Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Miles of storage recently bought the Bloomington storage facility we use and that is the one and…read moreonly reason we have ever done business with them. Since they have taken over, the security gate remains open, the security cameras are pointing in the wrong direction. Several locks insode the facility have been cut and items stolen. Our locker included. We have reached out to the call center several times with no response other than the rep saying our concerns will be forwarded to a manager. We cant speak to anyone with any authority to fix the problems they caused. I attempted to contact them through their website only to be given an error message stating the site is not safe. When I continued to the site and accesses the contact us link, I was unable to send the message. The company is a scam and only wants to collect the fees from tenants.

From the owner: Searching for secure and accessible storage units in Indianapolis? Miles of Storage, ideally…read morelocated on Epler Ave (just East of IN-37 & South of I-465), offers premium self storage solutions in Indianapolis with unmatched peace of mind. Our fully fenced storage facility features 24/7 security cameras, electronic gate access for controlled entry, and convenient paved drives throughout. We specialize in a variety of storage options, including personal storage, secure vehicle storage Indianapolis, spacious boat storage, accessible trailer storage, and dedicated RV storage Indianapolis. With a wide range of unit sizes, we cater to all your Indianapolis storage needs.

Kelcey N. was great when it came to assisting us in finding a storage space that was able to…read moreaccommodate our needs. He was also able to work with us in getting a good rate that allowed us to not break the bank to keep our items safe!

They are buying up bee facilities like crazy, but they don't care about you. Their responsibilities…read moredon't exist, nothing is their fault, and they have too many customers to care. They literally told me this. They care more about a new customer than they do someone that has been there for years. The gate has been broken and sitting up 3 seperate times in the last 3 months. Avoid this company.

I cannot fully trust this company. I made a reservation online for a specific storage size unit…read morewith the price shown, however, when we went to the storage location, they claimed they didn't have the size we requested. Then the price was much higher. U-Haul storage was much better. The online process was easy and straightforward. Would not use this company again for sure.

Filled out he move-out date on 11/27/2019, which I received the confirmation email, and they didn't…read moreactually set it until 12/03/2019, and they charged for another month's rent.

Customer service is straight on. The price to move in was awesome and the monthly cost is greatread more

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

I received a call from PS. I was told my unit was broken into & as a "courtesy" they put a new lock…read moreon it in accordance with company policy. They further told me that nothing "appeared" to be taken from the unit. Once I was able to visit my unit, I immediately noticed that my 4 bikes, 1 was a mountain bike with a value between $300-500 was gone. Also missing was my 2 room tent, camp stove, and violin. Most importantly, my filing cabinet was taken, which included my ENTIRE family's full names, birth dates, and social security numbers. I'm STILL waiting for my settlement check if $1000 vs suing them for gross negligence ($5000). They told me that someone had gained access via the chain link fence that borders the property between it and an apartment complex. I'm not to sure an employee didn't steal my items or a current tenant who had seen what was in my unit while I was accessing it. Screenshot shot taken just in case it's needed for my court case.

Great Service as always. John and staff is very knowledgeable about the self storage units.read more

Great place, clean, accessible and office staff are great at communicating when there is a problem.read more

This storage facility was recommended to me by my sister. The managers, Daniel and Mindzy have been…read moreso great. My move from California to Indianapolis was a nightmare, but Daniel and Mindzy really came through for me. I was in a real bind and having issues with a moving company that I was using. Daniel and Mindzy worked with me by giving me several options and gave me a great deal! Daniel even called one of his competitors, just to see if they could offer a more accommodating option for me. U-Stor on 3740 Kentucky Ave. ended up having everything I needed. PLUS, as I came to find out, they are one of the few storage units that offer 24/7 unit access and are actually opened on Saturday. These guys are fantastic!

Customer service is a joke do not do anything with them go to the property…read more Hats off and big Kudos to Rachelle property Mgr on 913 Illinois Street Customer service triedto charge me a extra 22 dollars Rachell made it simple Thanks Rachelle appreciate but DO NOT CALL THAT 800 Number Nobody tries help just strictly you have to DO THIS no exceptions BA The rep who did not speak English argued and over talked me literally I requested nicely to speak with her supervisor she refused 12 times finally she came back saying the property Mgr had arrived So Again Rachelle Thank you and she did nit charge me for a lock that I already had The Devil And Publuc Storage 800 customer service is Joke and liar But Rachelle saved the day

My truck reservation wasn't honored and I had to pay $125 extra for a temporary rental. Staff…read moreseemed reluctant to help, so I booked storage online instead. When I closed my unit early, there was no thanks--just a flat "your account will be closed." Cold service; U-Haul really needs better systems and customer care.

I had an issue, Tim called me back and resolved the issue. Hard to get customer service like that…read morethese days!

The service was excellent ! He walked me through the process quickly and efficiently. I have had no…read moreproblems and very satisfied !