These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

Y'all, it's really bad service: no joke. It's snooty. They don't greet people. It's cold and…read morebitter. They give mixed messages. It's just horrible customer service. No returned phone messages from supervisors after two left messages. Tried many times and many locations. Closed accounts (and they charged me $20 to close) and we went to Community Bank and had a much friendlier and professional experience.

I am only selecting one star for my review because zero stars is not an option. I've been a…read morecustomer of this bank for JUST shy of 30 years, including for mortgage loans, business loans, business transactions, etc. And I continue to be regularly surprised by their ever-growing lack of sensitivity, and lack of understanding that "service" is the more important part of "Customer Service"! Their "official policies" are designed to put the onus on their customers' shoulders for all of the banks' shortcomings and/or problems. Imagine your Debit card just stops working one day ( worn out). So you ask, and wait for, a replacement (duplicate) card. And then, when trying to use the new, duplicate card, you hear those familiar words "I'm sorry, sir, your card was not accepted" so you use a second credit card for the purchase, and THEN you are told 2 days later, that the charge DID go through, so you've paid for the purchase TWICE! But rather than admit ANY responsibility for the duplicate payment, the bank runs through an army of "customer service reps", and over THREE HOURS OF YOUR TIME, very politely explaining why NONE of this is any part of their fault, AND that it is "Bank Policy" for the customer to negotiate with the vendor to recover any money lost. So, practically speaking, at that point you are spending hours and hours getting notarized copies of the duplicate Debit and Credit Card charges and paying your attorney ($150?) to send a letter to the vendor asking, please, please, please refund the duplicate $15 charge. And both bank and vendor are asking you if the duplicate charge wasn't for a duplicate order. But EVEN IF you are obsessive enough to save every receipt for every sandwich and cup of coffee, the receipts are going to list the exact same items bought, right? AND, if the vendor doesn't agree to reimburse you, it is then "Bank Policy" for the customer to file a Fraud claim with the bank, which results in the Debit Card being cancelled and replaced ( ie with new account number), and so EVERY automatic monthly charge that the customer had put in place gets refused, until the customer re-creates all that work! The abuse of your time just never stops! It's hard to imagine a lesser level customer "SERVICE"!

I'd give it a zero stars but it is not an option. I have had my account with CFCU bank for 10…read moreyears. Over the last few years I have had numerous issues with the bank making mistakes. Recently needed to make some changes to my account - customer service was nonexistent. Waiting hours online - representatives do not know what they are doing, providing incorrect info continually, supposedly fixing mistakes but never do, - callbacks never come. Finally had to leave. Do not use this bank.

I have had CFCU at least 20 year. In the last 6 months the customer service has declined to a level…read moreof non-existence. My debit card had to be replaced due to fraud, called the office and they proceeded to issue a card. waited a week, no card showed up. called the office back to learn that it was never sent. The card then was sent via Fedex, activated the card then learned it was linked to the wrong account. Called the office again, said they would send another card via FedEx, never arrived. At this point I have decided to move all my money to a different bank.

My experiences with Alternatives Federal Credit Union have largely been very positive…read more Shortly after filing Chapter 7 bankruptcy ten years ago, I applied to several banks and credit unions for an auto loan, and Alternatives by far provided me with the best loan terms (3.9% interest, while everyone else offered me loans at 10%). So of course I went with Alternatives 3.9% loan and was able to pay it off in two years and two months. Their loan officer was very helpful and understanding regarding my financial situation. I also took their ten week Moneywise financial literacy course which was excellent and very helpful regarding developing a much better understanding of budgeting, investing, debt, credit card selection and management, etc. With their help, I went from being $53,000 in debt to almost $300,000. in savings and investments over the past ten years. Hence (like most things in life), Alternatives Federal Credit Union is largely what you make of it!...

WORST Bank in Ithaca!!!!! Their outside ATM is often Not…read moreWorking. They frequently have only 1 drive through window open, and if you go inside you'll be waiting even longer. Their staff has an attitude, they act like you are bothering them if you want service!!! I CLOSED both of my accounts there because they said they won't take my coin rolls for deposit!!!!!! Go to ANY OTHER BANK, you'll be better off!

New to the area, and the employees at this branch are very helpful with all aspects of banking…read more... They take time to answer questions and do their best to conduct YOUR business....I'm quite happy with them on a personal level.....

I've banked here for years, mostly using this branch. always get great service always pleasant and…read moreprofessional.

Consumers beware!!!!, This is the furthest you can get to a "community bank". Customer loyalty is…read morenonexistent. The top brass is only concerned with their earnings. They don't respond to customer concerns, they want to operate as the big banks do and do not respect the customer, especially those that have done business with them for years . Shop around.

We'd been shopping for a mortgage loan for weeks and were actively engaged with four different…read morelenders. The best offer came from a lead bank out of Tompkins County, but they could not (or would not) lock in a rate claiming they first needed an inspection and lawyer's approval before even locking down the rate. We'd financed multiple loans in the past never experiencing this and realtors were telling us this was very unusual. The lender then went on vacation leaving us hanging and despite two left messages with the supervisor we could not get a call back - from anyone. We tried Community Bank as a hail-Mary last minute attempt. Despite the agent planning to leave that afternoon for vacation she was able to lock us in at the same exact rate and fees WITHIN TWO HOURS. No muss - no fuss. They opened up our checking accounts and accommodated us in a number of other ways. THAT'S how you welcome people back to the area and provide excellent customer service. Very grateful for everyone that helped us.

Probably the most passive-aggressive business model I have ever encountered...manipulative to a…read morefault, dishonest and unprofessional. It's painfully obvious they believe they are doing you a favor by doing business with them.

Trying to solve a banking problem with branch manager while clerk is smirking like a child…read more Entitlement from everywhere

Not high tech and banking hours are not convenient, but this is a nice, little hometown bank with…read morefriendly staff and great bank president. Feels warm and cozy, just like Mayberry!