Quickly connected my small 501c3 nonprofit with the necessary policy coverage at an unbeatable…read moreprice. Nicole from their P&C team was extremely friendly and guided me through the entire process.

These people always mess up payroll, never answer, make you do your own data input, and then adjust…read morethe final things and mess it up. I am short $1000 for the last two payrolls, and no one can get it right - it is a big MESS and no one corrects their mistakes. I have a coupole of employees i use this company for - so simple but I am missing money transfers alllllll the time and it takes forever for them to get back to me to 'FiX" it and still it is not fixed - still waiting -ys wrong Tenaee' Reese my name is Ilene. I hope this gets them to fix my very important payroll so i am compliant with the law. Hello PAYCHEX? and they opened a new paycex YELP since the other two had ratings of 1 star. I would appreciate some help Paychex

We began closing our Paychex account back on 8/7/24. The reason for this was due to a gradual but…read moresteady decline in responsiveness and service. It came to a point where Paychex had become an obstacle rather than a service that, at one time, we could rely on. The level of service had sunk to a level that became unbearable. When we finally decided to switch our account to another company, Paychex became actively hostile instead of just inept. Our employees 401k accounts are being held hostage. We have spent weeks on the phone with hours upon hours on hold attempting to recover access to these accounts, We have spoken to and have been transferred to more than 10 people. We repeat the issue over again. Each time, we're on the phone for at least an hour. Our advice to anyone considering using Paychex is to reconsider. You'll wind up with nothing but aggravation.

If I could rate below 1 star, I absolutely would. This has been the most unprofessional and…read morefrustrating experience I've ever had with a company. Navy Federal should reconsider recommending Paychex to businesses of any size. Unexpected Charges: They charge your account significantly more than what was initially quoted for the service. Inconsistent Customer Support: I've spoken with five different representatives who were supposedly in charge of my business account. The person who initially set up the account was always available during the "onboarding" process, but after that, I was passed off to others and left without clear answers. Not only did I receive conflicting information, but crucial details were either miscommunicated or completely omitted from the start. At this point, I'm seriously questioning the legitimacy of Paychex as a service. I remember companies using Paychex back when I was an employee, and I can only imagine the issues they might have faced if their experience was anything like mine. If you're considering a business account with Paychex, DON'T DO IT! There's no value to the service, and I regret not reading the reviews sooner. Now, canceling my account has turned into an absolute nightmare.

The people that work there are always on top of what service you need. All the people that work…read morethere. Our go to person is Ricci. I cannot say enough positive words about her.

I can't say enough good things about Optima Benefits & Payroll. As a small business owner, they…read morehave been a lifeline for our company, Optimum Influence Media. A couple of years ago, we had a few issues due to our old CPA filing our taxes under the wrong FEIN number. During that time, I worked closely with Sheril Damelio to resolve these issues. Not only did Sheril take the extra time to help me understand what was going on, but she also made it a priority to check in with me and ensure these issues never happen again. She was a godsend. As our company has grown, we have taken advantage of the HR resources that Optima offers, and we have been extremely satisfied. Sheril answered all of my questions and even guided me through signing into specific portals, utilizing tools, and exploring other opportunities to support our business. More recently, I have been working with Kathy Freeman, who is exceptional. She is always timely with her responses, and I feel confident knowing she is handling our payroll. If you are a business owner in the Rochester area, I highly recommend utilizing services from Optima. They are second to none in our community, and we are so lucky to have them! Thank you all.

Would not recommend to small businesses or NEW buisness. We set up service with only 1 employee and…read moreafter only a couple months we felt it wasnt working in our benifit to pay for such a service and called to cancel payroll service with them completley. I believe this was done in 2017. From then on our buisness had gone through a change of management and more importantly we were trying to find our way as new buisness owners during a pandemic with little resources to no help. While going through bank statements for tax purposes we came across Optima Benifits every few months for different charges. When looking more into it we were still being charged every quarter for the last 7YEARS for a service that we thought we canceled. The charges started at $21 when we signed up and continued to increase every year... $75 to 78.50 to 83 to 100 and a few random higher ones. When going back to look at our contract a few things were done wrong on both ends but getting in touch with them was not the easiest processes when the found out why we were calling. On our end apparently we were supposed to send them written notification to terminate service after verbal communication which for wjatever reason we failed to do.... for the 7 years inbetween we DID NOT recieve any sort of emails, phone calls or written letters regarding any type of service they have provided us. We never not even once received any documents from them not even for annual taxes! So im not sure what we were even being charged for. We no longer had any paid employees to which we would need a payroll. This is a family owned buisness. All under 1 roof family buisness! So yes we should have caught this much sooner and we learned our lesson the hard way. On the other hand what type of moral ethics does a company have to charge anyone for a service they clearly not providing? In the end we learned a tough lesson and that is to not trust anyone with just there word... always read the fine print and reread btwn the lines and most importantly follow up and dnt just take them at there word.