Great! They helped us from start to finish. They did 90% of…read morethe legwork. They always were there to answer my questions, any time of the day.

If you are looking for a nightmare financing process then this place is for you. Let me first say,…read morewe are far from first time homebuyers. Secondly, we have always dealt with our credit union but on the suggestion of some of our good friends we decided to give TTM a try. Never, ever again. It started out well, Patrick Bola was wonderful... then our case went to Amy. That's when everything went downhill. Non responsive, unprofessional, just a rotten experience. We literally scanned what seemed thousands of pages of info to her, for her to request them again. It was almost as if our time was not her concern. We did ALL of the leg work for her to just push the papers onto the next. There is so much more to our grievances but on the DAY OF OUR CLOSING, she still couldn't give us a correct total needed. An hour before the closing, on a Friday off to the bank we go for the check. I mean, come on. People work. We all have full time jobs... it was bad enough I had to take time off previously to do the leg work for them earlier. Horrible. Finally closed, the concessions we had requested weren't even in the financing. Too late now. Anyways, save yourselves headaches, time, and over all heartburn and please go to your bank/credit union that you normally do business with.

Thanks to Bill for getting it done in a timely manner. Very responsive and easy to get in touch…read morewith. I would definitely recommend Approved Credit Services

My husband is an over the road truck driver and we were purchasing a mobile home...the patience,…read moreunderstanding, communication and the Customer Service we received with this company was outstanding. Additionally any time I had questions regarding the forms and loan was answered in a timely manner. My agents name was Mark Bregard. I will definitely recommend this company in the future.

I have very mixed thoughts on First Priority. Jennifer did a really good job of getting everything…read moresetup initially. We had a very aggressive close and we were assured that we would be able to achieve it. Where it ended up falling apart though was the follow-up with the bank to keep things on target. The bank scheduled our appraisal late, then they took a few extra days to review all of the documents. I feel if First Priority would have had a better relationship with the bank things would have been on target and we would have actually been able to close when we actually needed to.

My wife and I had the worst experience ever working with this company. We worked with them for 4…read moremonths. We had phone calls and text messages blatantly ignored, they kept asking for the same information multiple times, working with two different people at the same time, and we were one month passed our closing date and they would only work on us one day every week since they said they had others before us. After four months of working with them (one month passed our closing date) they told us they could not give us a loan because our home appraisal compared two bed houses to our one bed. They said there were no one bed houses to compare it to. I understand this but it took them THREE months to realize something that should have been realized when the appraisal was done THREE weeks into working with them. They promised us our appraisal money back and said it would deposit into our account within 3 weeks. 4 weeks later we never saw that money so I called the lady we were working with and she ignored every call and text message. It took days to contact her manager and I finally got a call back and got my money back. They told us there is no one who could get us a loan for this house. We went to Chemung Canal Trust and we closed on that same house within 2 months. Ive now heard of many others who had similar issues with them. BEWARE.

I worked with Frank Sardina at the Buffalo office and I couldn't be happier with his expertise and…read moreexperience. Although I have purchased a home before it was not in NY. Frank was able to walk me through the differences between states and help me understand the process of purchasing a new construction home. After the first conversation I felt at ease that I could trust him to get our house funded. Frank was also very responsive to my calls, questions and concerns. I highly recommend him to anyone purchasing in and around the Buffalo area and will be using him again if I need a loan broker in the future.

called today to get my 1098. First person at the Rochester…read moreoffice had no idea whom to talk. Tried three other locations, two did not answer at all. Third location answered and put me into voice mail. its Thursday at 3pm really? Scott Sullivan called me back from Rochester from the first call. send an email to Kristin Thorton which was great. In the email he ask her if she is the person to provide this. Really? So he does not know? Disorganized mess!

Always pleasant and helpful no matter the clerk. Love banking with them have for years nowread more

A very positive financial institution to deal with. A financial institution that knows its members.read more

I have worked with Eric Johnson at Syracuse Securities for 3 years and we have done over 100 deals…read moretogether. Eric and his team have closed 100% of the loans and created a great experience for our clients. If you're buying a home you NEED to reach out to them.