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    CFCU Community Credit Union

    3.0 (2 reviews)

    Services - CFCU Community Credit Union

    Personal banking

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    3 years ago

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    Tompkins Community Bank

    Tompkins Community Bank

    (16 reviews)

    Y'all, it's really bad service: no joke. It's snooty. They don't greet people. It's cold and…read morebitter. They give mixed messages. It's just horrible customer service. No returned phone messages from supervisors after two left messages. Tried many times and many locations. Closed accounts (and they charged me $20 to close) and we went to Community Bank and had a much friendlier and professional experience.

    I am only selecting one star for my review because zero stars is not an option. I've been a…read morecustomer of this bank for JUST shy of 30 years, including for mortgage loans, business loans, business transactions, etc. And I continue to be regularly surprised by their ever-growing lack of sensitivity, and lack of understanding that "service" is the more important part of "Customer Service"! Their "official policies" are designed to put the onus on their customers' shoulders for all of the banks' shortcomings and/or problems. Imagine your Debit card just stops working one day ( worn out). So you ask, and wait for, a replacement (duplicate) card. And then, when trying to use the new, duplicate card, you hear those familiar words "I'm sorry, sir, your card was not accepted" so you use a second credit card for the purchase, and THEN you are told 2 days later, that the charge DID go through, so you've paid for the purchase TWICE! But rather than admit ANY responsibility for the duplicate payment, the bank runs through an army of "customer service reps", and over THREE HOURS OF YOUR TIME, very politely explaining why NONE of this is any part of their fault, AND that it is "Bank Policy" for the customer to negotiate with the vendor to recover any money lost. So, practically speaking, at that point you are spending hours and hours getting notarized copies of the duplicate Debit and Credit Card charges and paying your attorney ($150?) to send a letter to the vendor asking, please, please, please refund the duplicate $15 charge. And both bank and vendor are asking you if the duplicate charge wasn't for a duplicate order. But EVEN IF you are obsessive enough to save every receipt for every sandwich and cup of coffee, the receipts are going to list the exact same items bought, right? AND, if the vendor doesn't agree to reimburse you, it is then "Bank Policy" for the customer to file a Fraud claim with the bank, which results in the Debit Card being cancelled and replaced ( ie with new account number), and so EVERY automatic monthly charge that the customer had put in place gets refused, until the customer re-creates all that work! The abuse of your time just never stops! It's hard to imagine a lesser level customer "SERVICE"!

    M&T Bank

    M&T Bank

    (5 reviews)

    If I could click no stars I would. I was a customer of M&T for a very short period of time due to…read moretheir awful customer service. I tried to deposit a check my daycare lady that was from the County, I have done this numerous times before switching to this bank with no problems. Instead of just holding the check like normal banks do, they decided to block my entire account, meaning I had no access to view my account, nor use my own money that was in the account. Then I went to the Ithaca branch office where I was told I had to call the fraud department. So I called the fraud department, and nobody there could help me, they directed me to visit the branch. So I called the branch on a Thursday morning asked them if I would get a call back today, he said if not, then for sure tomorrow. Friday came and went without a sound, I called the fraud department again the lady I spoke with was incredibly rude and unhelpful. Then on Monday I called the bank back and explained, the lady told me a manager would call me back by the end of the day. 3pm came around I had not received a call, so I called the bank back and the manager answered and gave some excuse as to why she has not returned my calls. After some conversation and explaining my frustration and her just like every other employee there, unhelpful. So I told her I will be closing my account I want my funds that are in there. So she told me I could come in tomorrow and receive my funds and close my account. So I went in the next day to get my money. She then said I was unable to close my account due to it still be under investigation. Meanwhile, I had given the check back to my daycare lady explained what the bank did, so she took the check to her bank it was deposited and she wrote me a check. So clearly, nothing wrong with the check. Today, nearly 4 weeks later, I receive a call from Tom Rooney from the fraud investigation department, he left a voicemail with his name and number (302-934-4516) and asked me to call him back. I did, and he asked me to explain the check, and immediately once I started they guy was rude, was not even giving me a chance to explain, was yelling, and bluntly rude, while calling me inappropriate names. Then yelled at me he was closing my account and hung up. All for depositing a check. I did not encounter one nice, helpful person through this entire experience. I was already closing my account due to them putting a hold on my own money and account, which allowed my paycheck to not be deposited. I have had Capital One Bank account for 15 years, the only reason I opened an M&T account was so that I had a local bank, WHAT A MISTAKE. I would highly highly highly advise against using this bank at all, not only was the branch itself rude and unhelpful there customer service number was even worse.

    As a small business owner, working with the staff at M&T on Triphammer has been a joy. Kellanne…read moreO'Mara is proactive, efficient, and friendly. The fees for business accounts are lower than the completion, and the service is unparalleled. If you are a small business, give Kellyanne a call to see what she can do for your business.

    CFCU Community Credit Union - banks - Updated May 2026

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