Horrible experience. Took mom there for a 3:30 appointment. Seen by a young woman at 4. She asked a…read morefew questions and had Mom read two lines from each eye. Put numbing drops in her eyes and told her to wait for a test. Mom has Parkinson's and dementia. Very evident just by talking to her. At 530 Mom was given the test which was inconclusive due mainly to her condition. It was obvious to the lady giving the test that she could not complete it properly but she the lady pushed through it and forced the issue. Wonder what that bill was to Medicare. Finally seen by the doctor at 6pm. He had no idea what to do. He kept asking me what I wanted. He is the doctor but wanted me to decide what drops to change or keep Mom on. He was so indecisive I told him he was the doctor and not me. His question to me was "Do you want me to decide". So we got up and left. So we waited over 2.5 hours and the doctor didn't know what to do, prescribe, say? Ect.... So so so indecisive. Good thing I was there. I cant imagine how you are taking advantage of the elderly that cant stick up for themselves............. Your office sees 300 patients a day. each doctor sees 40-70 patients a day. Wow.. I expect so resolution to this issue. You know the doctor who saw my Mother Patricia Ceo. 300 patients a day I'm guessing at least 1K per. So u are pulling in 300K a day from Medicare. Seems like a meat market to me. All elderly people. Very cold in your waiting areas. I am extremely upset.

Eye surgery. They were on time and surgery was done in 20, minutes. The follow up was the same, no…read moredelays and on time.

Not helpful on a limited schedule. Won't release prescription so that we could order online.read more

How does this place not have any reviews? It's awesome!…read more I'm in town visiting family when - POP - the wire holding my right lens breaks. I'm effectively blind without my glasses, and my other pair are prescription sunglasses. (Not great for night driving, or generally not looking like a jag wearing sunglasses indoors.) I walk into LensCrafters at the Washington Crown Center, no appointment, and prepared to be told I need to buy a new pair of glasses. After a friendly greeting I explain my predicament, and the helpful Optometrists take a look at my glasses and tell me to come back in 15 minutes. I wander the mall, buy some circus peanuts from Rural King next door ('cause who doesn't love stale marshmallows vaguely shaped like peanuts?) and wander back into LensCrafters. Not only did they fix my glasses, but they replaced the wire on the other lens, put new nose pads on them, and gave them a lovely cleaning. FOR FREE! No cost. Not a dime. I'm not a regular customer. I didn't buy my glasses from them. I'm not related to anyone working there. This is just how they roll. Everyone complaining about the death of customer service needs to start shopping at the LensCrafters in Washington Crown Center. These folks know how to take care of people. Next time I need new glasses, this is where I'll buy them. Thanks!

I came to Dr. Patrick for my yearly eye exam. It was my first visit to his practice after switching…read morefrom another optometrist. The office ladies are so sweet and go out of their way to make you feel welcomed. Dr. Patrick seemed like he had my best interest in mind, but that changed quickly. Everything with the actual exam went fine. Dr. Patrick asked me if there was a specific brand of contact that I preferred. I told him the brand, but also let him know that I would like to try something new because that brand itched my eyes after a few hours of wear. That's when he suggested Acuvue oaysis. I informed him that I had tried those contacts before, and that they caused a burning sensation when I used them. He did not want to hear it. He told me to just try them for a week and come back in and we would discuss it. I'm not one to cause a fuss, so I agreed. Unfortunately, I forgot about my appointment and was unable to go back in for another month. I had tried the acuvue contacts and just as I had told the doctor before, I had the burning sensation in my eyes and they also constantly floated around. I informed the doctor of this and he was not happy. He started to get short and condescending with me. I told him I wanted the brand that I usually use and he told me something like they don't usually carry that brand but he'd give me an exception. He gave me a trial of these specific brand and then informed me that "this was my last chance." As a 20 year old woman, I did not appreciate being treated like a child. Especially from someone I was giving a considerable amount of money to. As I looked around his office, I noticed there were acuvue posters everywhere. This man probably gets a higher percentage off of acuvue than other brands of contacts and therefore does not care what is best for his patients, but only cares about his money. I ordered my contacts which the lady informed me would take about a week to come in and left in a hurry so that I would not have to deal with Dr. Patrick again. A week passed and I hadn't received a call from the office. I gave it a few more days and still no call. After 3 days I called in and asked if my contacts had come in yet and they informed me that they had not and that it would be another week. This went on for 2 more weeks. After 3 weeks of still not receiving my contacts, I went into the office and asked for a refund because it was apparent that I was not getting the contacts. The lady at the front desk was very nice and apologized multiple times. She asked if I was sure I wanted a refund and offered to send the order in again, but I told her that enough was enough and I just wanted my money back. She complied and went through with the refund. An hour after I left the office I received a call from the same lady at the front desk. She told me that my contacts had miraculously came in and wanted to know if I still wanted the refund or if I wanted my contacts. I decided to get my contacts only because it had been an entire month and I needed them, but I was heated. I will never go to this optometrist again. It's clear that Dr. Patrick does not care about his customers and only cares about his money. I refuse to be treated that way again.

5 Stars to O.D. Rudinsky, who I have been seeing for several years now…read more His exams are very thorough, and he is a joy to be around. The eye glass selection here is pretty nice, but I usually order my frames elsewhere. I won't go anywhere else for my eye exams.

They're always running late. They have also switched appointments to being virtual so you don't…read moremeet an actual doctor and it makes everything take forever.

I have done business with Eyeworks Optical and Dr. Karen and her staff are fantastic!!read more

As other patients have reported made an appt. well in advance only to be later called and told the…read moredoctor wouldn't be in that afternoon because she had a migraine. So I made another appt. only to be called the day of the appt. and asked to reschedule again because she had a migraine headache. I did reschedule, but somewhere else!