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    Tompkins Community Bank

    1.4 (16 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    Services - Tompkins Community Bank

    Personal banking

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    7 years ago

    The new internet system is barely adequate. Expect the usual service to be minimal. Phone service is worthless

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    CFCU Community Credit Union

    CFCU Community Credit Union

    (2 reviews)

    I'm not in a habit of writing reviews, but CFCU's behavior lately has been so atrocious that I feel…read moreobliged. Five times in the last year and a half they have managed to fundamentally screw up written instructions for how to handle CDs at maturities, ranging from transferring the wrong amount out to closing the wrong CD to closing a CD that was intended to be renewed. Their response when I suggested they needed to put a better system in place was "we already fixed this particular transaction and we're sorry it happened." Their "improved" online banking system no longer makes it possible to organize the accounts in any way, they're just in an arbitrary order (even though the "unimproved" system did this just fine) which means for example that every time I want to see my checking balance I have to use the "Show More Accounts" button because it's off the bottom of the default screen. Their response indicated they have no plans to fix the problem. They replaced a perfectly functional ATM with a "VTM" which then rejected multiple cards, and they told me the only fix was to reissue the cards. The last two times I visited it, it indicated that it "could not dispense cash" which kind of defeats the original purpose of an ATM.

    Friendly staff, good services. Their online system is not great, but acceptable. This is the…read morefirst place to try for mortgages or any other banking services. Their only flaw has been lack of presence downtown, but they are opening a branch there in 2018.

    M&T Bank

    M&T Bank

    (5 reviews)

    If I could click no stars I would. I was a customer of M&T for a very short period of time due to…read moretheir awful customer service. I tried to deposit a check my daycare lady that was from the County, I have done this numerous times before switching to this bank with no problems. Instead of just holding the check like normal banks do, they decided to block my entire account, meaning I had no access to view my account, nor use my own money that was in the account. Then I went to the Ithaca branch office where I was told I had to call the fraud department. So I called the fraud department, and nobody there could help me, they directed me to visit the branch. So I called the branch on a Thursday morning asked them if I would get a call back today, he said if not, then for sure tomorrow. Friday came and went without a sound, I called the fraud department again the lady I spoke with was incredibly rude and unhelpful. Then on Monday I called the bank back and explained, the lady told me a manager would call me back by the end of the day. 3pm came around I had not received a call, so I called the bank back and the manager answered and gave some excuse as to why she has not returned my calls. After some conversation and explaining my frustration and her just like every other employee there, unhelpful. So I told her I will be closing my account I want my funds that are in there. So she told me I could come in tomorrow and receive my funds and close my account. So I went in the next day to get my money. She then said I was unable to close my account due to it still be under investigation. Meanwhile, I had given the check back to my daycare lady explained what the bank did, so she took the check to her bank it was deposited and she wrote me a check. So clearly, nothing wrong with the check. Today, nearly 4 weeks later, I receive a call from Tom Rooney from the fraud investigation department, he left a voicemail with his name and number (302-934-4516) and asked me to call him back. I did, and he asked me to explain the check, and immediately once I started they guy was rude, was not even giving me a chance to explain, was yelling, and bluntly rude, while calling me inappropriate names. Then yelled at me he was closing my account and hung up. All for depositing a check. I did not encounter one nice, helpful person through this entire experience. I was already closing my account due to them putting a hold on my own money and account, which allowed my paycheck to not be deposited. I have had Capital One Bank account for 15 years, the only reason I opened an M&T account was so that I had a local bank, WHAT A MISTAKE. I would highly highly highly advise against using this bank at all, not only was the branch itself rude and unhelpful there customer service number was even worse.

    As a small business owner, working with the staff at M&T on Triphammer has been a joy. Kellanne…read moreO'Mara is proactive, efficient, and friendly. The fees for business accounts are lower than the completion, and the service is unparalleled. If you are a small business, give Kellyanne a call to see what she can do for your business.

    Tompkins Community Bank - banks - Updated May 2026

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