I have done business with High Falls Advisors for many years. I remember when Mr. Englert was first…read morelaunching the business out of small little office building near his home. Through the years he assembled a quality team of financial experts including his daughter Jennifer who I deal with. I remember Jennifer when she just graduated from high school tagging along with her father learning the business. She went on to college and got a degree in real estate law, as well as accounting. She is now the Chief Compliance Officer in the firm. She is a hard worker and very caring to all of her clients and customers. From tax preparation, to investments, savings, and even Social Security advice on your benefits, the High Falls Advisors team is a good choice.

We have been working with Marie and her team for almost 10 years and have had nothing but amazing,…read morequick and precise service. Most recently when we were adding a car to our policy. Her work with the Sales Manager, in his words, "was the quickest and easiest he has ever had!" Thanks Marie, for everything that you and your team do for us, and your customers!

I have had Marie as my agent forwell over over 5 years now and I can honestly say she has been an…read moreincredible advocate when I needed it most! There are very few people in this world that personally see to it that others are cared for outside of professions such as healthcare and human services, and Marie is one of them! I was blessed enough to have her at my side a year and a half ago when my vehicle was totalled in a blizzard. She faught hard after hours and made it a personal mission to see that I had a vehicle, faught to have the damaged vehicle appraised quickly, located my vehicle when the tow company sent it to the wrong location, advocated for me at every single turn, and checked on me while I healed from the injuries. She is one of the sweetest and most genuine people that I not only know, but also grateful to have her as my agent!!

I can't say enough good things about Optima Benefits & Payroll. As a small business owner, they…read morehave been a lifeline for our company, Optimum Influence Media. A couple of years ago, we had a few issues due to our old CPA filing our taxes under the wrong FEIN number. During that time, I worked closely with Sheril Damelio to resolve these issues. Not only did Sheril take the extra time to help me understand what was going on, but she also made it a priority to check in with me and ensure these issues never happen again. She was a godsend. As our company has grown, we have taken advantage of the HR resources that Optima offers, and we have been extremely satisfied. Sheril answered all of my questions and even guided me through signing into specific portals, utilizing tools, and exploring other opportunities to support our business. More recently, I have been working with Kathy Freeman, who is exceptional. She is always timely with her responses, and I feel confident knowing she is handling our payroll. If you are a business owner in the Rochester area, I highly recommend utilizing services from Optima. They are second to none in our community, and we are so lucky to have them! Thank you all.

Would not recommend to small businesses or NEW buisness. We set up service with only 1 employee and…read moreafter only a couple months we felt it wasnt working in our benifit to pay for such a service and called to cancel payroll service with them completley. I believe this was done in 2017. From then on our buisness had gone through a change of management and more importantly we were trying to find our way as new buisness owners during a pandemic with little resources to no help. While going through bank statements for tax purposes we came across Optima Benifits every few months for different charges. When looking more into it we were still being charged every quarter for the last 7YEARS for a service that we thought we canceled. The charges started at $21 when we signed up and continued to increase every year... $75 to 78.50 to 83 to 100 and a few random higher ones. When going back to look at our contract a few things were done wrong on both ends but getting in touch with them was not the easiest processes when the found out why we were calling. On our end apparently we were supposed to send them written notification to terminate service after verbal communication which for wjatever reason we failed to do.... for the 7 years inbetween we DID NOT recieve any sort of emails, phone calls or written letters regarding any type of service they have provided us. We never not even once received any documents from them not even for annual taxes! So im not sure what we were even being charged for. We no longer had any paid employees to which we would need a payroll. This is a family owned buisness. All under 1 roof family buisness! So yes we should have caught this much sooner and we learned our lesson the hard way. On the other hand what type of moral ethics does a company have to charge anyone for a service they clearly not providing? In the end we learned a tough lesson and that is to not trust anyone with just there word... always read the fine print and reread btwn the lines and most importantly follow up and dnt just take them at there word.

Everyone there is amazing and so helpful in anyway they can . Always there to answer any questions…read more,no matter how big or small.They are there for you,and give you the best rates.They go above and beyond for you. I've been there almost 20 years. Thank you to them all you guys are great! Laurie Thomas

They do seem to do a lot for the Rochester community and have a noble mission - I think I was just…read moreunlucky and had a bad experience with them trying to execute that mission. I was working through applying for the First Time Homebuyers club. It's a tedious process that requires printing a ridiculous amount of paper. The person I was working with was uninspired and gave off the overall vibe that I was inconveniencing them by applying. There was an extreme lack of communication, and ultimately it was up to me to figure out that I was denied 2 months into the process. She never bothered to tell me I was denied. Once I questioned Neighborworks about it, they said I was over the income requirements; they showed me the final application, and the worker put down my wrong income info. I would love to make what she said I make - but I showed them the math (multiple W-2's) and that I was well under the income limit. NO RESPONSE. I had to prod more, and eventually I was told I have to wait for the next calendar year to apply again with this years taxes. No apology, no acknowledgement that they screwed up, nothing. At this point, it's too late for me to apply, I need to buy a house well before I'd finish the saving program. TL;DR - Applied for FHBC. They messed up my application with a math error. Denied by state lending agency. They never told me and never apologized.

There are numerous roof repair service providers in Rochester area. But to my knowledge…read moreNeighborWorks® Rochester Inc is the best service based company & and it has received much appreciation for its environment friendly energy-saving program

What, I'm reviewing a bank? A bank's a bank, right? Not when it comes to ESL. When I first became…read morean ESL member it was back in the day when you had to have a tangential connection to a Kodak employee. So, thanks to my wife's brother-in-law I was in, with the rest of my family soon to follow. It was a pleasant change from the corporate banking world... gone were the onerous fees that followed us whenever our balance dipped below a certain level (which DOES happen occasionally!). Over the years we've used ESL's services for a wide variety of financial products and have found ESL to be excellent financial partners. This branch is no exception... fast friendly service and professional demeanor with every encounter. Unlike some other banks (ahem, Key Bank), the managers of ESL do NOT ask if we want a home equity loan every time we see them. We appreciate that! Oh... and you don't have to have a Kodak connection anymore!

Very mixed review. I have been a member for the last 35 years. I have moved a few times and have…read morealways found the people working in the different branches are fantastic. Jane the branch manager in Geneseo has always been a pleasure to work with. I am going to miss her. The reason i am leaving tomorrow is simple. Having to deal with the corporate office personal. First the waiting time is ridiculously long. Every single time i have ever called in I get to enjoy the blasting annoying music. Second the lack of follow through with solving issues. They happily take the info. then pass you off to someone else. Who needs to check with someone else Then the guaranteed 'we will call you back with the answer'. Guess what they have never called back, not once, never. I just can't take this lack of respect. One more thing, I have a large amount of money in short term CD's. Last year when they matured I let them roll over, the difference between a shorter term was significantly higher. Never was informed about the huge difference in interest rate. Of course I was in the lower of the two. Oh well good bye ESL.

I didn't have service for that long but I appreciated them for the help they gave me thanks!!read more

I've been working with Bryce and Eric for many years. They are professional and knowledgeable, and…read moregive me peace of mind for my retirement. They get to know the whole person to help you make the best decisions for your life.

We have benefitted tremendously from NorthLanding's comprehensive financial planning process. They…read moreleave no stones unturned in assessing our current picture, keeping everything up to date, and creating a clear and understandable path to our financial and life goals. It is reassuring to work with professionals of such skill and integrity, always knowing they are there to lend perspective and analysis to financial questions and decisions big, small, and everywhere in between. No hype. No pressure. No ego. Just honorable people doing what they love to do, and doing it well.