Everyone there is amazing and so helpful in anyway they can . Always there to answer any questions…read more,no matter how big or small.They are there for you,and give you the best rates.They go above and beyond for you. I've been there almost 20 years. Thank you to them all you guys are great! Laurie Thomas

One of the best in Rochester. Tony & Karen will handle all your insurance needs and do it at…read morereasonable prices. The best thing about having a local insurance agent is, if you have a problem, they can quickly assist you. No calling a national # and getting transferred from one dept to another, getting put on hold and having to explain your problem over and over. Then there's Karen, the best there is at taking care of any and all insurance questions or concerns you may have. My family and I have been with them for over 30+ years. In fact, we consider them as family. Great coverage and friendly service. Make them a part of your family... Miguel

That time of year again to belly up to the tax place and file your taxes. I know it's not fun at…read moreall but Stacy is our girl and she has been doing our taxes and my in-laws taxes for years. She's very helpful friendly and professional. I was doing an online tax software before and hoping I answered all the questions right so the IRS wouldn't come and break my legs. This is much better by far. Having the piece of mind that your taxes are done right is a no brainer.

I have always has a good experience with Stacy preparing my taxes for the last 10 years!…read more Conveniently located at four corners in Williamson, there is plenty of parking in the back! She has completed both mine and my husbands taxes the past few years, always in and out in under an hour, and for less than $100 bucks each. Better than going to a mill to have them done, and a lot more personal! Highly recommend!

As a busy working mom I was so impressed when Travis came to my house last year and educated me on…read moreyour services and products. It helped a lot that he came to me instead of me packing up the kids and trying to find time in the evening to get to your office.

I have been with Chris and his agency for many years. He has always been there for me, and always…read morecalls me back promptly! If I have a specific question, he even gets back to me after hours from his cell phone!--Couldn't be happier!

Great people, great service, great everything. These people are the best. I haven't had a problem…read moreyet. I should've went with them first before Nationwide. I'll ride with them until I can't anymore. Thank You Ferris Insurance

Communication and customer service seem to have suffered over the years. Very different experience…read morethe last year working with them for my homeowners policy. Had to keep track of conversations, and copies of records. Documentation had been lost a few times. Also irritated with the direct mail marketing that kept getting sent to the house.

We had a challenging auto insurance need and Greg went the extra mile to make sure everything work…read more It didn't hurt that his office is across the street from the DMV office. Highly recommended.

It is always a pleasure to work with Jim Bruning. He is always pleasant, helpful, knowledgeable and…read morecompetent. I have referred many friends to his office without hesitation.

My family was seeking a getaway home in Rome, NY, and Jim at State Farm was quickly able to provide…read moreus with homeowners insurance coverage even though we lived in New Jersey. Not only was he exceedingly knowledgeable, but he was just such a Great guy to work with. I highly recommend him for anyone's homeowner insurance. Rick C in NJ

awesome local bank. tellers are always prompt and courteous. can genuinely tell that they care…read moreabout providing good customer service rather than just going through the motions. investment services, mortgages and auto loans.

Sears, ESL, If you need appliance repairs, stay far, far away from these thieves. My 74 year old,…read moreone arm Vietnam Vet father has been taken to the cleaners by these folks. He placed a service call to them on 10/7 because the freezer on his Kenmore side by side quit working. They came out on 10/25 and diagnosed that the thermostat in the freezer went bad. He paid $599.31 to have it replaced. A day later he noticed water all over the floor. He opened the freezer and everything in it had thawed out. He called back on 10/26 and informed them of the issue. The earliest they could get a tech out was middle of November. Approaching that appointment they called and informed him they had to reschedule until 11/24. Tech came out on 11/24 and advised the wrong thermostat was installed. Had to order him another one. Would be back on 12/8. My father then receives a bill for $474 for services on 11/24. No phone number for a billing department. Only an email. An email is sent to the billing department on 12/1 asking why he was billed when he already paid for services and they put the wrong part in. On 12/7, tech by the name of Mike calls and says he needs payment up front. Not sure why they would need payment. My father told him to just come out. Mike showed up with an attitude, opened the freezer and says what the hell is the problem? My dad explains every that has happened. Tech Mike says, the freezer is running, so is the fridge. Thermostat is not your problem. Tech Mike refuses to look at it without payment. Tried to take the part my father already paid for. My dad tells him to leave the part. Tech Mike slams it on the counter demands payment again. My father refuses. Tech Mike leaves. Another bill comes through for $576 for services on 12/8. My father is so upset and on the verge of a heart attack because all he gets is people talking in circles. I attempt to call. Calls are disconnected, multiple numbers on the internet are no longer in service. After 23 different numbers I finally get Frances from India on the phone. He reviews the order and says, I see he paid $599 on 10/25. That is correct. He has an outstanding balance of $1050. I ask for what. I am told for services. I remind him that those services were not necessary if they properly repaired it to begin with. This is on them, not on my father. He opts to reschedule another tech. I told him that's fine, but I want to know about the bills, why they are being billed and better not bill for the next service. Frances then tells me balance is $1600. I said wait, you told me it was something else, how is it more. He has to pay for 10/25 service. I remind him that he verified at the beginning her had paid that in full. He now says it wasn't in full, there was a balance of $29.00. Framces says that i need to get a copy of my fathers credit card statement and provide proof of payment. I demand to speak to someone in billing. Frances says he can provide and email. I refuse. They never responded to the 12/1 email. I tell him again I want a phone number for the billing department. Frances says billing department does not have a phone number. Only an email. I ask to speak to a supervisor. He refuses. We will be contacting the state attorney's General office and news. If we have to, will be filing suit and Sears and their CEO for deceptive practices.