If I could give this company a zero I would. I wish I had seen the Rip Off report on them before…read morechoosing them. I've held a brokers license and have worked closely with over a dozen lenders. I was referred to Twin Tier Mortgage when I moved from the west. If I give them the full benefit of the doubt this company is at least the most disorganized, non-communicative, sloppy lender I've heard of. When they required 4 pay stubs from a job across the country that I wasn't starting until after closing I was told this was standard procedure. When I explained to the Bola's that I had been a broker and knew that was not true the communication stopped. No returned phone calls. No clear communication by email. No commitment to even close our loan. We drove 3000 miles to be in town in time for our closing after providing everything and hearing nothing back. 1 day before closing they delayed our closing without a clear date or reason. We were instead asked to provide a long list of ridiculous items: told to fly back to the west coast to get a paper from the moving warehouse instead of accepting another form of proof, required to double pay a very large bill because they didn't like the language the company used to state it was paid on our credit report. I was forced to start work early with no clothes or a place to live. My employer was asked to provide my stubs eight different times and was very unhappy with their lack of professionalism or even clear, understandable requests. They wouldn't even return my bosses calls. They sent me 2 hours away to the wrong place when we finally had a closing appt. it was an absolute nightmare. This company has been in business under several names (google the rip off report) which is clear evidence of a bad business. We would of changed lenders but after being forced to live in a hotel for five weeks we were too close to having to pay capital gains on the sale of our last home. As soon as we had sold our other home they knew they had us. When I asked for a clear timeline they told me to find someone else if I didn't like them. This company should be avoided at all costs. E Rey realtor or bank I've talked to or forwarded emails to is equally shocked that they are in business at all. Steer clear! Go with a national credit union and get a much better rate and a company that knows how to actually do this job. That's what we wish we could've done. UPDATE: I've been threatened with legal action from this company for posting my experience. That pretty much says it all.

Great! They helped us from start to finish. They did 90% of…read morethe legwork. They always were there to answer my questions, any time of the day.

Thanks to Bill for getting it done in a timely manner. Very responsive and easy to get in touch…read morewith. I would definitely recommend Approved Credit Services

My husband is an over the road truck driver and we were purchasing a mobile home...the patience,…read moreunderstanding, communication and the Customer Service we received with this company was outstanding. Additionally any time I had questions regarding the forms and loan was answered in a timely manner. My agents name was Mark Bregard. I will definitely recommend this company in the future.

I have very mixed thoughts on First Priority. Jennifer did a really good job of getting everything…read moresetup initially. We had a very aggressive close and we were assured that we would be able to achieve it. Where it ended up falling apart though was the follow-up with the bank to keep things on target. The bank scheduled our appraisal late, then they took a few extra days to review all of the documents. I feel if First Priority would have had a better relationship with the bank things would have been on target and we would have actually been able to close when we actually needed to.

My wife and I had the worst experience ever working with this company. We worked with them for 4…read moremonths. We had phone calls and text messages blatantly ignored, they kept asking for the same information multiple times, working with two different people at the same time, and we were one month passed our closing date and they would only work on us one day every week since they said they had others before us. After four months of working with them (one month passed our closing date) they told us they could not give us a loan because our home appraisal compared two bed houses to our one bed. They said there were no one bed houses to compare it to. I understand this but it took them THREE months to realize something that should have been realized when the appraisal was done THREE weeks into working with them. They promised us our appraisal money back and said it would deposit into our account within 3 weeks. 4 weeks later we never saw that money so I called the lady we were working with and she ignored every call and text message. It took days to contact her manager and I finally got a call back and got my money back. They told us there is no one who could get us a loan for this house. We went to Chemung Canal Trust and we closed on that same house within 2 months. Ive now heard of many others who had similar issues with them. BEWARE.

called today to get my 1098. First person at the Rochester…read moreoffice had no idea whom to talk. Tried three other locations, two did not answer at all. Third location answered and put me into voice mail. its Thursday at 3pm really? Scott Sullivan called me back from Rochester from the first call. send an email to Kristin Thorton which was great. In the email he ask her if she is the person to provide this. Really? So he does not know? Disorganized mess!

I worked with Frank Sardina at the Buffalo office and I couldn't be happier with his expertise and…read moreexperience. Although I have purchased a home before it was not in NY. Frank was able to walk me through the differences between states and help me understand the process of purchasing a new construction home. After the first conversation I felt at ease that I could trust him to get our house funded. Frank was also very responsive to my calls, questions and concerns. I highly recommend him to anyone purchasing in and around the Buffalo area and will be using him again if I need a loan broker in the future.

Great customer service and support during my mortgage process. Tracy V. Was great and her handling…read moreof the finalization was great.top notch in customer service and support! Thank you for all your support! God bless.

Always pleasant and helpful no matter the clerk. Love banking with them have for years nowread more

I have worked with Eric Johnson at Syracuse Securities for 3 years and we have done over 100 deals…read moretogether. Eric and his team have closed 100% of the loans and created a great experience for our clients. If you're buying a home you NEED to reach out to them.