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    Premium Mortgage

    3.2 (22 reviews)
    Open 9:00 am - 5:00 pm
    Updated 3 months ago

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    11 years ago

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    Pauline J.

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    11 years ago

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    Pauline J.

    Heather, thank you so much for your stellar review!

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    Ask the Community - Premium Mortgage

    Are their underwriters complete retards or just disrespectful a..holes? Coming up with every excuse not yo let us go to closing on time a complete nightmare especially just before christmas when you have kids!!

    Thank you for taking the time to ask a question/review. Premium Mortgage Corporation strives to provide excellent customer service and we are sorry that we fell short of expectations. If you'd like to speak with us regarding your experience please… Read more

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    Review Highlights - Premium Mortgage

    o. Emma Kennedy also assisted with our mortgag

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    Howard Hanna - Brighton

    Howard Hanna - Brighton

    (2 reviews)

    David Barnes' handling of our offer on Lake Front property was utterly unprofessional and…read moreunethical. Our offer was accepted, and we placed a $30,000 deposit, at Howard Hanna Brighton congratulating us on the purchase in their office. A week later, we were shocked to learn through our attorney--not David--that the seller took a cash offer instead. David ignored our calls and texts, never giving us a chance to counteroffer. This lack of communication and apparent greed is unacceptable for a high-value transaction. I believe this violates NAR's Code of Ethics, as David failed to act transparently or fairly. His Zillow reviews show only four sales under $80,000, proving he's out of his depth with luxury properties. Check his Google reviews--out of 10, at least 5 report the same issue: David chickening out after accepting offers. This pattern of behavior is alarming. As a bottom-tier realtor, he lacks the professionalism to deal with serious buyers. Avoid David Barnes to save your time, money, and trust!

    Stay away! Horrible experience dealing with these agents. We had a signed and accepted offer on a…read morehome listed by them by the close of negotiations date. Two days later they accepted our $50k wire transfer for deposit, and then proceeded to accept another offer for a few thousand more. This is the last day of our 1031 exchange window, and they basically ruined our chances to buy costing us $20k in taxes. Be careful with these guys. They are crooks.

    PrimeLending, A PlainsCapital Company

    PrimeLending, A PlainsCapital Company

    (4 reviews)

    Like many others, I really struggled with my homebuying process. I got pre-approved by 3 different…read morebanks before my realtor recommended Jake at Prime Lending and I was so glad I went with them! He was great and answered all my questions timely and was even available after hours. The process went smoothly even when dealing with SONYMA grants and they were able to help me achieve a 30 day close. I can't stand enough good things about my experience.

    I'm sad to see the two prior poor reviews because our experience has been nearly flawless…read more I went to high school with Michael Davis and somehow ended up on his e-mail distribution list. It wasn't the first e-mail pitch I received from him, but on this one day, I felt spurred to reach out to Mike and see what he could do for us. We knew that rates were at all time lows and we could save big if we could refinance. The catch was that we digging ourselves out of some bad debt and I've had many other lenders ghost me once they pulled my credit score. We'd made great strides recently to fix that and needed someone to give us a chance. Michael placed us in the very capable hands of one of his team members, Marie Bolton. Not only was the answer, "Yes, we'll work with you" but "We've got a deal you can't refuse!" Our initial estimates seemed almost too good to be true; but by the time we were all said and done, our terms at closing were EVEN BETTER! In the end we cut a 30-year fixed to a 15-year fixed and saved 2.5% APR in the process. That will save us AT LEAST $130,000 compared to sticking with the original mortgage. We plan to make extra payments and save even more. Overall, the process was very smooth and simple. Everything but the closing was completely online. From the application to uploading documents to e-signing forms, we were turning things around within minutes. Any questions Chris Marcelo, our processor, had, were resolved promptly for a quick approval. We were actually shocked when we were told on Wednesday that we were "Cleared to Close!" that the attorney wanted it done Friday morning. A night/day difference from our purchase experience. Initial contact with Mike, May 10. Closing, June 18. That's pretty dang good by New York real estate standards! Having been through 3 purchases and now 2 refinances, I know that there's a good chance our mortgage may be sold to another servicing company. Mike tells me that they now do a lot of servicing themselves and there's a better chance they'll keep us for themselves. That would be nice. Less chance for errors like Zayne reported.

    Howard Hanna - Rochester

    Howard Hanna - Rochester

    (2 reviews)

    Cascade District, Center City

    Absolutely not!! Not only was my realtor awful I'm in a house that knowingly needed repairs!! There…read morewas no " as is" clause in the listing but yet she put it in tiny letter on the contract afterwards rushing me to sign !! She said sellers would not allow inspection, wouldn't not allow my daughter to see the layout SHE never fought for us being the buyers rep... so my furnace just went, the hot water tank needs immediate fixing, dish washer don't work yet she said it worked when we went through " no" you turn it on heard the motor and turned it off! I tried to run it and water all over the floor. Garbage disposal broke!! Seller made out and so did my realtor and Howard Hanna , DONT recommend unless want to end of like me thousands of dollars in dept 3 weeks into closing!

    I recently purchased a "newly renovated" home from James Robert Blaine, who is a Howard Hanna…read moreagent. He sold me a home that he both owned and was the listing agent for. The fast moving market in Rochester does not allow for buyers to get a pre-purchase inspection if they want to be competitive. He is clearly taking advantage of homebuyers given this environment. I obtained an inspection after the close and it revealed serious issues caused by Mr. Blaine's renovations. These fixes will require close to 7% of the purchase price to correct. These are not discretionary or cosmetic fixes. They are foundational to the functions of the home (ie: plumbing, structural walls, and electric) I approached Mr Blaine. He took no responsibility and instead told me to contact his attorney. Given that he was both the owner and the listing agent, I would recommend avoiding working with him at all costs, on either side of a transaction. I would rate this agent and the organization with negative stars if possible.

    Premium Mortgage - mortgagelenders - Updated May 2026

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