages. It's just horrible customer service. No returned phone messages from supervisors after two left messages. Tried many times and many locations. Closed accounts (and they charged me $20 to close) and we went to Community Bank and had a much friendlier and professional experience.

    I am only selecting one star for my review because zero stars is not an option. I've been a…read morecustomer of this bank for JUST shy of 30 years, including for mortgage loans, business loans, business transactions, etc. And I continue to be regularly surprised by their ever-growing lack of sensitivity, and lack of understanding that "service" is the more important part of "Customer Service"! Their "official policies" are designed to put the onus on their customers' shoulders for all of the banks' shortcomings and/or problems. Imagine your Debit card just stops working one day ( worn out). So you ask, and wait for, a replacement (duplicate) card. And then, when trying to use the new, duplicate card, you hear those familiar words "I'm sorry, sir, your card was not accepted" so you use a second credit card for the purchase, and THEN you are told 2 days later, that the charge DID go through, so you've paid for the purchase TWICE! But rather than admit ANY responsibility for the duplicate payment, the bank runs through an army of "customer service reps", and over THREE HOURS OF YOUR TIME, very politely explaining why NONE of this is any part of their fault, AND that it is "Bank Policy" for the customer to negotiate with the vendor to recover any money lost. So, practically speaking, at that point you are spending hours and hours getting notarized copies of the duplicate Debit and Credit Card charges and paying your attorney ($150?) to send a letter to the vendor asking, please, please, please refund the duplicate $15 charge. And both bank and vendor are asking you if the duplicate charge wasn't for a duplicate order. But EVEN IF you are obsessive enough to save every receipt for every sandwich and cup of coffee, the receipts are going to list the exact same items bought, right? AND, if the vendor doesn't agree to reimburse you, it is then "Bank Policy" for the customer to file a Fraud claim with the bank, which results in the Debit Card being cancelled and replaced ( ie with new account number), and so EVERY automatic monthly charge that the customer had put in place gets refused, until the customer re-creates all that work! The abuse of your time just never stops! It's hard to imagine a lesser level customer "SERVICE"!

    Ithaca Tax Services - taxservices - Updated May 2026

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