Good place to work with, the auto and home insurance package is very competitively priced.read more

I recently purchased auto insurance (Erie Insurance) from Bailey Place Insurance. The process was…read moreeasy, the staff were very friendly and knowledgable, and the prices were fair. I definitely recommend going through Bailey Place Insurance.

Don't confuse this Ithaca, NY insurance broker with TRUE Property Insurance, which is a reciprocal…read moreinsurer that currently serves 4-5 southeastern states in the USA. I switched to TRUE after USAA increased my Florida homeowners premium by 33% for 2026.

Absolutely the worst insurance company, check the small print, they have a way to deny everything…read more Complete scam of a company!

I use nick romo and am completely happy with the service and pricing!…read more We have auto insurance and hospital coverage with them.

Work with Nick if you want to be lied to and treated like just another income stream…read more We had a terrible experience with Nick's office. After several years of being good customers, paying bill son time, even referring others to work with Nick, he had a massive failure of communication, completely screwed us over, failed to even try to rectify the situation, and it cost us $800 in DMV fees. In short, when our credit card on file expired, we got a notice from corporate State Farm that our car and home insurance was going to expire. I called Nick's office immediately and gave them a new credit card and paid our bill. Unbeknownst to us, the office did not update our credit card, and so the following month the bill was not paid again. Only this time, no notification came from corporate, nothing from Nick, no email, no text, nada. And so our insurance expired for a month and we did not know about it. AND we even called the office twice during that time period with other questions, and Nick didn't bother to inform us that we had NO INSURANCE. We finally learned we were without insurance when we got notification from the DMV that our licenses were suspended! WTF?! We called Nick to find out what happened and he took no responsibility. I went to the office and the worker took no responsibility. There was no attempt to help us, no offer to even split the DMV fine of $800. NOTHING from Nick. Not even an apology for his mistake. Nick said he was legally unable to help us out with the massive financial loss. He sent us a $25 gift card to Chili's, as if one beer and crappy burger was going to make up for his massive mistake. We wrote to State Farm corporate about this wrongdoing and lack of integrity. We talked to one of the underwriters and they informed us that local offices are indeed able to offer compensation or rectify situations financially. So Nick lied to us on top of it all. We offered him one more chance to make good on his huge mistake. Big surprise, he didn't. So we switched carriers. Do not work with this person.

Brad is knowledgeable, empathetic, kind, and extremely efficient. Great guy to do business with…read more Recommend 1000%

Unbelievably bad. I was an Allstate customer for 20 years, mostly when it was Gerry Tillebein's…read moreagency. Then Brad Scott takes over. Not good. I cancelled my policy.

I'd give it a zero stars but it is not an option. I have had my account with CFCU bank for 10…read moreyears. Over the last few years I have had numerous issues with the bank making mistakes. Recently needed to make some changes to my account - customer service was nonexistent. Waiting hours online - representatives do not know what they are doing, providing incorrect info continually, supposedly fixing mistakes but never do, - callbacks never come. Finally had to leave. Do not use this bank.

I have had CFCU at least 20 year. In the last 6 months the customer service has declined to a level…read moreof non-existence. My debit card had to be replaced due to fraud, called the office and they proceeded to issue a card. waited a week, no card showed up. called the office back to learn that it was never sent. The card then was sent via Fedex, activated the card then learned it was linked to the wrong account. Called the office again, said they would send another card via FedEx, never arrived. At this point I have decided to move all my money to a different bank.

My experiences with Alternatives Federal Credit Union have largely been very positive…read more Shortly after filing Chapter 7 bankruptcy ten years ago, I applied to several banks and credit unions for an auto loan, and Alternatives by far provided me with the best loan terms (3.9% interest, while everyone else offered me loans at 10%). So of course I went with Alternatives 3.9% loan and was able to pay it off in two years and two months. Their loan officer was very helpful and understanding regarding my financial situation. I also took their ten week Moneywise financial literacy course which was excellent and very helpful regarding developing a much better understanding of budgeting, investing, debt, credit card selection and management, etc. With their help, I went from being $53,000 in debt to almost $300,000. in savings and investments over the past ten years. Hence (like most things in life), Alternatives Federal Credit Union is largely what you make of it!...

WORST Bank in Ithaca!!!!! Their outside ATM is often Not…read moreWorking. They frequently have only 1 drive through window open, and if you go inside you'll be waiting even longer. Their staff has an attitude, they act like you are bothering them if you want service!!! I CLOSED both of my accounts there because they said they won't take my coin rolls for deposit!!!!!! Go to ANY OTHER BANK, you'll be better off!

billing agent need more profetional and need more training how to behave with customer.specailly…read moretara or sara i forget name

Tree fell on our cottage -They were very helpful and prompt- they had the assessor there quickly to…read morereview the situation and helped move the process along - we hadn't any experience in claims before- so this was a great relief- -

Worst insurance company I ever had .You will be sorry!! Run away .Worst customer service.Gave me…read moreother customers information instead of mine.went in with two cars insured came out with only one insured.Two weeks later I found out I had been driving with no insurance on one of my cars,Do not trust them Would give 0 stars

HORRIBLE CUSTOMER SERVICE! Jen Ecker in the front office is very snotty, condescending, rude,…read moredisrespectful, and shouldn't work in customer service. She smells terrible of alcohol and has been involved in a fatal burglerly. Just who I want handling my insurance! Terrible business!