This is the dealership I have used to service my car since the beginning and it's a 12 year old…read moreFusion with 155k miles. I always know I can trust them to be honest and replace what needs to be. Bradford is my usual service advisor and he always makes sure I receive excellent service. When he is not available, Mike is also great and helps take care of what I need. I am thankful to have a place to go to, to keep my car running great!

Since the move to their fancy new location, the service department here is now a complete circus…read moreact. The head clown is Belal Barakat the service manager, and it trickles down from there. I purchased my vehicle Certified Pre Owned from Boucher's old location and purchased an additional extended "Platinum Wrap" warranty. I was told it covered everything. Everything. Bumper to bumper were the exact buzzwords used. I've used the warranty here in the past without issue. The way it works is you schedule service and tell the advisor the reason for service. The dealership then diagnoses your vehicle and submits a warranty claim. You pay a $100 deductible for the visit. I had an appointment this morning at 7:30am. I arrived on time and waited to get in the bay because there was only one overworked employee checking cars in. When the check in was done I was assigned to Elijah, who was very nice. After he verified the reason for my visit he told me I would have to pay $660 for multiple diagnostic fees. I mentioned how I've only had to pay the $100 deductible in the past, and asked why it would be different this time. He said that's "just the way it is" and it was out of his hands. I asked for the service manager to help clarify. This guy Belal was sleazy right from the start and gave slippery used car salesman energy. He slithered over to the desk and started typing, then started making excuses for why there would be charges and it was all lip service. He condescendingly told me maybe I should talk to the sales department. I'm guessing it's got something to do with me actually winning warranty coverage issues in the past and they're no longer making money off of me, so I can pound sand. Just be careful here. This place does not do honest business, at least not any more.

My salesman, Ray Hilburger, just sold me a Jeep Compass two weekends ago. The process was so…read moresmooth, and we got the financing that we wanted! Ray is a people person and very knowledgeable on many types of makes and models. His background and experience shows remarkably and his deminer as a salesperson, well he doesn't come across as a "salesman". Not pushy and very understanding. He was very pleasant to deal with, and I am really glad that we got to meet in on that Saturday morning! Thank you Ray...this is our second car from Palmen and if need be we will be back for another!

Top-Tier Experience at Palmen Cadillac - Kenosha…read more I had an outstanding experience working with Bill Richmond at Palm Mann Cadillac in Kenosha. From the moment we connected, Bill delivered true top-tier service. His knowledge of the vehicle's features was impressive, and he took the time to really understand what I was looking for -- not just trying to make a sale, but making sure the vehicle was the right fit for my needs and lifestyle. Bill was professional, responsive, and genuinely easy to work with throughout the entire process. You can tell he takes pride in making sure his clients are well-informed and confident in their decision. A big shout-out as well to Zach in Finance. He made the paperwork process swift and seamless. Zach was extremely knowledgeable about the vehicle I was purchasing and clearly experienced in structuring the deal efficiently. He explained everything in a straightforward way and kept the process moving without any pressure. If you're in the market for a Cadillac in the Kenosha area, I highly recommend connecting with Bill and Zach at Palm Mann Cadillac. Truly a first-class buying experience. -- Mike

We had an enjoyable experience at Anastos Motors. Joe Rangel was our salesman. He was friendly,…read morefun and informative. We pulled up and the car we were interested in was ready and waiting. Looked like it was washed and cleaned just for us. Joe answered all of our questions regarding the vehicle. We moved on to the financial portion of the purchase. Larry was very knowledgeable. Was very clear and took his time with all the paperwork answering every question we had. Thank You Both! Gayle S.

Got what I was looking for and what I wanted for my trade in. Great service, would recommend.read more

This is the fifth vehicle we've bought from Lynch. The last two we worked with Marcus. He is a…read morejoy to work with. His excitement with a new vehicle rubs off on us as a customer. He is very fair and takes super good care of you. The sales at Lynch are not high pressure. Marcus works with you to make sure he's understands what you are looking to buy. He is very accommodating. He explains everything to you in simple terms. Love dealing with Marcus. Graham was our finance guy. This was also a very pleasant experience. No high pressure..

I worked with kurt, He was definitely nice enough.And not too pressure , like , but here I am ten…read moredays later , and the car's already requesting service and in the shop. He told us that the car had already been through everything.And there were no recalls on it, there were no problems.Everything was top notch for this used vehicle. But once again, I'm sitting here without my vehicle. Thinking since it's only been 10 days. Maybe I should return it.

Please protect your hard working money and take your business elsewhere. This place does not employ…read moretrusting individuals to complete financing, sales or have managers that prevent FRAUD and IGNORE state regulations. Elders or 1st timers go elsewhere! Please look at the one rated comments! Multiple Scratched VIN #s? do they have a valid dealership license???? Is the owner and managers allowing private sellers to use his lot? sad to see a business operate w/ such low standards. A hundreds makes of same car - a hundreds of other local dealerships out there!!! Take your BUSINESS elsewhere Please report your experience to the state & local law offices! No one deserves to have their hard earned money manipulated away from them.

This was the best car buying experience of my life and I am 70 years old. I told my salesman Vito,…read morethe exact car that I wanted and what I was able to pay. He said that he would get the car from another dealership and give me the deal that I needed. A few days later I had the car with a payment that I can afford. These people just want to sell cars. No games! I can't put into words how easy this was and how happy I am with the whole process. Check them out before you go anywhere else!!

My boyfriend and I are looking for a new vehicle. We decided to stop at Lot 31 because a friend of…read moremine raves about the place. We arrived and the one man that was writing out checks at the desk in the corner ignored me until I went up to him. I asked him if I could look at the Hummer and the Escalade he asked if I wanted to drive them and I expressed I just wanted to look at them at that moment. He asked a porter to go out and open them up. The Hummer would not start, smelled like urine, had bad interior as well as rust all over the running boards. We decided to pass on that one all together. The young man pulled the Escalade out so he could put air in one of the tires that started to go flat. After he pulled it up we were looking at it and the first thing on the dash said the airbag needed to be serviced. Upon further examination of the vehicle we found that it needed a tune up (possibly something else) the drivers side wire on the back window for the defrost had been pulled off. The button for closing the hatch did not work. The young man said if we had any concerns to speak with the owner Ron. We took the vehicle for a ride and there was a shimmy to it like there was something wrong with one or more tires. When we returned we went into the dealership where the man who ignored me at first was walking out the door. My boyfriend handed him the keys and started to share our findings being told I guess thats not the car for you dude. I couldn't believe that came out of mouth. I feel we were prejudged on what we could afford and he just didnt wanna take the time with us. What he didnt know is we were prepared to pay cash for a decent car. With the ass of a sales man and the issues with 2 vehicles we looked at I personally wouldn't waste my time there.

Best car experience ever! Mark and Ron were so knowledgeable I love my new car and service package!read more

Bought a Jeep from Palmen yesterday. We were greeted by Mr. Najuan Brown. We walked in already…read moreknowing what we wanted to purchase and what we were prepared to pay for it. Took it for a test drive, went in and after he made 2 trips to his sales manager, we walked out with our new Jeep and didn't pay a penny more than what we set out to. Great transaction, great attitudes by everyone we encountered. Smoothest dealer transaction ever. Highly recommend Palmen and Mr. Brown. He never once swayed us from what we wanted and listened to what our needs/wants were. Professional attitude with a personal touch all the way. Even made sure to introduce our 8 year old daughter to anyone he introduced us to. Making her feel part of the transaction. Keep up the great work, Mr. Brown! Happy customers!!

First time here. I bought my car in Greenfield, but Kenosha is closer to my home and work. Since…read morethis was my first oil change (& tire rotation) since I bought the car, it was free. I thought that was fantastic. The Service department personnel were very friendly and accommodating. The complementary snacks and coffee were also a plus. I noticed there were a lot of negative reviews. All I saw was positive when I was here! I didn't come in for any major repairs, so I cannot speak for everyone else. Definitely well managed.

I recently purchased a new vehicle from Kenosha Toyota. The salesperson I worked with was Mark…read moreAnthony. I cannot say enough about the service and follow up I received. Mark communicated with me throughout the search process as the car I was seeking was in high demand. A vehicle became available and I pulled the trigger. The car was sold without any dealer add-ons. I was kept informed as to when the car would arrive at the dealership. On the date of purchase, Mark and I took the car for a test drive and explained all of the technology in a very understandable manner. The time spent with the F & I associate, Nick Kostadinov, was much more pleasant than expected with no pressure. It was refreshing to hear Mark Anthony as well as Nick Kostadinov boast with pride about working for Kenosha Toyota. If you're looking for a no monkey-business auto purchase transaction, Mark Anthony and Kenosha Toyota will exceed your expectations.

I recently purchased a Toyota 4Runner from this dealership. After the purchase, I discovered a…read moreFacebook Marketplace advertisement posted by one of the dealership's salespeople showing the same vehicle I purchased with a roof rack/accessory setup installed on it. The vehicle was delivered to me without that equipment, and this was never clearly explained to me during the purchase. When I brought the advertisement and photos to the dealership's attention, I was told that the vehicle had been posted before inspection and that the rack was not included with the sale. What disappointed me most was how the situation was handled after I raised the concern. I spoke with management and the GM Kevin Michelson, showed them the advertisement, and explained why I felt the listing was misleading. I did not feel that my concern was taken seriously or that there was much effort to find a reasonable resolution. I was essentially given an apology and eventually offered the option of returning the vehicle rather than offering a resolution regarding the equipment shown on the vehicle in the advertisement. I understand that mistakes can happen with online listings. My issue is less about a mistake occurring and more about how a customer concern was handled after the dealership was made aware of it. I have screenshots of the original advertisement and photos and am documenting my experience. I hope the dealership improves how vehicles are advertised and how concerns like this are handled for future customers.

Been to the Kenosha CarMax twice. Nolan, can't call him a salesman, help with the purchase of a…read morecar, Nolan far exceeded my expectation, he was knowledgeable about the make and model of the car. Hard to do with all the different vehicles on the lot. At no point was there any pressure to finance or purchase an extended warranty. Second visit to CarMax was the service department, my problem was quickly diagnosed and repaired promptly! Sorry, I don't remember his name but he was great also

I spent $399 to have a vehicle transfered from New York to Kenosha, Wi. Upon paying my $399 the GM…read morecontacted me to let me know when the car arrived they would have it "shined up and ready to go." When I arrived the salesperson pointed me in the direction of the car as my salesperson was with another person. Immediately when I opened the car it smelled of smoke, the mirrors had so much bug splatter on them you could not see a reflection. The car door jams were filthy and the upholstery had black smudges on them. The manager Erick stated, if I bought the car, they would try and wash some of the dirt off. In addition I was told an extra key would be $800. This was a $56,000, 1 year old car. My experience with CAR MAX, Kenosha was very disappointing. I did not buy the car and lost $399.

This review only speaks to the service (have not yet purchased a vehicle from Zeigler)…read more I've had Zeigler service my vehicle and every time service has been outstanding. The service team members are top notch in making you feel cared for. Most recently I took my car in for a standard oil change and Lauren took care of me. She went above and beyond to not only personally check on my vehicle's condition but they discovered a low battery and replaced it (as it was under warranty). She mentioned it was very important to her because winter was coming up. That statement made me feel very cared for! I think what made our experience even better was I brought my dog along (this Subaru is very dog friendly) and Lauren went out of her way to bring my dog the cutest "Chewbaru" they had leftover from an adoption event)! I will absolutely recommend Zeigler to friends and family. The staff has always been friendly and what's most important- my car- is always happy. Thank you Lauren!

Avoid Zeigler Service Department. I have owned five Subies over the past fifteen year and used…read moreseveral dealerships in NE IL. I started using Zeigler Subaru in Kenosha recently and until recently while have routine oil and filter changes done on our Forester and Ascent I was UPCHARGED on each vehicle a week apart with no explanation. The charges were for "shop items" and lacked a description. When I asked for an explanation from Matt the service manager, he could not explain or justify the upcharge. I contacted Subaru Advocacy and they also contacted Matt and they were given the same runaround --- UNBELIEVABLE!!! Below is the communication I supplied to Subaru Advocacy: Thank you for helping me understand these billing line items. I took our two Subaru's in for oil changes a week apart. The charges for the services were the same for each vehicle and explained / disclosed prior to service. However when I was present with the billing invoice, each bill / invoice included a line item " customer pay shop supplies for repair order", and the costs were different for each vehicle. There were never any requests for service other than oil/ filter changes The two vehicles had the same service orders The added charges are unexplained and the additive costs are different with no explanation of what generated the amounts billed WHAT IS THE MOST BIZZAR IS THAT I CALLED THE SERVICE MANAGER MATT AND HE HAD NO EXPLANATION AND OFFERED NO RECOURSES. I acknowledge that these are small charges, however, it seems that Zeigler has a billing system that inserts small unexplained charges that could be easily overlooked by customers and also small enough to be "just paid with no challenge" . It would be one thing if the additive line charge as inserted was standardized and explainable, however, this smells fishy and seems a rip-off from the Zeigler. I would like an explanation, not necessarily a refund, so that going forward I would have better trust in the service from Zeigler or if I should find another dealership.