The salesman I worked with, Jeremey, on the phone was initially proficient. I made it clear that I needed to wrap up the sale quickly once I was in the showroom.
I asked him to "Come down a couple bucks off the list price to make me feel good about the purchase." He cordially agreed. Great. We made an appointment for me to come in.
After I arrive at Lynch and we begin. In the middle of our deal Jeremy takes another customer. "Rock Star" salesman Jeremey finally graces me with his presence after failing to close a different deal.
He doesn't give me what we AGREED to over the phone. Trades were as described. Lynch refused to come down a PENNY off the list price. For a vehicle that had been on the lot FOR OVER A YEAR. I'm only given available rebates on the vehicle.
Jeremey argues with me, is insulting, and makes the process entirely miserable. When I returned to pick up a cargo mat I bought at their Parts department Jeremy was rude and hostile. Nothing like good service after the sale!
SUMMARY: Lynch Mukwonago is short sighted. They want to make a quick buck rather than make years worth of sales on fleet vehicles. I will be steering all affiliates away from Lynch Mukwonago.
UPDATE: The GM's response at Lynch, Dave I. shows his ineptitude at running a dealership is rivaled only by his willingness to lie (and inability to read a review). As stated in the review, Dave, your salesman took a customer that walked in AFTER I had already arrived and been working with your salesman, Jeremey.
Lie much Dave? Of course you do.
In regards to trade, your salesman agreed everything was as I told him (including the pictures) after arriving. You devalued the trade without explanation (i.e. greed).
Indeed Dave this review says something about our businesses. Your willingness to lie says a lot about you and Lynch's willingness to turn the screw on customers for over 60 years! And you do it in front of an icon of Christ in your profile pic. You must be proud Dave! I'm happy to be of service to the general public to highlight your unethical behavior read more