My wife and I had the worst experience ever working with this company. We worked with them for 4 months. We had phone calls and text messages blatantly ignored, they kept asking for the same information multiple times, working with two different people at the same time, and we were one month passed our closing date and they would only work on us one day every week since they said they had others before us. After four months of working with them (one month passed our closing date) they told us they could not give us a loan because our home appraisal compared two bed houses to our one bed. They said there were no one bed houses to compare it to. I understand this but it took them THREE months to realize something that should have been realized when the appraisal was done THREE weeks into working with them. They promised us our appraisal money back and said it would deposit into our account within 3 weeks. 4 weeks later we never saw that money so I called the lady we were working with and she ignored every call and text message. It took days to contact her manager and I finally got a call back and got my money back. They told us there is no one who could get us a loan for this house. We went to Chemung Canal Trust and we closed on that same house within 2 months. Ive now heard of many others who had similar issues with them. BEWARE. read more