The Service department at Hartnell Chevrolet does not care about its customers or stand behind its work. We bought a truck from Craig in sales and purchased an extended warranty from John in finance. We had an engine failure and were promised a gm reman engine only to find out that the warranty wouldn't cover a gm reman and those were false promises. Due to our financial situation we were forced to go with what the warranty company would cover. After being without a vehicle for over 2 months we finally got our truck back only to have poor workmanship create issues for us 5 months later. After having those issues documented and repaired by a mechanic closer to our home (we live an hour north). We were told that these items were not caused by them even though carfax proved no one had touched it since them. They refused to help pay for these repairs or acknowledge the issue. We were told sorry that's what you get sometimes when you buy used parts. We even reached out to the owner to have no response. All the general manager would offer after going back and forth was a trade in credit for an unknown amount if we bought a different truck off his lot. read more

Everything about our experience here was so pleasant and stress free. This is an honest no pressure dealership that respects there customers and gives you the best deals without the back and forth number games. Tyler was such a pleasure to work with he made us feel at ease and assured that everything ran smoothly in a timely fashion and couldnt have asked for a better sales rep. Also. John the manager was very knowlegeable and pleasant to deal with also. Will not use anyone else in the future. Your company outshines the rest by a landslide. Fantastic. Thanks again! read more

Took my car here for service. My appointment was for the afternoon and I brought it first thing in the morning. They did not only what I expected biut corrected a few other issues as well and I left by the time I was supposed to bring my car in. read more

Very nice service, not pushy at all. Will work with u to get you the car you want. Craig is very knowledgeable about everything in the car , they will not just sell you the car and send you on your way , they will make sure you know everything about the car. read more

Bought a brand new truck from a different dealership and my brakes were defective. I brought my truck into Hartnell Chevrolet and they were able to not only explain to me what the problem was but replace them at no cost. Sean was very knowledgeable and helpful through the whole process! I would highly recommend Hartnell Chevrolet to anyone looking for a new vehicle or service. read more

John Griffin absolutely went out of his way to help me, even when he didn't need to. I didn't purchase my current vehicle from Hartnell Chevy, but from now on I am only going to be dealing with them. John helped me get the paperwork my bank needed to secure the loan to purchase out my lease when the dealership I got the car from would not, not because they couldn't, but because they wouldn't. I am forever grateful for what John did for me and I will be sending all my friends their way if they are in need of a vehicle. I would highly recommend this dealership to anyone. Once again, John, thank you for all your help. read more

Don't trust the service dept! I bought a used Cadillac SRX from there and 3 years later the headlights got so dim they were useless. I brought it back because I had an extended warranty. It turns out Cadillac was aware of the problem and would reimburse me if I got the headlights replaced at a certified Cadillac dealership. Hartnell said they sold me the vehicle and they were GM certified so they could do the work. They did a good job and I sent in the bill for reimbursement and Cadillac will not pay because they are not Cadillac certified. UPDATE 9/24/20 Kevin Ryczak from Hartnell contacted me and worked hard with Cadillac to get my reimbursement. That didn't work so Hartnell is reimbursing me. The service manager was trying to make things easier for me and he truly believed they were qualified to do the replacement since they've done warranty work on Cadillac before. I'm glad my confidence in Hartnell is restored since I have always been satisfied with them! read more

Im posting on a friends account, as I don't have Yelp. I love Hartnell so much I asked to use his! The sales team has been around for years; Community and family people. Right now our family owns the '07 cobalt (brother), '08 Impala(Mom and Dad), '11 cruze (brother), and my baby, '11 Silverado. Over the last 10 years any new car we have purchased has been through Craig. He is a Chevy award winning sales rep and genuinely cares about his customers. When you think about car lots, don't think thats all they have here. Most dealers can do a dealer look up for you. Just not all may want to take the time. That's how I bought my '11 Silverado. Craig spent time with me several times listening to what I wanted and did the research. The vehicle I bought was every feature I wanted. The tradition of buying here started with my dad who has been buying here for about 15 years+. They always explained the best way to do financing, very up front, helping me make the best decisions FOR ME. I never felt pressured and everything was, "when I was ready". From the rebates, to financing, to up front honesty, to the clear cut quality service department, this is a place that will be around for a while! I highly recommend going to talk to them and at least hearing them out. -Jordan read more

On Friday, 1/6 my 2023 Suburban wouldn't start up completely. I called Craig at Hartnell and left him a message about what was going on. I also left a message for the service team. Scot and his team called me first thing in the morning. I explained to them the issue. They had me call GM roadside. They came out and the truck was jumped, and it did start, but once I put it into drive the call died. GM roadside wouldn't come back for over an hour. Scot and Craig dispatched two members of the service team to come to my residence to review the vehicle. The truck needed a new battery and instead of waiting over 2 hours for GM roadside to come out and tow me in the service team went back and grabbed a new battery. The new battery was installed and the truck started up. I took it into the facility for a quick check. There were no other issues. Thank you to Craig and Scot and the service team at Hartnell. Outstanding service and went above and beyond to make sure the truck was up and running for me and my family. The best around! Thanks to the team at Hartnell!! read more

I go here to have my car maintained and they do a good job and are nice. I just expected that they would have more cars on the lot than they do and it seems like used cars are mixed in. They seem to have more trucks than anything and I guess it makes sense in Wisconsin. read more

Everyone makes me feel like a valued customer when I am at the dealership to purchase or get my vehicle serviced. I know that every need will be taken care of 100%. I recommend this business highly when people ask. read more

Brought my car here, because it did not pass the safey lane for it's sticker. The service men took one look at my car, and found out it was just a bad fuse. They replaced it on the spot. Did not charge me :) thanks. And, passed my car . I was also able to get my tags for my car right there and then. (big smile). I have not bought a car from them yet, but I will. Thanks read more

The sentire service team at Hartnell always make us feel like family. This is the second time we leased from Hartnell. Randy R. takes the time to explain everything in detail and John G. makes the financing process go very smoothly. They have always answered our questions with complete honesty and we appreciate their input and suggestions. Keep up the good work! read more

Buyer beware when dealing with Hartnell Chevrolet and buying GM/Chevrolet products. They don't honor factory warranties. The rear window on my 2017 Silverado (with 9800 Miles) exploded outward when I closed the driver's door. When making a warranty claim for the window replacement neither GM nor Hartnell would allow the claim, saying without any proof it somehow it must have been my fault (no way it could have been). Exploding rear windows are a known problem on Chevy/GMC trucks (see GM Bulletin 14815B). After two weeks of runaround trying to talk to Chevy customer service people I took the truck elsewhere and had it repaired for about half of what Hartnell was going to charge me after their "special discount". Unless you like hassles, stay away from these folks. read more

An exceptional buying experience, unlike I had experienced at other dealers. Very pleasant and knowledgeable staff. The owner himself helped secure the deal and the finance man was so professional, not shady and a smartass like most places. I would not hesitate to shop there again and it is where I will go first next time. read more

Living in Northern Illinois I have access to a huge inventory of new cars. I decided to purchase a new 2011 Chevy Silverado due to the recently surprising quality of GM automobiles. We bought a 08 GMC Acadia new and decided to stick to GM. We needed more hauling capability so trading our Grand Cherokee for a truck made sense for us. With that being said I started pricing out GM trucks. After getting 7 online quotes, quote from Costco, and getting 3 quotes from Truecar Auto, I went to Hartnell. They are not like the mass inventory dealerships of Chicagoland. They do business how it was done 30 years ago. After a few emails back and forth with the internet sales person I was on my way to owning a new truck. John is the Internet sales person. He gave me a quote online and then left me alone. I scheduled a test drive via email. Since it is a small operation he saw me pull into the lot. He came outside and asked me if I would like to see the truck of inquiry. After a test drive and a very good trade in offer on my Jeep, we struck a deal. I got there at 4:30PM and left with my new truck at 6:30PM. Awesome buying experience. Even the finance person was easy to deal with. He even called my insurance agent to report the change. If you live in the Chicagoland area, and are in the market for a Chevy. Buy it from Hartnell. 92 years in business for a reason! read more

I went in because my suspension light had come on several times. They found 3 problems. I fixed only what I thought was the most serious because I didn't want to spend the money right now. When I picked up the car I started it and the check airbag light came on before I even moved. Another $400+ for that repair. It seemed like they knew exactly what I was coming back in the door for. I don't believe in coincidences and will not return to Hartnell. read more

I recently purchased a 2008 Jeep Patriot for this dealership. The salesman, Adam, was great. He did most of the work right over the phone, which was great for my work schedule. I knew exactly what my payment was going to be before I even came in to sign the papers. When I arrived the vehicle was ready to go!! The finance guy was awesome too. Laid everything out in great detail and it was easy to understand. I even had a low tire light come on soon after purchasing and they fixed the problem right away. Will definitely go back when I need my next vehicle. read more

We were looking to trade down from a Ford F250 to a Silverado. I met with Randy late on a Saturday evening after a horrible experience at CARMAX. Randy was able to locate a new 2015 Silverado just like I was looking for in Bourbonnais, IL. They made a much better offer on my trade than carmax did. I came back in the following Monday and , unlike most dealers, handed the keys to my trade back to me after they appraised it (unlike most dealers who want to hide your keys from you while you negotiate). Randy was able to get enough incentive money to get the Silverado down $12,000 off of the sticker, and he got the new truck to Salem for us the next day. . Randy was very down to earth, like the kind of guy you'd enjoy drinking a few beers with, unlike most salesmen who you can tell are full of crap the second you meet them. My next GM purchase will definitely be from Hartnell Chevrolet. read more

The car sold to me was a complete lemon. I purchased back in 2012. Saw something on the internet and reminded me of how terrible my experience was.Was misdirected the entire time I was purchasing the car. The car had issues right off the bat. Took forever and a day to take care of them. In hind site I never would have purchased from them.The car has had one issue after the other. After the first two times I had it in to take care of the problems the car had when I purchasd it I stopped taking it there because the service was so bad. They even charged me to take care of them! They couldn't take care of the problems the car had before they sold it. I recently had problems with a recall part, called customer service and they said they couldn't do a thing.Customer service is terrible. Sales people are a complete joke. They'll tell you whatever you want to hear so you'll buy from them.Would never purchase or recommend them to anyone. read more