Lyon County animal services is the most unprofessional, purposeless place to have the displeasure of dealing with out in Silver Springs.
My disabled father, was on a walk with his physical therapist & his 12lb dog. Molly, his dog is trained to come to voice commands. As my father & his physical therapist made their way back home & were almost home, the dog that lives across the street from my Dad began barking at them & Molly. Which caused Molly to bark back & slowly come near the outside of the neighbors fence. (Not on their property.) After she barked back, the pitbull that lives across the street made his way through their locked fence & came after Molly. He grabbed ahold of her by her neck with his teeth & started violently shaking her back & forth. His intent was to KILL her! We all watched helplessly as Molly was being attacked. It was heartbreaking. It took the neighbor a few minutes to even respond to what was going on. Our neighbor was unable to gain control of the pitbull & asked us for help getting her pitbull off of Molly. To which we replied "no," as we knew it was unsafe to try & intervene. After the pitbull had thought it killed Molly, he finally unlocked his jaws & Molly was able to get free. She had been playing dead, laying on the floor & not moving. We all thought that the pitbull had killed her. This was very traumatizing to watch. We called animal control, they were very slow to respond & when Brittney did come out, she had to help the neighbor get her dog that was in the road back into the yard, since the owner couldn't.. Brittney was very short with us & rude. She got our side of the story.. We had 6 witnesses including my father's physical therapist. Then, Brittney asked us if we planned on taking Molly to the vet & if we wanted the neighbors to pay for the vet bill's, to which my father replied yes. Britney said that she would go & talk to our neighbor about that & get her side of the story. Brittany explained that if our neighbor refused to pay the vet bill, she would come back & help us fill out a claim against the neighbor. Once Brittney came back, I could tell that the tables had turned. She was now on the side of our neighbor across the street.. All Brittney said to us was that both of the dogs were at large & so they were both in the wrong & if we wanted to fill out a claim, then we'd need to go down to animal control ourselves & do it. Then she said, "Hope Molly feels better," & left. After Molly was almost killed!! All of us, including my Dad's physical therapist were dumbfounded at the way Brittney had totally changed her tone with us. It was very rude behavior on her part. My husband & I went down to the Animal Control office with my father to fill out statements/a claim & were told that Brittany was out on a call & that she'd get in contact with us.. This was last Wednesday, we have yet to recieve a call from Brittney. I'll be going down to animal control as soon as they open this morning at 10 am to speak with the manager, Nichole of animal services directly about the lack of leadership & professionalism. They need to clean house! Never have I experienced more unsympathetic or uncaring behavior, from people whose job it is to defend & protect animals. It's pathetic, really. Molly is all that my father has. She's his companion & his baby. Animal Control doesn't care, but I do & I will make it my mission to have something done about this! read more