These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

The new internet system is barely adequate. Expect the usual service to be minimal. Phone service…read moreis worthless

I am only selecting one star for my review because zero stars is not an option. I've been a…read morecustomer of this bank for JUST shy of 30 years, including for mortgage loans, business loans, business transactions, etc. And I continue to be regularly surprised by their ever-growing lack of sensitivity, and lack of understanding that "service" is the more important part of "Customer Service"! Their "official policies" are designed to put the onus on their customers' shoulders for all of the banks' shortcomings and/or problems. Imagine your Debit card just stops working one day ( worn out). So you ask, and wait for, a replacement (duplicate) card. And then, when trying to use the new, duplicate card, you hear those familiar words "I'm sorry, sir, your card was not accepted" so you use a second credit card for the purchase, and THEN you are told 2 days later, that the charge DID go through, so you've paid for the purchase TWICE! But rather than admit ANY responsibility for the duplicate payment, the bank runs through an army of "customer service reps", and over THREE HOURS OF YOUR TIME, very politely explaining why NONE of this is any part of their fault, AND that it is "Bank Policy" for the customer to negotiate with the vendor to recover any money lost. So, practically speaking, at that point you are spending hours and hours getting notarized copies of the duplicate Debit and Credit Card charges and paying your attorney ($150?) to send a letter to the vendor asking, please, please, please refund the duplicate $15 charge. And both bank and vendor are asking you if the duplicate charge wasn't for a duplicate order. But EVEN IF you are obsessive enough to save every receipt for every sandwich and cup of coffee, the receipts are going to list the exact same items bought, right? AND, if the vendor doesn't agree to reimburse you, it is then "Bank Policy" for the customer to file a Fraud claim with the bank, which results in the Debit Card being cancelled and replaced ( ie with new account number), and so EVERY automatic monthly charge that the customer had put in place gets refused, until the customer re-creates all that work! The abuse of your time just never stops! It's hard to imagine a lesser level customer "SERVICE"!

I've used CFCU for over 30 years. Paid two mortgages with them and a few car loans. They've made A…read moreLOT of money with my money. I paid a higher interest fee over national banks because I wanted to keep the money local, and get decent service. And it WAS. But it ISN'T anymore. They've gone from "OK" to lousy. Here's why: 1) they attached hidden fees to my car loan that amounted to $15 a month/per payment (not including interest), 2) paying bills online was easy. Now that they've changed the online pay to an app (CFCU+), it's very difficult. The app isn't intuitive, nor easy, and includes zero pop-ups of what an icon means. Searching for a biller is now a scroll fest, because the search bar will let you find the biller -if you spell it fully, correctly, as entered. Once you find it, you can't select it. So now, you have to scroll to select it anyway, 3) want to send a message to them online for good service? Well that option is temporarily disabled. Temporarily means for weeks. Give them a call?, prepare for a LONG wait. Customer service was their middle name, now it's their middle finger. If you are searching for a good local bank/CU, look further. That's what I'm doing now. In frustration.

Disgusting customer service, 99% of the people there have no idea what they're doing…read more The worst online banking app I have ever had to deal with. Would not recommend this place.

If I could give them a zero I would. I spoke to two managers and they were so RUDE and extremely…read morecondescending. I was getting hot flashes trying to keep myself from getting out of characters. Disrespectful and acts like you are bothering them. They both rushed me off the phone. DO NOT BANK WITH THEM

My experiences with Alternatives Federal Credit Union have largely been very positive…read more Shortly after filing Chapter 7 bankruptcy ten years ago, I applied to several banks and credit unions for an auto loan, and Alternatives by far provided me with the best loan terms (3.9% interest, while everyone else offered me loans at 10%). So of course I went with Alternatives 3.9% loan and was able to pay it off in two years and two months. Their loan officer was very helpful and understanding regarding my financial situation. I also took their ten week Moneywise financial literacy course which was excellent and very helpful regarding developing a much better understanding of budgeting, investing, debt, credit card selection and management, etc. With their help, I went from being $53,000 in debt to almost $300,000. in savings and investments over the past ten years. Hence (like most things in life), Alternatives Federal Credit Union is largely what you make of it!...

New to the area, and the employees at this branch are very helpful with all aspects of banking…read more... They take time to answer questions and do their best to conduct YOUR business....I'm quite happy with them on a personal level.....

I've banked here for years, mostly using this branch. always get great service always pleasant and…read moreprofessional.

Consumers beware!!!!, This is the furthest you can get to a "community bank". Customer loyalty is…read morenonexistent. The top brass is only concerned with their earnings. They don't respond to customer concerns, they want to operate as the big banks do and do not respect the customer, especially those that have done business with them for years . Shop around.

ELMIRA Savings is a true community bank that appreciates their customers. Their mortgage rate was…read morecompetitive and we closed quickly. I highly recommend ESB!!

Probably the most passive-aggressive business model I have ever encountered...manipulative to a…read morefault, dishonest and unprofessional. It's painfully obvious they believe they are doing you a favor by doing business with them.

Trying to solve a banking problem with branch manager while clerk is smirking like a child…read more Entitlement from everywhere

Not high tech and banking hours are not convenient, but this is a nice, little hometown bank with…read morefriendly staff and great bank president. Feels warm and cozy, just like Mayberry!