401k Department - I have worked with Paychex payroll in CA for a number of years. Bayarea support…read morehave been great. If there was less than one star, this would be my choice. In more than 1 incident, a major distribution error happened. In the first case, I requested partial distribution, sent me wrong amount and shorted check. In the second case, I was sent $7000 too much. In both cases, the documentation clearly stated how much to distribute for a rollover. Getting this fixed took many phone calls and follow-ups. Poor communication, poor service as well. Clearly no confidence in this company to handle your 401k!!

Well , I cannot even get a human to help me on the phone.. Sad and pititfulread more

Run from this company. I have used the larger payroll…read morecompanies for the better part of 25 years. I was lured in to complete payroll by the pricing, & after numerous mistakes, I continued to give them a chance. The last straw was when they didn't submit my companies 401k contributions to investment company. For over 2 months they had no idea what happened to over 25 thousand in investment money, & told me I had to look into it for myself with the investment company, while complete payroll could show me no evidence of submitting it. I contacted the manager at complete & he said he would submit my complaint to the VP of operations. I asked if my deposit was going to be deposited to the investment company retroactively, & who was going to pay the dividends that should have accrued? I was told to call the investment company. Stay far away from complete payroll. The money you save over a larger company

From the owner: We're a mid-sized firm that specializes in payroll processing, human resources, time and labor,…read moreAffordable Care Act compliance and a few other related services. We work with clients all over the country from a county in Upstate New York where there are literally more cows than people. We think it's pretty charming, actually.

I've had my taxes done here for years and have no complaints. She mails out a questionnaire with a…read morereturn envelope, I opt to drop it back off with my paperwork in their locked drop box. A short time later she mails it back to sign, I mail it back and funds are deposited. Of course she is available for face to face or email consulting but if you don't need to it's all streamlined.

This company handles my employer's pre-tax benefits. I've been with this employer, and using BRI's…read moreFSA and commuter benefit services, for about 18 months. So far I've been really happy with their service. The website and app are simple, easy to use, and give me the info I need. Any time I've submitted a manual claim it's been processed quickly. The few times I've had to call someone on the phone, they've generally been helpful and responsive. I honestly have no complaints!

This is my second review of this company. I honestly didn't think things could get worse after my…read morefirst experience a few months ago--but they did. I purchased custom orthotics, fully covered by insurance, totaling over $500. I had more than enough funds available, yet my card was declined over a $39 eye doctor receipt that BRI claimed was "unclear." I visited the eye doctor three separate times to obtain a new receipt and submitted it three times--still denied. I eventually paid the $39 out of pocket just to get my card unblocked. The foot doctor allowed me to pay $275 upfront and the remainder when I picked up the orthotics. I immediately submitted a reimbursement claim for that $275. Weeks later, I discovered it had been denied. When I called, I was told the receipt was legible and verified--but the description of service wasn't acceptable. Apparently, the word "orthotics" wasn't good enough, despite being plainly listed on the receipt. When I returned to pay the remaining $250, I used the now-unblocked HSA card with no issues and then requested an even more detailed receipt for the first charge that was denied--something I've never had to do before. The doctor's office was just as confused as I was, but they complied. That claim was denied too, this time with the excuse that I'd already reached my 2025 maximum, which is flat-out untrue. At that point, based on my experience and the countless similar reviews, I knew there was nothing more I could do. For BRI, these awful experiences aren't a bug--they're the business model. They intentionally make reimbursement difficult, knowing people will eventually give up. That's how they protect their bottom line. If you have any choice at all, do not use this company. It's a racket--plain and simple.