I have worked with this bank on a few occasions, I am always greeted warmly and professional upon…read moreentering. I've had to complete transactions for large work projects and they are always accurate and accommodating. I appreciate how they have zipper bags or boxes available for easy transportation. There is a small caffe area to enjoy a small quick cup.

I was treated very unprofessionally. The loan officer, Joe Petralia, became angry and rude with me…read morewhen I pointed out discrepancies from the initial loan estimate, asked for follow up on items he indicated he would take care of, and requested verification of closing costs. He also promised me a fee waiver the back had no intention of providing. Actual quote in an email from him "You would not dare ask Wegmans why they've raised the price of their bananas since 2018, then ask what Dole/Chiquita charges them, and squeeze them for the difference." I was shocked to hear that from a customer service representative. I eventually had to walk away from the deal even if it ultimately would have saved me money just because the process of working with him was so upsetting.

Yesterday I tried my new debit card repeatedly at drive thru until closing didn't work…read more Today Lisa waited was very patient-on hold with bank for at least 20 minutes. Filled out form. Fingers crossed it'll work tomorrow.

if there was a negative to rate out experience it would be -100…read more TOTAL RIP OFF !!! charge fees for everything and refuse to give a detailed statement showing where our money goes AVOID like the plague !!!! Bad banking practices

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people"

You found the needle in the haystack. This bank is truly 1 in a million. Great people who always…read moregreet you with a smile!

Good location, friendly staff....just a normal bank.read more

I have been a client of Charles Lovall for at 20 years, and my father has been with the agency even…read morelonger. Admittedly, no one really likes to deal with insurance companies or brokers but the people here are caring and knowledgeable about their products. We use them for our auto insurance, our homeowners insurance, and previously had their renters insurance. Their coverage is excellent, and any times when I have had to file a claim they were understanding, comforting, helpful, and prompt. They occasionally reach out to me to discuss new insurance programs or my current insurance needs. I am glad that Charles' son is also working there, as I knew him from school and it means that down the road there will be another Lovall taking care of my family. And, Joyce is an absolutely dream to work with. Their prices seem reasonable to me for the peace of mind they offer. What more could you want for an insurance company?

If I could give ten stars, I would. Ryan Tomko, Elizabeth Hutton, and everyone at Howe & Rusling…read morehave been exceptional. They provide a seamless, coordinated service across investments, planning, and accounting -- something I never experienced before. As a retired physician with a large portfolio, I spent years with a broker who pushed risky, high‑commission products. Howe & Rusling is the complete opposite. They are true fiduciaries, compensated only through assets under management, with no commissions lurking in the background. This is an honest, disciplined, client‑first organization. I wish I had started with them decades ago. The difference in my financial trajectory would have been enormous.

Great people, great service, great everything. These people are the best. I haven't had a problem…read moreyet. I should've went with them first before Nationwide. I'll ride with them until I can't anymore. Thank You Ferris Insurance

Communication and customer service seem to have suffered over the years. Very different experience…read morethe last year working with them for my homeowners policy. Had to keep track of conversations, and copies of records. Documentation had been lost a few times. Also irritated with the direct mail marketing that kept getting sent to the house.